Reviews show consistent praise for Chelsea Peers NYC’s product quality: many customers highlight soft, breathable fabrics and attractive prints. Customer service is frequently cited as a strength when issues arise — multiple reviews reference prompt responses, replacements, refunds or vouchers. However, a noticeable minority report problems with delivery (missing or lost parcels) and with receiving email replies, including issues accessing gift-card credit. If you are considering a purchase, the reviews suggest the brand delivers good fabric and design, but double-check sizing and monitor courier tracking; contact customer support promptly if a delivery or order error occurs.
Examples from available reviews (Apr 2022 – Feb 2026).
High quality swimwear and swift, helpful customer service resolved sizing issue.
“The quality of the products is amazing – the fabric feels premium”
Requested an urgent size change but received no reply or cancellation option.
“I received no reply.”
Parcel lost by carrier and refund initially short, later corrected.
“They offered a refund, which was initially £3.95 less than I had originally paid”
Faulty item replaced promptly without return and with excellent service.
“no need to send the item back before they replace it”
Mostly positive reports of helpful, responsive customer service handling replacements and refunds, though a minority report unresolved cases.
Few mentions overall; several reviewers describe items as 'worth every penny', while a small number felt prices were high for the product.
Ordering and site navigation are often praised, but many reviewers report delivery failures, confusing cancellation flows or sizing defaults causing problems.
Widespread praise for fabric, fit and design — reviewers commonly describe items as soft, breathable, well made and true to size.
Most reviewers report quick, courteous replies from staff (several name 'Emily'); a smaller group report no reply or delayed responses.
Majority of reviewers report positive overall experiences and repeat purchases; a minority experienced lost parcels or unanswered queries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I had a fantastic shopping experience at Chelsea Peers! As someone who values comfort, I was thrilled to discover their range of casual wear and sleepwear. From pyjamas to dressing gowns, they have everything you need for a cozy night in.
What stood out to me the most was the high quality of their products. The materials were soft and breathable, making them perfect for sleeping or lounging around the house all day. Additionally, the designs are fun and unique – I feel like my personality shines through when wearing Chelsea Peers pieces.
The website made it easy to navigate through their collection, with clear photos showing each product from multiple angles. Ordering was seamless as well; my package arrived promptly and exceeded expectations.
Overall, if you're looking for cute and comfortable sleepwear or loungewear that's great quality too - check out Chelsea Peers!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chelsea Peers NYC is an online retailer focused on sleepwear and loungewear, offering patterned pyjamas, dressing gowns and related apparel direct to consumers. The brand operates through its own e-commerce site and provides customer support for orders, returns and exchanges.