Reviewers most commonly report problems with returns and delayed or missing refunds; multiple accounts describe long waits and unresponsive follow‑up. However, several customers found dresses well made and appreciated clear sizing options or prompt help from particular advisors (for example named staff who resolved refunds). If you consider buying, check the returns policy, keep proof of postage and prefer payment methods with buyer protection. For readers comparing sellers, weigh the reported returns experience against the product praise and documented cases of successful resolutions.
Examples from available reviews (Oct 2022 – Feb 2026).
Good-quality, well-priced clothes with helpful sizing and easy navigation.
“the range of sizes available for each item.”
Customer waited over a month with no refund and unhelpful responses.
“I have been waiting a whole month and still no refund.”
Returns portal broken and no customer service response for over six days.
“the returns portal has been broken for over a week with an “API User Disabled” error”
Issues resolved quickly after messages were found in spam folder.
“their replies had been in my spam all along!”
Most reviewers report prolonged refund delays and inconsistent returns handling; a smaller number praise individual staff for resolving problems.
One reviewer explicitly described prices as reasonable for the style and quality; there is too little data to generalise on value.
Several customers encountered broken returns portals, missing confirmation emails and delivery or returns friction; a few found the website easy to use.
Comments on product vary: some praise dress quality, colour and sizing range, while others report poor fit or declining fabric quality.
Frequent reports of ignored emails, repetitive or unhelpful replies and unavailable phone contact; a minority highlight helpful, responsive agents.
Overall impressions lean negative because of recurring refund and returns issues, though some customers had smooth deliveries and resolved cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Returns portal broken and no customer service response for over six days.
“the returns portal has been broken for over a week with an “API User Disabled” error”
Returned over £400 and six weeks later still no refund despite proof.
“I returned over £400 worth of items to them over 6 weeks ago and despite going back and forth with emails and showing proof of delivery back to them, they are refusing my refund. Customer service is appalling...DO NOT USE!”
Long-standing refund delay resolved only after a PayPal dispute.
“I paid through PayPal too so I was able to open a case against Chi Chi London.”
Company refused refund and ignored emails, customer threatens social media.
“They have refused to give me back my refund and are ignoring my emails.”
Provided proof of return but company ignored emails and held customer's money.
“I have sent them the receipt of postage and an email from evri conforming it was delivered back to them”
Reviewer asserts company is scamming customers and should be avoided.
“AVOID AT ALL COSTS. absolutely tragic company. scamming people”
Customer had to dispute charges to recover money after no refund.
“I disputed both charges with my bank. Thankfully, I’ve got my money back”
Dress didn't match pictures and costs added made trying it costly.
“The dress didn't look like the pictures”
Did not receive dress nor refund since August 2023.
“I did not receive any dress neither was I refunded since August 2023.”
Return was confirmed and refund arrived within a week.
“I waited less than a week for the email confirming my return had been received”
Company took payment, failed to deliver and ignores refund requests.
“No coats arrived, they’re refusing to give tracking details”
Refund issued as gift card and return charge deducted.
“refund with a gift card instead of the original way of purchase”
Returned two dresses and still had no refund after many weeks.
“I was not given a refund after weeks of being told i needed to wait 28 days”
Bought a dress and still hasn't received a refund.
“still have not received my refund.”
Returned dress and was offered voucher; no reply to follow-ups.
“I sent back a dress and was told I couldnt have a refund but a e-voucher.”
Returned items but still hasn't received refund despite proof.
“Will not send me my refund back.”
Returned dresses and received no refund despite confirmed return.
“We have received zero refund from this company.”
Company hasn't replied or refunded over £100.
“they have not refunded me back over £100 pounds.”
Returned dress confirmed received but refund still not issued.
“to date I still have not received my money”
Chi Chi Clothing is a fantastic online retailer that offers a wide variety of fashionable dresses and women's clothing. I recently purchased a few items from their website and was extremely impressed with both the quality of the products and the level of customer service.
One thing that stood out to me about Chi Chi Clothing was the range of sizes available for each item. As someone who has struggled to find trendy clothes in my size in the past, it was refreshing to see so many options available. The sizing charts provided on their website were also very helpful in ensuring that I selected the correct size.
Another positive experience I had when shopping at Chi Chi Clothing was how easy it was to navigate their website. The layout is simple yet visually appealing, making browsing through collections an enjoyable experience.
Finally, as someone who is always on the lookout for great deals, I appreciated how reasonably priced all of their products are without sacrificing quality or style.
Overall, my experience with Chi Chi Clothing exceeded my expectations and I would highly recommend them to anyone looking for fashionable clothing that caters to all shapes and sizes!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chi Chi London is a UK-based women's fashion label and online retailer specialising in occasionwear and dresses. The brand sells garments through its own e-commerce site and via third‑party retailers, offering a range of sizes and event-focused styles. Customers typically research sizing, delivery and returns when considering purchases from the company.