Charles Bentley
Experiences & Reviews
Charles Bentley is a UK home and garden brand selling outdoor furniture, barbecues, garden accessories and household items online and via retailers. The range commonly includes items such as garden furniture, parasols, mirrors, bins and cleaning tools. The business offers online ordering, delivery services and after‑sales support, including warranties and replacements for some products. Consumers researching Charles Bentley reviews often look for information on product durability, delivery reliability and customer service responsiveness.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers describe poor after‑sales support when items fail or arrive damaged; a smaller group report prompt replacements and helpful staff.
Value for money
Several customers say products failed soon after purchase or required costly repairs, leading them to question value; a few describe items as worth the price.
User experience
Frequent reports of missed or delayed deliveries, wrong items and difficult assembly; a minority note clear delivery updates or easy installation.
Product quality
Multiple reviews report breakage, paint chipping or electronic failures shortly after use, though some items (mirror, patio base) are described as robust.
Communication
Many reviewers cite limited contact options, delayed or unhelpful messages and inconsistent courier updates; some praise prompt, informative replies.
Overall experience
Overall sentiment in the sampled reviews is negative, driven by product failures and service issues, with a smaller proportion reporting positive outcomes.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Merciless customer service
"On their website, Charles Bentley proudly states: "We pride ourselves on beautiful design, exceptional craftsmanship & first-class service. However, y..."
Fantastic company This is a fantastic com with good…
"This is a fantastic company with good old fashioned customer service. I had a slight problem with my order and they responded immediately, professiona..."
Not a good service
"I ordered a bench and paid for it on 12th May. it was delivered on 19th May but it was damaged. Clearly the box was not big enough as the top of the b..."
American Charcoal nightmare
"Firstly, I cannot fault the company. They responded quickly and definitely tried to help. But they weren't able to. I bought the American charcoal gri..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
Double kitchen bin
I ordered a kitchen bin and I am delighted with it , I had two bins back to back but this is a complete unit stylish and fits perfectly...
Merciless customer service
On their website, Charles Bentley proudly states: "We pride ourselves on beautiful design, exceptional craftsmanship & first-class service. However, y...
Dreadful quality, dismissed by customer services
I bought one of their brooms in Aug 2024, from their storefront on Amazon. Today, after only using it a few times, and whilst sweeping my driveway, th...
Not so “heavy duty” after all
I bought the Charles Bentley Bulldozer broom in February because it was advertised as heavy duty and I wanted to support a UK company rather than buy...
Very poor experience with this company
Very poor experience with this company. Order never arrived, nor did any explanation as to why it hadn't arrived. It took me to reach out to them week...
We ordered a bbq in enough time so we…
We ordered a bbq in enough time so we could have our family and friends over on Sunday 17th August The delivery was planned for the Friday 15th betwee...
Wrong table sent, no offer to send correct one
Charles Bentley sent me the wrong garden table and when I tried to ask for the correct one to be sent, they emailed me to say they're sorry I'm unhapp...
Broken broom bracket - told me to source spare part online
I recently purchased an outdoor broom via a supermarket (Aldi or Lidl) largely because it looked sturdy and it was one of their special aisle offers....
Excellent Garden Mirror
Really pleased with our large garden mirror. Creates a very attractive illusion of more space and light. Delivered on time by DX, in excellent protect...
American Charcoal nightmare
Firstly, I cannot fault the company. They responded quickly and definitely tried to help. But they weren't able to. I bought the American charcoal gri...
BROKEN GARDEN FURNITURE
BROKEN GARDEN FURNITURE - IMPOSSIBLE TO RETURN. I bought my elderly mother garden furniture and paid a chap to build it. The garden furniture is broke...
Fantastic company This is a fantastic com with good…
This is a fantastic company with good old fashioned customer service. I had a slight problem with my order and they responded immediately, professiona...
Poor Quality
Purchased an Aluminium patio set about 4 years ago. Purchased because no rust issues. Item looked after and always put in shed over winter. The paint...
DO NOT BUY TERRIBLE SERVICE
Terrible quality products; don't be fooled by the name, it's all Chinese crap off Temu. I purchased a BBQ and the quality is very bad, £350 for someth...
Useless parasol
Useless parasol. We bought the parasol, along with the 4 x expense ‘orange segment’ weights. The thing is useless, it tw...
Pay a little bit more and go elsewhere
Instructions were so much harder to decipher than they needed to be - took 4 hours to put together. Warped parts made it frustratingly difficult to at...
Efficient service
Efficient and informative service ,...
Wooden garden swing
I purchased a wooden garden swing during Covid.Quality was good but now the snoopy needs replacing and the seat cover ,I contacted after sales and was...
Not a good service
I ordered a bench and paid for it on 12th May. it was delivered on 19th May but it was damaged. Clearly the box was not big enough as the top of the b...
Unreliable
I ordered a BBQ online on Friday 30th May, with a 4-6 day delivery estimate. I didn't receive any confirmation emails, so I had to reach out to custom...
Conclusion
The sampled reviews show a pattern of product failures (broken handles, electronic sensors, paint issues) and recurring problems with delivery and resolution. Several customers report unhelpful warranty responses or difficulty obtaining replacements, while a minority received rapid, effective support and durable items. If you are considering a purchase, check the product warranty, delivery terms and return/collection policy before ordering. For higher‑risk purchases (electronics or heavy garden furniture), keep photos and delivery records and verify replacement or collection procedures in advance.