Reviews repeatedly praise fast delivery, careful packaging, and attentive staff. Many shoppers highlight good fit, neat finishing, and elegant cuts. A clear set of complaints focuses on slow or withheld refunds and weak responses when customers follow up on returns. A few isolated reports mention quality issues such as thin fabric or missing garment details.
Examples from available reviews (Mar 2015 – Feb 2026).
Fabulous jacket of good quality that fits well.
“Fabulous jacket good quality fits well”
Staff went above and beyond to deliver an item in time.
“They went above and beyond.”
Returned item four weeks ago and still awaiting refund, very dissatisfied.
“I have still not received a refund.”
Refund of £381 was delayed and customer service gave inconsistent timelines.
“That is totally unacceptable and I will never purchase another item from this company”
Many reviews describe quick dispatch, tidy packaging, and helpful support in store or by phone. Several customers also mention easy returns and fast exchanges in positive accounts. A separate negative group reports long waits for refunds and return questions that go unanswered.
Several reviews say the items offer good value with reasonable pricing for occasionwear. Critical comments about value appear only rarely in these reviews.
Several customers say the website is easy to use and ordering online runs smoothly. A few reviewers ask for more length choices and additional petite sizing.
Many buyers praise the fabric, tailoring, and flattering fit across dresses, skirts, and jackets. A small number point to specific problems: thin, see-through material or missing overlays on certain pieces. Some packaging comments also mention minor creasing during transit.
Some reviews applaud clear product descriptions and useful sizing help from staff. Several low-rated accounts report messages not being returned, shifting timelines from support, and slow updates about refunds.
Many reviewers say they are very satisfied and plan to buy again, mainly because of fit and service. A noticeable group says refund and communication problems drive their dissatisfaction. Together, this creates a split between strong praise for fulfilment and recurring criticism of how returns are handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (1) · Quotes shortened · As of: February 2026
Coat arrived promptly but was too big; refund received within a week.
“received my refund within a week .”
Waiting six weeks for a refund; messages unanswered and phone ineffective.
“It’s now six weeks and I still haven’t got it.”
Dress lacked chiffon overlay and was not as described, disappointing.
“It is just the lining with no chiffon overlay”
It's so hard to find dresses for plus size women. One has to fit several dresses and times, one is not lucky to find one. After visiting several local fashion shops, I decided to shop online.I was nervous about ordering a dress online, but I took the chance. I ordered a Pewter cate trim beaded mesh dress and a DeepBlue Allover Sequin short Sleeve Dress just in case it failed. Surprisingly,when I received the dresses both were perfect! This was a great purchase, I always have so many compliments on them.The material is quite nice, the prices are reasonable, and the delivery is fast. I would highly recommend this site if you are looking for plus size dresses for all occasions.
Company holds refunds for far too long, discouraging future purchases.
“They hold your refund for far too long”
Returned item four weeks ago and still awaiting refund, very dissatisfied.
“I have still not received a refund.”
Returned a dress promptly but still waiting for refund after twenty days.
“Its now 20 days since the Order was returned and still no refund!”
Delayed delivery and unresponsive customer service; refund not processed.
“they didnt answer.”
Returned item and waited a month to receive the refund.
“I have only just received my refund (13th March).”
No refund after fourteen days despite quick payment taken.
“14 days and no refund yet”
Staff offer personal service and fantastic styling advice on shape and colour.
“personal customer service of an exceptionally high standard”
Refund of £381 was delayed and customer service gave inconsistent timelines.
“That is totally unacceptable and I will never purchase another item from this company”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chesca is a UK fashion retailer specialising in women’s occasionwear and formal dresses. The brand sells dresses, skirts, coats, and tailored pieces for events. Shoppers can view product pages and detailed size information on the company website. Chesca lists delivery and online ordering options there and offers customer support channels for questions and returns.