Reviewers often credit Chelsea Peers with quick, practical fixes to delivery and product problems, including fast replacements, refunds, and vouchers. Opinions on the products split: many highlight softness and fit, while others complain about poor durability and fabrics that feel cheap. Communication gets mixed reviews too—some customers get fast replies, while others describe unanswered emails or failed cancellation requests. A small number of reviews mention unexpected currency or final-price issues at checkout.
Examples from available reviews (Apr 2022 – Mar 2026).
Evri lost parcel but Chelsea Peers sent a quick replacement promptly.
“sent me out a replacement pair as Evri had lost my parcel”
High-quality, comfortable pyjamas and slippers felt luxurious and worth it.
“The quality and fit of all 3 are outstanding”
Festive pyjamas attractive but became bobbly after few washes.
“only wore them 4 times and washed twice and they're all bobbly”
Tried cancelling order multiple times but received no acknowledgment or reply.
“I emailed three times to cancel my order before dispatch”
Several reviews describe fast, solution-focused help, such as immediate refunds, replacements after lost parcels, and vouchers for faults. Some customers also name specific staff for helpful, professional support. A smaller group reports firm refusals when return deadlines were missed.
Many reviewers judge value by the quality they received, pointing to softness, fit, and a premium feel as worth the price. One review describes a large currency-related price rise and the brand refusing to refund the difference; this complaint appears rarely.
Many customers call ordering and returns straightforward, often mentioning quick refunds and easy exchanges. Others had worse experiences when delivery delays or courier losses caused missed return windows.
A clear set of reviews praises pyjamas, robes, and slippers for softness, comfortable fit, and a premium fabric feel. Another set flags durability issues, including bobbling after a few washes and items described as cheap polyester; these concerns show up in several comments.
Some reviewers mention quick, helpful replies via WhatsApp or email and name staff who resolved problems fast. Others report no response to cancellation requests, trouble accessing gift cards, and emails that went unanswered, creating a sharp contrast with the positive accounts.
Overall feedback is often positive when support fixes issues quickly and the products meet expectations. Negative impressions mainly link to communication gaps, strict return-policy handling, and durability concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Courier misdelivered but Chelsea Peers handled it and offered refund.
“Chelsea Peers, we’re on it straight away contacting the delivery company, and keeping me informed.”
Festive pyjamas attractive but became bobbly after few washes.
“only wore them 4 times and washed twice and they're all bobbly”
PJs had small stain and customer service issued a full refund.
“Customer service offered me a full refund as they couldn’t swap them as now out of stock.”
Stitching fault resolved by keeping item and receiving a generous gift card.
“They told me to keep them and sent me a gift card for £39.00.”
Experienced unexpected 22% currency/price increase and company refused refund.
“Be very careful and check your final price if ordering from Europe.”
Evri lost parcel but Chelsea Peers sent a quick replacement promptly.
“sent me out a replacement pair as Evri had lost my parcel”
Received helpful service and a very soft, great-quality robe.
“the robe i ordered is so soft, great quality, its worth the money.”
Missed return window by two days and company refused any help.
“they informed me that quite abruptly that it was outside the return period”
WhatsApp customer service provided fast assistance and quick resolution.
“WhatsApp customer service was fantastic, assistance & quick resolution was very much appreciated.”
Handle snapped and company gave a no-quibble refund with friendly emails.
“No quibble refund and friendly emails to deal with problem.”
B provided prompt, professional email support and resolved payment issue.
“B communicated promptly and professionally via email, delivered excellent customer service”
Faulty dressing gown refunded immediately and problem resolved easily.
“they issues a refund immediately.”
Sophie provided excellent, prompt customer service and resolved queries.
“I dealt mainly with Sophie who delivered excellent customer service.”
Found pyjamas cheap polyester and uncomfortable despite nice designs.
“Awful plastic polyester pyjamas.”
Ordered wrong size; customer service guided simple return and prompt refund.
“The Return process was really simple and the refund made very quickly.”
Reviewer states the pyjamas are lovely quality.
“Lovely quality pjs”
High-quality, comfortable pyjamas and slippers felt luxurious and worth it.
“The quality and fit of all 3 are outstanding”
Disappointed in declining quality and finish; will not buy again.
“quality and finish is no longer there”
Faulty men's shorts replaced promptly after contacting customer service.
“I contacted CP and received a prompt response that I will receive a replacement in 1-2 days.”
Evri lost parcel but customer service efficiently refunded and reordered items.
“CPs customer service was able to refund my delivery, cancel my existing order and reorder me a new item”
Received PJs that fit well and were great quality.
“Really pleased with the quality and super happy with the print”
Customer service resolved a delivery problem courteously and professionally.
“Emily in customer services reacted immediately and resolved the problem”
Quick delivery and lovely fabric but customer queries were misread.
“They also answer queries quickly although they misread what you actually said a bit.”
High quality swimwear and swift, helpful customer service resolved sizing issue.
“The quality of the products is amazing – the fabric feels premium”
Received a beautiful dressing gown and quick replacement after courier error.
“they responded very quickly and sent out another next day delivery”
Clothes lovely and a returned item received a very quick refund.
“received a very quick refund!”
Mother cannot access gift card and customer care failed to respond.
“had no response. Very poor/non existent customer service”
Loved purchased pyjamas; family also liked them and customer service helpful.
“Loved all the pj’s I’ve purchased”
Parcel went missing but customer service promptly sent a replacement.
“they sent a replacement with no problem”
Requested an urgent size change but received no reply or cancellation option.
“I received no reply.”
Delivery problem resolved immediately by great customer service.
“was resolved immediately Thank you for great customer service.”
Courier delay caused late return; customer service refused exchange and stopped responding.
“They have not replied to my email of 8/7”
Parcel lost by carrier and refund initially short, later corrected.
“They offered a refund, which was initially £3.95 less than I had originally paid”
Missed return deadline but customer service issued a voucher kindly.
“customer service team (Emily) were kind enough to give me a voucher”
Strawberry print pyjamas are great quality, soft, lightweight and comfortable.
“Their supersoft yet so lightweight, therefore very comfortable and breathable”
Received amazing pyjamas and excellent customer service.
“Amazing pjs and excellent customer service!”
Wrong size sent but customer service replaced items quickly.
“Emily in customer service was excellent and replaced the items quickly.”
Tried cancelling order multiple times but received no acknowledgment or reply.
“I emailed three times to cancel my order before dispatch”
Faulty item replaced promptly without return and with excellent service.
“no need to send the item back before they replace it”
Lovely soft maternity pyjamas and fantastic, prompt customer service.
“Lovely maternity pyjamas, so soft and comfortable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chelsea Peers NYC is a fashion label focused on nightwear and loungewear. Its collections include pyjamas, dressing gowns, slippers, and seasonal leisure pieces. Items are sold through an online store, with product pages listing fabric composition, fit notes, and care instructions. The brand markets its pieces for everyday wear and gifting, with an emphasis on printed designs and matching sets.