Reviewers most commonly report problems with returns and delayed or missing refunds; multiple accounts describe long waits and unresponsive follow‑up. However, several customers found dresses well made and appreciated clear sizing options or prompt help from particular advisors (for example named staff who resolved refunds). If you consider buying, check the returns policy, keep proof of postage and prefer payment methods with buyer protection. For readers comparing sellers, weigh the reported returns experience against the product praise and documented cases of successful resolutions.
Examples from available reviews (Oct 2022 – Feb 2026).
Good-quality, well-priced clothes with helpful sizing and easy navigation.
“the range of sizes available for each item.”
Customer waited over a month with no refund and unhelpful responses.
“I have been waiting a whole month and still no refund.”
Returns portal broken and no customer service response for over six days.
“the returns portal has been broken for over a week with an “API User Disabled” error”
Issues resolved quickly after messages were found in spam folder.
“their replies had been in my spam all along!”
Most reviewers report prolonged refund delays and inconsistent returns handling; a smaller number praise individual staff for resolving problems.
One reviewer explicitly described prices as reasonable for the style and quality; there is too little data to generalise on value.
Several customers encountered broken returns portals, missing confirmation emails and delivery or returns friction; a few found the website easy to use.
Comments on product vary: some praise dress quality, colour and sizing range, while others report poor fit or declining fabric quality.
Frequent reports of ignored emails, repetitive or unhelpful replies and unavailable phone contact; a minority highlight helpful, responsive agents.
Overall impressions lean negative because of recurring refund and returns issues, though some customers had smooth deliveries and resolved cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Return received with proof but refund has not been issued.
“they received the return and i have proofed it, still they haven't refunded me”
Company failed to provide a returns label and requested upfront return payment.
“being told I need to pay for the return upfront”
Order still not dispatched after 14 days and tracking is non‑functional.
“still waiting on my order, 14 days later - no dispatch notice”
Long delay in receiving refund; customer service unhelpful over months.
“Still waiting for a refund.”
Returned unopened parcel months ago and still no refund; poor communication.
“Still waiting for a refund in January.”
Parcel lost; seller delays resolution and the customer opened a PayPal case.
“the courier has already confirmed that the parcel is lost”
Nice shop but returns process is almost impossible.
“Great shop but really almost impossible to return items!”
Unable to use returns portal and customer service ignored emails for two months.
“Everytime I try and use the returns portal it comes up with an error.”
Poor returns information and a small charge to try on an oversized dress.
“Oh and 4.50 for the pleasure of trying on a dress that came up huge .”
Return system failed and customer service was unresponsive.
“The return system does not work.”
Returned coat two months earlier and still no refund despite providing new details.
“Over two months and several emails later I haven’t had a refund.”
Returns portal failed and company ignored multiple emails, leaving customer helpless.
“the portal for return and refund isn't working”
Returned dress months ago with receipt but refund still not received.
“I returned the dress on 12/11 /25 and am still waiting for my refund”
Nearly a month without refund and staff giving excuses.
“i haven't received my refund for two dresses I sent back.”
Refund promised but months later still unpaid despite repeated contact.
“It is currently November 25th 2025 and I am still waiting”
Beautiful dresses but refund took five to six weeks after chasing.
“Did eventually get a refund after 5-6 weeks”
No reply to emails and still waiting for returned item.
“Still waiting for return.”
Refund reportedly processed but customer did not receive it two months later.
“We're having a temporary issue with the payment provider which is why there is a delay in receiving your refund”
Returned item confirmed received six weeks ago but refund not issued.
“Royal Mail tracking confirmed they had received my order six weeks ago.”
Returned item over two weeks ago with no response and untrackable parcel.
“Please kindly refund my Apple Pay account.”
Returned item months earlier and still awaiting refund; slow email responses.
“I returned an item mid September and am still waiting for a refund (10th November)”
Customer waited over a month with no refund and unhelpful responses.
“I have been waiting a whole month and still no refund.”
Returned items weeks ago and still waiting for a reissued refund.
“the payment had bounced!!”
Customer service helped locate order; dress was nice but didn't fit.
“Lauren the customer service representative was helpful”
Customer still waiting months for a returned item refund.
“you will be waiting months for your money to go back in your account”
Returned items and received no response or refund after six months.
“Returned items and never got an answer to any correspondence or refund.”
Issues resolved quickly after messages were found in spam folder.
“their replies had been in my spam all along!”
Returned items over six weeks ago but still no refund despite proof.
“I returned over £400 worth of items to them over 6 weeks ago”
Dress delivered quickly, fits nicely and is well made.
“The dress fits nicely and is well made.”
Returned items; refund still not received despite proof of return.
“they'd recieved the returns and my refund would be back into my bank in a few days.”
Returned a dress with proof but received no customer service response or refund.
“I have had no response from Customer Services to my emails to them.”
Staff member Corinne helped promptly and resolved the refund issue.
“I really want to thank Corinne so much for her care and cooperation”
Returned dress; refund marked processed but never reached account.
“it has now been 9 days past the latest I should have been refunded by”
Returned item two weeks earlier and hasn't received refund or email replies.
“Returned a dress over 2 weeks ago.”
Returned poor-quality dress but still awaiting nearly £100 refund.
“nearly £100, and still waiting for refund”
Item received by company but customer still awaiting refund and ignored.
“My item was received by them on 19th July, however I am still awaiting a refund”
Took weeks to get return label and refund still not received after two months.
“2 months after returning I'm still waiting for a refund.”
Multiple order and return issues; refund not processed despite proof and many emails.
“7 emails later they are ignoring me and, not processed the refund”
Parcel lost, no refund and unhelpful customer service over a month.
“I can't track and so far I don't have an item.or a refund”
Phone unreachable and staff stop responding; reviewer lost £75.
“They don't refund your money, the phone number doesn't work”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chi Chi London is a UK-based women's fashion label and online retailer specialising in occasionwear and dresses. The brand sells garments through its own e-commerce site and via third‑party retailers, offering a range of sizes and event-focused styles. Customers typically research sizing, delivery and returns when considering purchases from the company.