Reviews show consistent praise for Chelsea Peers NYC’s product quality: many customers highlight soft, breathable fabrics and attractive prints. Customer service is frequently cited as a strength when issues arise — multiple reviews reference prompt responses, replacements, refunds or vouchers. However, a noticeable minority report problems with delivery (missing or lost parcels) and with receiving email replies, including issues accessing gift-card credit. If you are considering a purchase, the reviews suggest the brand delivers good fabric and design, but double-check sizing and monitor courier tracking; contact customer support promptly if a delivery or order error occurs.
Examples from available reviews (Apr 2022 – Feb 2026).
High quality swimwear and swift, helpful customer service resolved sizing issue.
“The quality of the products is amazing – the fabric feels premium”
Requested an urgent size change but received no reply or cancellation option.
“I received no reply.”
Parcel lost by carrier and refund initially short, later corrected.
“They offered a refund, which was initially £3.95 less than I had originally paid”
Faulty item replaced promptly without return and with excellent service.
“no need to send the item back before they replace it”
Mostly positive reports of helpful, responsive customer service handling replacements and refunds, though a minority report unresolved cases.
Few mentions overall; several reviewers describe items as 'worth every penny', while a small number felt prices were high for the product.
Ordering and site navigation are often praised, but many reviewers report delivery failures, confusing cancellation flows or sizing defaults causing problems.
Widespread praise for fabric, fit and design — reviewers commonly describe items as soft, breathable, well made and true to size.
Most reviewers report quick, courteous replies from staff (several name 'Emily'); a smaller group report no reply or delayed responses.
Majority of reviewers report positive overall experiences and repeat purchases; a minority experienced lost parcels or unanswered queries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Courier misdelivered but Chelsea Peers handled it and offered refund.
“Chelsea Peers, we’re on it straight away contacting the delivery company, and keeping me informed.”
Festive pyjamas attractive but became bobbly after few washes.
“only wore them 4 times and washed twice and they're all bobbly”
PJs had small stain and customer service issued a full refund.
“Customer service offered me a full refund as they couldn’t swap them as now out of stock.”
Stitching fault resolved by keeping item and receiving a generous gift card.
“They told me to keep them and sent me a gift card for £39.00.”
Experienced unexpected 22% currency/price increase and company refused refund.
“Be very careful and check your final price if ordering from Europe.”
Evri lost parcel but Chelsea Peers sent a quick replacement promptly.
“sent me out a replacement pair as Evri had lost my parcel”
Received helpful service and a very soft, great-quality robe.
“the robe i ordered is so soft, great quality, its worth the money.”
Missed return window by two days and company refused any help.
“they informed me that quite abruptly that it was outside the return period”
WhatsApp customer service provided fast assistance and quick resolution.
“WhatsApp customer service was fantastic, assistance & quick resolution was very much appreciated.”
Handle snapped and company gave a no-quibble refund with friendly emails.
“No quibble refund and friendly emails to deal with problem.”
B provided prompt, professional email support and resolved payment issue.
“B communicated promptly and professionally via email, delivered excellent customer service”
Faulty dressing gown refunded immediately and problem resolved easily.
“they issues a refund immediately.”
Sophie provided excellent, prompt customer service and resolved queries.
“I dealt mainly with Sophie who delivered excellent customer service.”
Found pyjamas cheap polyester and uncomfortable despite nice designs.
“Awful plastic polyester pyjamas.”
Ordered wrong size; customer service guided simple return and prompt refund.
“The Return process was really simple and the refund made very quickly.”
Reviewer states the pyjamas are lovely quality.
“Lovely quality pjs”
High-quality, comfortable pyjamas and slippers felt luxurious and worth it.
“The quality and fit of all 3 are outstanding”
Disappointed in declining quality and finish; will not buy again.
“quality and finish is no longer there”
Faulty men's shorts replaced promptly after contacting customer service.
“I contacted CP and received a prompt response that I will receive a replacement in 1-2 days.”
Evri lost parcel but customer service efficiently refunded and reordered items.
“CPs customer service was able to refund my delivery, cancel my existing order and reorder me a new item”
Received PJs that fit well and were great quality.
“Really pleased with the quality and super happy with the print”
Customer service resolved a delivery problem courteously and professionally.
“Emily in customer services reacted immediately and resolved the problem”
Quick delivery and lovely fabric but customer queries were misread.
“They also answer queries quickly although they misread what you actually said a bit.”
High quality swimwear and swift, helpful customer service resolved sizing issue.
“The quality of the products is amazing – the fabric feels premium”
Received a beautiful dressing gown and quick replacement after courier error.
“they responded very quickly and sent out another next day delivery”
Clothes lovely and a returned item received a very quick refund.
“received a very quick refund!”
Mother cannot access gift card and customer care failed to respond.
“had no response. Very poor/non existent customer service”
Loved purchased pyjamas; family also liked them and customer service helpful.
“Loved all the pj’s I’ve purchased”
Parcel went missing but customer service promptly sent a replacement.
“they sent a replacement with no problem”
Requested an urgent size change but received no reply or cancellation option.
“I received no reply.”
Delivery problem resolved immediately by great customer service.
“was resolved immediately Thank you for great customer service.”
Courier delay caused late return; customer service refused exchange and stopped responding.
“They have not replied to my email of 8/7”
Parcel lost by carrier and refund initially short, later corrected.
“They offered a refund, which was initially £3.95 less than I had originally paid”
Missed return deadline but customer service issued a voucher kindly.
“customer service team (Emily) were kind enough to give me a voucher”
Strawberry print pyjamas are great quality, soft, lightweight and comfortable.
“Their supersoft yet so lightweight, therefore very comfortable and breathable”
Received amazing pyjamas and excellent customer service.
“Amazing pjs and excellent customer service!”
Wrong size sent but customer service replaced items quickly.
“Emily in customer service was excellent and replaced the items quickly.”
Tried cancelling order multiple times but received no acknowledgment or reply.
“I emailed three times to cancel my order before dispatch”
Faulty item replaced promptly without return and with excellent service.
“no need to send the item back before they replace it”
Lovely soft maternity pyjamas and fantastic, prompt customer service.
“Lovely maternity pyjamas, so soft and comfortable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chelsea Peers NYC is an online retailer focused on sleepwear and loungewear, offering patterned pyjamas, dressing gowns and related apparel direct to consumers. The brand operates through its own e-commerce site and provides customer support for orders, returns and exchanges.