Reviews repeatedly praise fast delivery, careful packaging, and attentive staff. Many shoppers highlight good fit, neat finishing, and elegant cuts. A clear set of complaints focuses on slow or withheld refunds and weak responses when customers follow up on returns. A few isolated reports mention quality issues such as thin fabric or missing garment details.
Examples from available reviews (Mar 2015 – Feb 2026).
Fabulous jacket of good quality that fits well.
“Fabulous jacket good quality fits well”
Staff went above and beyond to deliver an item in time.
“They went above and beyond.”
Returned item four weeks ago and still awaiting refund, very dissatisfied.
“I have still not received a refund.”
Refund of £381 was delayed and customer service gave inconsistent timelines.
“That is totally unacceptable and I will never purchase another item from this company”
Many reviews describe quick dispatch, tidy packaging, and helpful support in store or by phone. Several customers also mention easy returns and fast exchanges in positive accounts. A separate negative group reports long waits for refunds and return questions that go unanswered.
Several reviews say the items offer good value with reasonable pricing for occasionwear. Critical comments about value appear only rarely in these reviews.
Several customers say the website is easy to use and ordering online runs smoothly. A few reviewers ask for more length choices and additional petite sizing.
Many buyers praise the fabric, tailoring, and flattering fit across dresses, skirts, and jackets. A small number point to specific problems: thin, see-through material or missing overlays on certain pieces. Some packaging comments also mention minor creasing during transit.
Some reviews applaud clear product descriptions and useful sizing help from staff. Several low-rated accounts report messages not being returned, shifting timelines from support, and slow updates about refunds.
Many reviewers say they are very satisfied and plan to buy again, mainly because of fit and service. A noticeable group says refund and communication problems drive their dissatisfaction. Together, this creates a split between strong praise for fulfilment and recurring criticism of how returns are handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (1) · Quotes shortened · As of: February 2026
Fabulous jacket of good quality that fits well.
“Fabulous jacket good quality fits well”
Lovely skirt with fast delivery.
“Lovely skirt ..,. Fast delivery ..”
Chesca is helpful and sells beautiful garments.
“Chesca is an amazing company to purchase from.”
Staff went above and beyond to deliver an item in time.
“They went above and beyond.”
Quick, efficient service; well packed and easy to return, but item didn't suit.
“Quick efficient service.”
Excellent service and dress was of high quality.
“Dress was of a high quality .”
Very satisfied; returns were easy and refund was quick.
“Very satisfied with my purchase, easy to return unwanted item and quick refund.”
Product arrived quickly but didn't fit; simple returns policy.
“simple return policy.”
Nice item that fits well, arrived on time and nicely packaged.
“Nice item , fits well and arrived on time nicely packaged”
Prompt delivery, well packaged, and an excellent item.
“Delivery prompt Well packaged Excellent item”
First-time order; helpful staff and a beautiful outfit for a wedding.
“They were very helpful and friendly.”
Excellent customer service; delighted with purchase and quick query resolution.
“Excellent customer service.”
Well packed and an excellent product as usual.
“As always well packed excellent product”
Dress arrived promptly, fits and lies beautifully; minor creasing in packaging.
“it was quite creased.”
Bought red lace coat for a special birthday and loved it.
“Love it.”
Excellent quality with superb customer service and first-class delivery.
“Excellent Quality, superb customer service, first class delivery”
Order arrived quickly but wrong size; return acknowledged and awaiting exchange.
“I am expecting information regarding exchange.”
Delivery was excellent and efficient.
“Delivery was excellent and efficient.”
Delighted with purchase and will use the company again.
“absolutely delighted with my purchase”
Item too big and desired size sold out; ordering and returns were excellent.
“The ordering and returning process were excellent”
Delivery and packaging were excellent but trousers were returned.
“Delivery, packing etc were, as always, excellent.”
Stylish jumper with fast, efficient delivery.
“Stylish jumper. Fast and efficient delivery.”
Prompt delivery and packaging; garment quality and elegant cut impressed.
“exceptional quality and elegant cut of the garment”
Provided efficient, reliable service throughout.
“Efficient reliable service.”
Excellent service and clothing; staff were kind and supportive.
“Excellent service, quality of clothes”
Excellent pre-sale and after-sales service.
“Excellent pre and after sales.”
Quick service and a beautiful garment.
“Quick service and beautiful garment.”
Lovely fit, prompt delivery and hassle-free experience.
“Lovely fit. Prompt delivery. Hassle free.”
Website easy to navigate and delivery was swift.
“Easy to navigate website + swift delivery.”
First-class service with helpful sizing advice; superb wedding outfit.
“Absolutely first class service”
Attractive, good-quality skirt but too long with no length options.
“Good quality, attractive skirt. Too long and no choice in different lengths.”
Speedy, well-tracked delivery; jacket quality and fit were perfect.
“Quality and fitting of jacket was perfect.”
Coatigan was thin and see-through, and fit much too tight.
“It was incredibly thin material and see through.”
Very reliable company offering high-quality clothing delivered on time.
“Very reliable company. High quality clothing delivered on time.”
Accurate descriptions, easy ordering, good quality and prompt delivery.
“Accurate description Easy of ordering Good quality Prompt delivery”
Lovely jacket and great service; would recommend.
“Lovely jacket, great service,would definitely recommend.”
Great products at a good price; easy to deal with and timely delivery.
“As always great products at a great price.”
Material, style and fit excellent; requests shorter lengths for petite customers.
“material, style and fit excellent.”
Item arrived promptly and in good condition.
“It arrived promptly and in good condition.”
Lovely skirt with a particularly pleasing flowing shape.
“Lovely skirt, I particularly like the flowing shape”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chesca is a UK fashion retailer specialising in women’s occasionwear and formal dresses. The brand sells dresses, skirts, coats, and tailored pieces for events. Shoppers can view product pages and detailed size information on the company website. Chesca lists delivery and online ordering options there and offers customer support channels for questions and returns.