Reviews Analysed
21
We Collect & Analyse Reviews
Chi Chi London
Experiences & Reviews
Chi Chi London is a UK-based women's fashion label and online retailer specialising in occasionwear and dresses. The brand sells garments through its own e-commerce site and via third‑party retailers, offering a range of sizes and event-focused styles. Customers typically research sizing, delivery and returns when considering purchases from the company.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
18d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Most reviewers report prolonged refund delays and inconsistent returns handling; a smaller number praise individual staff for resolving problems.
Share
Weak
25%
💰
Value for money
One reviewer explicitly described prices as reasonable for the style and quality; there is too little data to generalise on value.
Share
Mixed
1%
⚡
User experience
Several customers encountered broken returns portals, missing confirmation emails and delivery or returns friction; a few found the website easy to use.
Share
Weak
15%
🔧
Product quality
Comments on product vary: some praise dress quality, colour and sizing range, while others report poor fit or declining fabric quality.
Share
Mixed
6%
📞
Communication
Frequent reports of ignored emails, repetitive or unhelpful replies and unavailable phone contact; a minority highlight helpful, responsive agents.
Share
Weak
25%
⭐
Overall experience
Overall impressions lean negative because of recurring refund and returns issues, though some customers had smooth deliveries and resolved cases.
Share
Weak
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Impressive Fashion at Affordable Prices
"Chi Chi Clothing is a fantastic online retailer that offers a wide variety of fashionable dresses and women's clothing. I recently purchased a few items from their website and was extremely impressed with both the quality of the products and the level of customer service. One thing that stood out to me about Chi Chi Clothing was the range of sizes available for each item. As someone who has struggled to find trendy clothes in my size in the past, it was refreshing to see so many options available. The sizing charts provided on their website were also very helpful in ensuring that I selected the correct size. Another positive experience I had when shopping at Chi Chi Clothing was how easy it was to navigate their website. The layout is simple yet visually appealing, making browsing through collections an enjoyable experience. Finally, as someone who is always on the lookout for great deals, I appreciated how reasonably priced all of their products are without sacrificing quality or style. Overall, my experience with Chi Chi Clothing exceeded my expectations and I would highly recommend them to anyone looking for fashionable clothing that caters to all shapes and sizes!"
Schumm
Collected.reviews
Oct 06, 2022
Featured for: positive product, site and sizing
If I could leave no stars then I…
"If I could leave no stars then I would.!! Don’t purchase from this company especially if it’s through Debenhams because although the items are shipped..."
Kimm Northcott
Trustpilot
Sep 30, 2025
Featured for: refund processing via Debenhams issue
Broken Returns System, No Response for Over 6 Days
"Chi Chi London’s customer service is appalling. Their website claims they offer Royal Mail returns, including paperless options, but once you actually..."
Diamond
Trustpilot
Sep 30, 2025
Featured for: technical returns portal failure
Quick response
"I have never reviewed a company before but I initially made a 1 star review for this company as I was so disappointed in their service. I had attempte..."
Rachel L
Trustpilot
Sep 30, 2025
Featured for: initial issue resolved after spam
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kimm Northcott
trustpilot.com
Sep 30, 2025
If I could leave no stars then I…
If I could leave no stars then I would.!! Don’t purchase from this company especially if it’s through Debenhams because although the items are shipped...
J
Jasmine
trustpilot.com
Sep 30, 2025
Avoid this company at all costs!!!!!!
Avoid this company!! Returned my items weeks ago had to chase from my refund which they said they had issued waited for the time frame they I should h...
R
Rhi
trustpilot.com
Sep 30, 2025
I didn't receive a confirmation email…
I didn't receive a confirmation email for my order, emailed and Lauren the customer service representative was helpful an...
L
Lisa Ross
trustpilot.com
Sep 30, 2025
You still have my money !!!
Dear future Customers !!! Proceed with caution ⚠️ If you decide to buy from this ??? Be warned now you will be waiting months for your money to go bac...
C
Claire Cousins
trustpilot.com
Sep 30, 2025
Fraud - will keep your money on returns
Returned items and never got an answer to any correspondence...
R
Rachel L
trustpilot.com
Sep 30, 2025
Quick response
I have never reviewed a company before but I initially made a 1 star review for this company as I was so disappointed in their service. I had attempte...
N
N Bryan
trustpilot.com
Sep 30, 2025
AVOID, AVOID, AVOID!!!
AVOID, AVOID, AVOID!!! Do not use this company, they are scammers. If I could have given zero starts that would have been my honest review. I returned...
L
Laura Pantry
trustpilot.com
Sep 30, 2025
Happy customer
Ordered my dress Friday and it was delivered today. The dress fits nicely and is well made. I'm ha...
K
Kaz
trustpilot.com
Sep 30, 2025
I wish id read the reviews before I…
I wish id read the reviews before I ordered £400 pounds worth of dresses. They said they'd recieved the returns and my refund would be back into my ba...
C
Catriona Cannon
trustpilot.com
Sep 30, 2025
Dress returned - Refund not processed
If I could give Chi Chi London no stars I would. Like many other reviewers, I have not received a refund for a dress I returned to...
N
Noran Abdalla
trustpilot.com
Sep 30, 2025
I really want to thank Corinne so much…
I really want to thank Corinne so much for her care and cooperation to sort out my refund. I wish all stores can have a person like Corinne who indeed...
J
Julie Bennett
trustpilot.com
Sep 30, 2025
Refund not forthcoming
Signed up for the emails to get 10% off a dress I wanted for my daughters wedding. Email came through with details, but no code. Emailed their custome...
C
Carrieann Davis
trustpilot.com
Sep 30, 2025
Return a dress over 2 weeks ago
Returned a dress over 2 weeks ago. Website was easy to use for the return label however still awaiting for a refund I have...
J
J Davies
trustpilot.com
Sep 30, 2025
Do not use this company, Returns not fit for purpose
Ordered a dress, arrived, quality was poor and too big for my daughter, we emailed to return it, chased for a returns label, finally got something, to...
A
Alyson
trustpilot.com
Sep 30, 2025
No refund being issued!!!
Needed to return an item and receive a refund. Returns portal wasn't working. Initial contact with chi chi was good. They initiated a...
A
Alysha
trustpilot.com
Sep 30, 2025
DO NOT ORDER
DO NOT ORDER. IMPOSSIBLE TO RETURN AND GET A REFUND. It took me several weeks of continuously emailing to get a return label, and 2 months after retur...
H
Helen
trustpilot.com
Sep 30, 2025
Do not use them, terrible. Wish I read reviews before order
I’m having a terrible time with this company! I used them years ago with no issues. First issue on recent order is I only received 2/3 dresses which I...
A
Alex
trustpilot.com
Sep 30, 2025
Zero stars!
Zero stars! No customers service ,phone number is out of order ,they've emailed a label for a rerun then parcel got lost, I can't track and so far I d...
V
Vicky
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!! They don't refund your money, the phone number doesn't work and 'lovely' (he is FAR from...
D
Diamond
trustpilot.com
Sep 30, 2025
Broken Returns System, No Response for Over 6 Days
Chi Chi London’s customer service is appalling. Their website claims they offer Royal Mail returns, including paperless options, but once you actually...
Conclusion
Reviewers most commonly report problems with returns and delayed or missing refunds; multiple accounts describe long waits and unresponsive follow‑up. However, several customers found dresses well made and appreciated clear sizing options or prompt help from particular advisors (for example named staff who resolved refunds). If you consider buying, check the returns policy, keep proof of postage and prefer payment methods with buyer protection. For readers comparing sellers, weigh the reported returns experience against the product praise and documented cases of successful resolutions.