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We Collect & Analyse Reviews

Charles Bentley
Experiences & Reviews

Charles Bentley is a UK home and garden brand selling outdoor furniture, barbecues, garden accessories and household items online and via retailers. The range commonly includes items such as garden furniture, parasols, mirrors, bins and cleaning tools. The business offers online ordering, delivery services and after‑sales support, including warranties and replacements for some products. Consumers researching Charles Bentley reviews often look for information on product durability, delivery reliability and customer service responsiveness.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 20%
Latest Review 13d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Many reviewers describe poor after‑sales support when items fail or arrive damaged; a smaller group report prompt replacements and helpful staff.

Share
20%
Weak
💰

Value for money

Several customers say products failed soon after purchase or required costly repairs, leading them to question value; a few describe items as worth the price.

Share
9%
Weak

User experience

Frequent reports of missed or delayed deliveries, wrong items and difficult assembly; a minority note clear delivery updates or easy installation.

Share
10%
Weak
🔧

Product quality

Multiple reviews report breakage, paint chipping or electronic failures shortly after use, though some items (mirror, patio base) are described as robust.

Share
18%
Weak
📞

Communication

Many reviewers cite limited contact options, delayed or unhelpful messages and inconsistent courier updates; some praise prompt, informative replies.

Share
20%
Weak

Overall experience

Overall sentiment in the sampled reviews is negative, driven by product failures and service issues, with a smaller proportion reporting positive outcomes.

Share
23%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

R
Ruth Kirby
trustpilot.com Sep 30, 2025

Double kitchen bin

I ordered a kitchen bin and I am delighted with it , I had two bins back to back but this is a complete unit stylish and fits perfectly...

R
Ram
trustpilot.com Sep 30, 2025

Merciless customer service

On their website, Charles Bentley proudly states: "We pride ourselves on beautiful design, exceptional craftsmanship & first-class service. However, y...

W
Wookie
trustpilot.com Sep 30, 2025

Dreadful quality, dismissed by customer services

I bought one of their brooms in Aug 2024, from their storefront on Amazon. Today, after only using it a few times, and whilst sweeping my driveway, th...

M
Mark Hickman
trustpilot.com Sep 30, 2025

Not so “heavy duty” after all

I bought the Charles Bentley Bulldozer broom in February because it was advertised as heavy duty and I wanted to support a UK company rather than buy...

E
Ellen - NI
trustpilot.com Sep 30, 2025

Very poor experience with this company

Very poor experience with this company. Order never arrived, nor did any explanation as to why it hadn't arrived. It took me to reach out to them week...

M
Miss Morris
trustpilot.com Sep 30, 2025

We ordered a bbq in enough time so we…

We ordered a bbq in enough time so we could have our family and friends over on Sunday 17th August The delivery was planned for the Friday 15th betwee...

J
Jim
trustpilot.com Sep 30, 2025

Wrong table sent, no offer to send correct one

Charles Bentley sent me the wrong garden table and when I tried to ask for the correct one to be sent, they emailed me to say they're sorry I'm unhapp...

B
Barbara
trustpilot.com Sep 30, 2025

Broken broom bracket - told me to source spare part online

I recently purchased an outdoor broom via a supermarket (Aldi or Lidl) largely because it looked sturdy and it was one of their special aisle offers....

S
Steve Walker
trustpilot.com Sep 30, 2025

Excellent Garden Mirror

Really pleased with our large garden mirror. Creates a very attractive illusion of more space and light. Delivered on time by DX, in excellent protect...

A
Anon.
trustpilot.com Sep 30, 2025

American Charcoal nightmare

Firstly, I cannot fault the company. They responded quickly and definitely tried to help. But they weren't able to. I bought the American charcoal gri...

L
LeanneS
trustpilot.com Sep 30, 2025

BROKEN GARDEN FURNITURE

BROKEN GARDEN FURNITURE - IMPOSSIBLE TO RETURN. I bought my elderly mother garden furniture and paid a chap to build it. The garden furniture is broke...

D
DIANE HALL
trustpilot.com Sep 30, 2025

Fantastic company This is a fantastic com with good…

This is a fantastic company with good old fashioned customer service. I had a slight problem with my order and they responded immediately, professiona...

M
Mark Monger
trustpilot.com Sep 30, 2025

Poor Quality

Purchased an Aluminium patio set about 4 years ago. Purchased because no rust issues. Item looked after and always put in shed over winter. The paint...

N
Nathan
trustpilot.com Sep 30, 2025

DO NOT BUY TERRIBLE SERVICE

Terrible quality products; don't be fooled by the name, it's all Chinese crap off Temu. I purchased a BBQ and the quality is very bad, £350 for someth...

M
Matthew McCarthy
trustpilot.com Sep 30, 2025

Useless parasol

Useless parasol. We bought the parasol, along with the 4 x expense ‘orange segment’ weights. The thing is useless, it tw...

K
Kimberley matthews
trustpilot.com Sep 30, 2025

Pay a little bit more and go elsewhere

Instructions were so much harder to decipher than they needed to be - took 4 hours to put together. Warped parts made it frustratingly difficult to at...

A
ANNETTE GILL
trustpilot.com Sep 30, 2025

Efficient service

Efficient and informative service ,...

I
Ian Lillystone
trustpilot.com Sep 30, 2025

Wooden garden swing

I purchased a wooden garden swing during Covid.Quality was good but now the snoopy needs replacing and the seat cover ,I contacted after sales and was...

M
Maria Wardell
trustpilot.com Sep 30, 2025

Not a good service

I ordered a bench and paid for it on 12th May. it was delivered on 19th May but it was damaged. Clearly the box was not big enough as the top of the b...

E
ES
trustpilot.com Sep 30, 2025

Unreliable

I ordered a BBQ online on Friday 30th May, with a 4-6 day delivery estimate. I didn't receive any confirmation emails, so I had to reach out to custom...

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Conclusion

The sampled reviews show a pattern of product failures (broken handles, electronic sensors, paint issues) and recurring problems with delivery and resolution. Several customers report unhelpful warranty responses or difficulty obtaining replacements, while a minority received rapid, effective support and durable items. If you are considering a purchase, check the product warranty, delivery terms and return/collection policy before ordering. For higher‑risk purchases (electronics or heavy garden furniture), keep photos and delivery records and verify replacement or collection procedures in advance.