Reviews Analysed
21
We Collect & Analyse Reviews
Chelsea Peers NYC
Experiences & Reviews
Chelsea Peers NYC is an online retailer focused on sleepwear and loungewear, offering patterned pyjamas, dressing gowns and related apparel direct to consumers. The brand operates through its own e-commerce site and provides customer support for orders, returns and exchanges.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Mostly positive reports of helpful, responsive customer service handling replacements and refunds, though a minority report unresolved cases.
Share
Mixed
21%
💰
Value for money
Few mentions overall; several reviewers describe items as 'worth every penny', while a small number felt prices were high for the product.
Share
Mixed
3%
⚡
User experience
Ordering and site navigation are often praised, but many reviewers report delivery failures, confusing cancellation flows or sizing defaults causing problems.
Share
Weak
17%
🔧
Product quality
Widespread praise for fabric, fit and design — reviewers commonly describe items as soft, breathable, well made and true to size.
Share
Strong
15%
📞
Communication
Most reviewers report quick, courteous replies from staff (several name 'Emily'); a smaller group report no reply or delayed responses.
Share
Strong
19%
⭐
Overall experience
Majority of reviewers report positive overall experiences and repeat purchases; a minority experienced lost parcels or unanswered queries.
Share
Strong
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
High quality and amazing customer service!
"I recently ordered some swimwear from Chelsea Peers and I couldn’t be happier with the experience. The quality of the products is amazing – the fabric..."
Leanna
Trustpilot
Sep 30, 2025
Featured for: Praises product and service
Appalling Lack of Communication
"Order #504316 I ordered a set of pyjamas for my daughter's birthday placing my order at 11.38am. Foolishly, I neglected to include the required garmen..."
DEREK ANDREWS
Trustpilot
Sep 30, 2025
Featured for: Detailed communication complaint
Watch out - not to be recommended
"Ordered a present for my wife's birthday and 12 days later Chelsea Peers have finally acknowledged that the parcel, which was shipped by them via EVRI..."
Mr. Roddy Hamilton
Trustpilot
Sep 30, 2025
Featured for: Lost parcel and refund issue
Fabulous Products & Outstanding Customer Service
"I have been buying from Chelsea Peers for some time now. I have always loved each and every item I have bought. However, the proof of a company's qual..."
Lisa Pearson
Trustpilot
Sep 30, 2025
Featured for: Issue resolved with replacement
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Becky
trustpilot.com
Sep 30, 2025
Fantastic PJ’s!
Received my PJ’s through today and over the moon with them! Really pleased with the quality and super happy with the print (Enchanted Glade) - it’s go...
L
LISA
trustpilot.com
Sep 30, 2025
I absolutely love Chelsea Peers and…
I absolutely love Chelsea Peers and have delighted friends over the years with their fun PJ’s. Always great qualty and fun designs. I had one blip whe...
D
Donut
trustpilot.com
Sep 30, 2025
Quick delivery
Quick delivery. Beautifully packaged. Fabric gorgeous. They also answer queries q...
L
Leanna
trustpilot.com
Sep 30, 2025
High quality and amazing customer service!
I recently ordered some swimwear from Chelsea Peers and I couldn’t be happier with the experience. The quality of the products is amazing – the fabric...
S
Sharon Boylan
trustpilot.com
Sep 30, 2025
Great customer service
I’ve just received the most beautiful soft dressing gown, great design. I wanted this last year but was sold out so snapped it up when I saw it so ple...
L
Lauren Jessett
trustpilot.com
Sep 30, 2025
Lovely clothes
Lovely clothes, sent one item back and received a very quick refund...
K
Kate
trustpilot.com
Sep 30, 2025
Poor customer service
Have been in contact regarding a gift card that my mother cannot access to use the credit - she has ema...
J
Jan
trustpilot.com
Sep 30, 2025
Loved all the pj’s I’ve purchased and…
Loved all the pj’s I’ve purchased and have also bought for family and friend...
J
Judy
trustpilot.com
Sep 30, 2025
Amazing customer service
My parcel went missing after it was delivered to my sister who lives in a communal block of houses. I emailed customer servi...
D
DEREK ANDREWS
trustpilot.com
Sep 30, 2025
Appalling Lack of Communication
Order #504316 I ordered a set of pyjamas for my daughter's birthday placing my order at 11.38am. Foolishly, I neglected to include the required garmen...
L
Lesley
trustpilot.com
Sep 30, 2025
Had a problem with the delivery not…
Had a problem with the delivery not turning up but was r...
C
CL
trustpilot.com
Sep 30, 2025
Very poor customer service when things go wrong
Order placed 7/6, Evri claimed to have delivered the parcel on 14/6 to an unknown location. After 3 weeks of chasing it appeared in a bin shed 400m fr...
M
Mr. Roddy Hamilton
trustpilot.com
Sep 30, 2025
Watch out - not to be recommended
Ordered a present for my wife's birthday and 12 days later Chelsea Peers have finally acknowledged that the parcel, which was shipped by them via EVRI...
M
Mrs Gillian Hope
trustpilot.com
Sep 30, 2025
Customer Service at Chelsea Peers
I recently returned an article I had purchased from Chelsea Peers for my daughter's birthday, which turned out to be a little small for her. Although...
L
Louise brown
trustpilot.com
Sep 30, 2025
Strawberry prints are a HIT
Absolutely loving my strawberry print pjs. So much so i want another set plus the shortie set. Normally id stay away from long sleeves in the summer....
G
Gloria Orphan
trustpilot.com
Sep 30, 2025
Amazing pjs and excellent customer…
Amazing pjs and excel...
N
Natalie Procter
trustpilot.com
Sep 30, 2025
Love the quality and design of Chelsea…
Love the quality and design of Chelsea Peers pyjamas. I was sent the wrong size in my l...
S
Sally
trustpilot.com
Sep 30, 2025
Really poor customer service
Really poor customer service - I emailed three times to cancel my order before dispatch - once within a minute of placing my order when I realised I m...
L
Lisa Pearson
trustpilot.com
Sep 30, 2025
Fabulous Products & Outstanding Customer Service
I have been buying from Chelsea Peers for some time now. I have always loved each and every item I have bought. However, the proof of a company's qual...
K
Kelly Lockley
trustpilot.com
Sep 30, 2025
Lovely maternity pyjamas
Lovely maternity pyjamas, so soft and comfortable. When an issue rose the customer service...
Conclusion
Reviews show consistent praise for Chelsea Peers NYC’s product quality: many customers highlight soft, breathable fabrics and attractive prints. Customer service is frequently cited as a strength when issues arise — multiple reviews reference prompt responses, replacements, refunds or vouchers. However, a noticeable minority report problems with delivery (missing or lost parcels) and with receiving email replies, including issues accessing gift-card credit. If you are considering a purchase, the reviews suggest the brand delivers good fabric and design, but double-check sizing and monitor courier tracking; contact customer support promptly if a delivery or order error occurs.