Many reviewers like Chi Chi London dresses for their fit and finish. Many customers also report long waits for refunds after returns, or refunds that never arrive. Several shoppers say they cannot use the returns portal or that tracking does not work. A small number of reviews single out staff members who fixed individual cases.
Examples from available reviews (Oct 2022 – Mar 2026).
Returned coat two months earlier and still no refund despite providing new details.
“Over two months and several emails later I haven’t had a refund.”
Unable to use returns portal and customer service ignored emails for two months.
“Everytime I try and use the returns portal it comes up with an error.”
Dress delivered quickly, fits nicely and is well made.
“The dress fits nicely and is well made.”
Staff member Corinne helped promptly and resolved the refund issue.
“I really want to thank Corinne so much for her care and cooperation”
Many reviews say refunds were not paid even after returns were confirmed. Several customers describe chasing payments for weeks or months with little or no progress. A smaller group mentions quick help from named staff who resolved the issue.
Several reviewers call the clothing well made and fairly priced. Some say return fees and money they could not recover made the purchase feel less worthwhile. Value complaints appear less often than refund or portal issues.
Many shoppers report a returns portal that fails, with error messages when they try to start a return. Several orders show tracking that does not work or no dispatch updates. A small number say the site is easy to use and the size guidance helps.
Many reviews describe dresses that fit well and feel well made. A smaller number say items did not match the photos or expected quality. Positive product comments show up often alongside complaints about after-sales service.
Many customers describe emails going unanswered, slow replies, and phone lines they cannot reach. A few report success after finding messages in spam or after direct help from staff. Some shoppers say refunds were offered as vouchers instead of being returned to the original payment method.
Reviews split between strong product satisfaction and weak after-purchase support. Unresolved returns and refunds drive most negative impressions. A smaller group reports smooth resolutions and a satisfactory purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Returns portal broken and no customer service response for over six days.
“the returns portal has been broken for over a week with an “API User Disabled” error”
Returned over £400 and six weeks later still no refund despite proof.
“I returned over £400 worth of items to them over 6 weeks ago and despite going back and forth with emails and showing proof of delivery back to them, they are refusing my refund. Customer service is appalling...DO NOT USE!”
Long-standing refund delay resolved only after a PayPal dispute.
“I paid through PayPal too so I was able to open a case against Chi Chi London.”
Company refused refund and ignored emails, customer threatens social media.
“They have refused to give me back my refund and are ignoring my emails.”
Provided proof of return but company ignored emails and held customer's money.
“I have sent them the receipt of postage and an email from evri conforming it was delivered back to them”
Reviewer asserts company is scamming customers and should be avoided.
“AVOID AT ALL COSTS. absolutely tragic company. scamming people”
Customer had to dispute charges to recover money after no refund.
“I disputed both charges with my bank. Thankfully, I’ve got my money back”
Dress didn't match pictures and costs added made trying it costly.
“The dress didn't look like the pictures”
Did not receive dress nor refund since August 2023.
“I did not receive any dress neither was I refunded since August 2023.”
Return was confirmed and refund arrived within a week.
“I waited less than a week for the email confirming my return had been received”
Company took payment, failed to deliver and ignores refund requests.
“No coats arrived, they’re refusing to give tracking details”
Refund issued as gift card and return charge deducted.
“refund with a gift card instead of the original way of purchase”
Returned two dresses and still had no refund after many weeks.
“I was not given a refund after weeks of being told i needed to wait 28 days”
Bought a dress and still hasn't received a refund.
“still have not received my refund.”
Returned dress and was offered voucher; no reply to follow-ups.
“I sent back a dress and was told I couldnt have a refund but a e-voucher.”
Returned items but still hasn't received refund despite proof.
“Will not send me my refund back.”
Returned dresses and received no refund despite confirmed return.
“We have received zero refund from this company.”
Company hasn't replied or refunded over £100.
“they have not refunded me back over £100 pounds.”
Returned dress confirmed received but refund still not issued.
“to date I still have not received my money”
Chi Chi Clothing is a fantastic online retailer that offers a wide variety of fashionable dresses and women's clothing. I recently purchased a few items from their website and was extremely impressed with both the quality of the products and the level of customer service.
One thing that stood out to me about Chi Chi Clothing was the range of sizes available for each item. As someone who has struggled to find trendy clothes in my size in the past, it was refreshing to see so many options available. The sizing charts provided on their website were also very helpful in ensuring that I selected the correct size.
Another positive experience I had when shopping at Chi Chi Clothing was how easy it was to navigate their website. The layout is simple yet visually appealing, making browsing through collections an enjoyable experience.
Finally, as someone who is always on the lookout for great deals, I appreciated how reasonably priced all of their products are without sacrificing quality or style.
Overall, my experience with Chi Chi Clothing exceeded my expectations and I would highly recommend them to anyone looking for fashionable clothing that caters to all shapes and sizes!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chi Chi London is a UK womenswear brand selling occasion and party dresses online and through retail partners. It offers multiple size options and lists fabric details and care instructions on product pages. The brand releases seasonal collections centred on formal and event wear. Chi Chi London runs an e-commerce site with UK and international shipping, and it sets out delivery and returns options on its website.