Reviews Analysed
20
We Collect & Analyse Reviews
Charles Bentley
Experiences & Reviews
Charles Bentley is a UK home and garden brand selling outdoor furniture, barbecues, garden accessories and household items online and via retailers. The range commonly includes items such as garden furniture, parasols, mirrors, bins and cleaning tools. The business offers online ordering, delivery services and after‑sales support, including warranties and replacements for some products. Consumers researching Charles Bentley reviews often look for information on product durability, delivery reliability and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
20%
Latest Review
13d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Many reviewers describe poor after‑sales support when items fail or arrive damaged; a smaller group report prompt replacements and helpful staff.
Share
Weak
20%
💰
Value for money
Several customers say products failed soon after purchase or required costly repairs, leading them to question value; a few describe items as worth the price.
Share
Weak
9%
⚡
User experience
Frequent reports of missed or delayed deliveries, wrong items and difficult assembly; a minority note clear delivery updates or easy installation.
Share
Weak
10%
🔧
Product quality
Multiple reviews report breakage, paint chipping or electronic failures shortly after use, though some items (mirror, patio base) are described as robust.
Share
Weak
18%
📞
Communication
Many reviewers cite limited contact options, delayed or unhelpful messages and inconsistent courier updates; some praise prompt, informative replies.
Share
Weak
20%
⭐
Overall experience
Overall sentiment in the sampled reviews is negative, driven by product failures and service issues, with a smaller proportion reporting positive outcomes.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Merciless customer service
"On their website, Charles Bentley proudly states: "We pride ourselves on beautiful design, exceptional craftsmanship & first-class service. However, y..."
Ram
Trustpilot
Sep 30, 2025
Featured for: Negative service and product
Fantastic company This is a fantastic com with good…
"This is a fantastic company with good old fashioned customer service. I had a slight problem with my order and they responded immediately, professiona..."
DIANE HALL
Trustpilot
Sep 30, 2025
Featured for: Positive service and product
Not a good service
"I ordered a bench and paid for it on 12th May. it was delivered on 19th May but it was damaged. Clearly the box was not big enough as the top of the b..."
Maria Wardell
Trustpilot
Sep 30, 2025
Featured for: Delivery and communication failure
American Charcoal nightmare
"Firstly, I cannot fault the company. They responded quickly and definitely tried to help. But they weren't able to. I bought the American charcoal gri..."
Anon.
Trustpilot
Sep 30, 2025
Featured for: Mixed: great service, poor product
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
R
Ruth Kirby
trustpilot.com
Sep 30, 2025
Double kitchen bin
I ordered a kitchen bin and I am delighted with it , I had two bins back to back but this is a complete unit stylish and fits perfectly...
R
Ram
trustpilot.com
Sep 30, 2025
Merciless customer service
On their website, Charles Bentley proudly states: "We pride ourselves on beautiful design, exceptional craftsmanship & first-class service. However, y...
W
Wookie
trustpilot.com
Sep 30, 2025
Dreadful quality, dismissed by customer services
I bought one of their brooms in Aug 2024, from their storefront on Amazon. Today, after only using it a few times, and whilst sweeping my driveway, th...
M
Mark Hickman
trustpilot.com
Sep 30, 2025
Not so “heavy duty” after all
I bought the Charles Bentley Bulldozer broom in February because it was advertised as heavy duty and I wanted to support a UK company rather than buy...
E
Ellen - NI
trustpilot.com
Sep 30, 2025
Very poor experience with this company
Very poor experience with this company. Order never arrived, nor did any explanation as to why it hadn't arrived. It took me to reach out to them week...
M
Miss Morris
trustpilot.com
Sep 30, 2025
We ordered a bbq in enough time so we…
We ordered a bbq in enough time so we could have our family and friends over on Sunday 17th August The delivery was planned for the Friday 15th betwee...
J
Jim
trustpilot.com
Sep 30, 2025
Wrong table sent, no offer to send correct one
Charles Bentley sent me the wrong garden table and when I tried to ask for the correct one to be sent, they emailed me to say they're sorry I'm unhapp...
B
Barbara
trustpilot.com
Sep 30, 2025
Broken broom bracket - told me to source spare part online
I recently purchased an outdoor broom via a supermarket (Aldi or Lidl) largely because it looked sturdy and it was one of their special aisle offers....
S
Steve Walker
trustpilot.com
Sep 30, 2025
Excellent Garden Mirror
Really pleased with our large garden mirror. Creates a very attractive illusion of more space and light. Delivered on time by DX, in excellent protect...
A
Anon.
trustpilot.com
Sep 30, 2025
American Charcoal nightmare
Firstly, I cannot fault the company. They responded quickly and definitely tried to help. But they weren't able to. I bought the American charcoal gri...
L
LeanneS
trustpilot.com
Sep 30, 2025
BROKEN GARDEN FURNITURE
BROKEN GARDEN FURNITURE - IMPOSSIBLE TO RETURN. I bought my elderly mother garden furniture and paid a chap to build it. The garden furniture is broke...
D
DIANE HALL
trustpilot.com
Sep 30, 2025
Fantastic company This is a fantastic com with good…
This is a fantastic company with good old fashioned customer service. I had a slight problem with my order and they responded immediately, professiona...
M
Mark Monger
trustpilot.com
Sep 30, 2025
Poor Quality
Purchased an Aluminium patio set about 4 years ago. Purchased because no rust issues. Item looked after and always put in shed over winter. The paint...
N
Nathan
trustpilot.com
Sep 30, 2025
DO NOT BUY TERRIBLE SERVICE
Terrible quality products; don't be fooled by the name, it's all Chinese crap off Temu. I purchased a BBQ and the quality is very bad, £350 for someth...
M
Matthew McCarthy
trustpilot.com
Sep 30, 2025
Useless parasol
Useless parasol. We bought the parasol, along with the 4 x expense ‘orange segment’ weights. The thing is useless, it tw...
K
Kimberley matthews
trustpilot.com
Sep 30, 2025
Pay a little bit more and go elsewhere
Instructions were so much harder to decipher than they needed to be - took 4 hours to put together. Warped parts made it frustratingly difficult to at...
A
ANNETTE GILL
trustpilot.com
Sep 30, 2025
Efficient service
Efficient and informative service ,...
I
Ian Lillystone
trustpilot.com
Sep 30, 2025
Wooden garden swing
I purchased a wooden garden swing during Covid.Quality was good but now the snoopy needs replacing and the seat cover ,I contacted after sales and was...
M
Maria Wardell
trustpilot.com
Sep 30, 2025
Not a good service
I ordered a bench and paid for it on 12th May. it was delivered on 19th May but it was damaged. Clearly the box was not big enough as the top of the b...
E
ES
trustpilot.com
Sep 30, 2025
Unreliable
I ordered a BBQ online on Friday 30th May, with a 4-6 day delivery estimate. I didn't receive any confirmation emails, so I had to reach out to custom...
Conclusion
The sampled reviews show a pattern of product failures (broken handles, electronic sensors, paint issues) and recurring problems with delivery and resolution. Several customers report unhelpful warranty responses or difficulty obtaining replacements, while a minority received rapid, effective support and durable items. If you are considering a purchase, check the product warranty, delivery terms and return/collection policy before ordering. For higher‑risk purchases (electronics or heavy garden furniture), keep photos and delivery records and verify replacement or collection procedures in advance.