Customers often mention fast shipping, clear delivery updates, and competitive prices. Many reviews praise attractive, well-made items such as kitchenware and outdoor mirrors. Others describe products failing, tricky assembly, and parts breaking after light use. Several accounts also mention missed or incorrect deliveries, plus slow or disputed refunds.
Examples from available reviews (Sep 2025 – Feb 2026).
Fast delivery, good price and brilliant customer service.
“Fast delivery Great price Brilliant customer service”
Large garden mirror looks attractive, durable, and arrived on time.
“PS - the description of "shatterproof glass" is justified.”
Chiminea crumbled after minimal frost and felt poor quality.
“The clay and paint began to crumble in my hands as soon as I picked it up.”
They initially sent the wrong table and offered no correction, later arranging collection.
“No offer to collect the wrong table or to provide the table I did buy.”
Many reviews mention quick dispatch and staff who respond when orders have problems. A noticeable group describes failed deliveries, wrong items, and long refund or collection timelines. These negative service experiences often include returns that stall or a lack of help with repairs.
Reviews often point to competitive pricing and free delivery as key reasons to buy. Several customers say furniture and small appliances feel like good value. A few say the value drops when they have to pay for replacement parts or when warranty claims are refused.
Several buyers describe difficult assembly, warped parts, and features that do not work as expected. Fewer reviews mention setup limits, such as not being able to peg items down. Usability complaints commonly appear alongside quality issues or missing parts.
Reviews split between items that feel durable and well finished and products that fail quickly. Positive comments highlight sturdy mirrors and reliable kitchen appliances. Negative reviews mention crumbling clay, snapped broom handles, chipped paint, and unstable parasols, pointing to repeated durability concerns.
Many customers say delivery updates and informational messages are useful. Some reviews call out misleading delivery times and unclear messaging around discounts or fulfilment. Fewer people raise communication issues, but when they do it often ties to cancellations or refunds.
Feedback is sharply split between high-rated orders with fast delivery and low-rated experiences linked to durability problems and difficult returns. Positive reviews focus on speedy service and acceptable packaging. Negative reviews centre on unresolved faults, missed deliveries, and slow refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Reviews (18) · Quotes shortened · As of: February 2026
Found the item at a reasonable cost and it was delivered promptly.
“delivered promptly.”
Nice design and good quality cream bin.
“Great item, nice design good quality”
Woodstore roof fails to protect lower logs, leaving wood wet.
“the roof section does not cover the unit sufficiently”
Kettle and toaster are good quality and delivered promptly.
“both products are good quality and perform as expected.”
Purchase exceeded expectations and was beautiful.
“Absolutely more than expected. Beautiful”
Ordered slow cooker never received and awaiting a refund.
“never received it waiting for a refund !”
Customer service resolved a query and table and chairs arrived quickly.
“Customer Services is excellent.”
Delivery and communications were good but broom packaging was poor.
“The packaging of the broom could have been more robust - the box arrived flattened out of shape, torn in places and partially open at one end.”
Lovely products with great prices and fast delivery.
“Lovely products, great prices and fast delivery”
Company resolved an astray part of an order within a couple of days.
“they dealt with it within a couple of days.”
Great service, good product quality and strong communication.
“Great service product very good quality and great communication”
Product arrived on time before Christmas and driver checked for children.
“Arrived well on time before Christmas which is always a worry.”
Fast delivery, good price and brilliant customer service.
“Fast delivery Great price Brilliant customer service”
Chose CB for price and free delivery; item was well packaged and easy to use.
“I chose, Charles Bentley because of the price, the name of the product and the free delivery.”
Manufacturer Charles Bentley provided helpful customer service through Rymans.
“the Manufacturer Charles Bentlely came though in a very helpful way.”
Very quick delivery and a nice soft broom.
“Nice soft broom.”
Happy with quick bin dispatch over the Christmas period.
“Really happy with Bin Quick despatch over the Christmas period”
Order did not arrive but enquiry was resolved promptly with refund.
“enquiery resolved promptly and refund made”
Bistro set was easy to assemble, comfortable and good value.
“All round, good value for money.”
Order delivered early and item arrived well packaged and perfect.
“The item was well packaged and the item was in perfect condition.”
Driver left delivery outside a gate, making it hard for an 84-year-old.
“Delivery driver keft it outside the 5 bar gate and at 84 yrs it was a huge struggle to get it in.”
Lovely items but unable to peg down due to lack of soil.
“only issue is because I have no soil cannot peg down properly.”
Company kept me informed about delivery.
“Kept me informed with delivery”
Order was delivered to both addresses as promised.
“Order delivered to two different addresses when they said.”
Staff arranged an engineer who quickly solved the log splitter problem.
“The engineer quickly solved the problem and gave good advice”
Product had great quality and price with good service.
“Great quality and price. All together, great service.”
Discount and delivery were misleading and communication was poor.
“Misleading delivery times, unclear discount process, and poor communication.”
Company was difficult to deal with and seemed to play hardball.
“Bit of a grim company to deal with . Just play hard ball .”
Chiminea crumbled after minimal frost and felt poor quality.
“The clay and paint began to crumble in my hands as soon as I picked it up.”
8ft pre-lit tree looked much sparser than website photos.
“it looks nothing like the photo”
Pool table arrived damaged but customer service offered a £50 refund.
“A very speedy response from Charles Bentley customer service offering a £50 refund”
Product is stylish, fits well and arrived on time.
“I can now say I have a posh bin !”
Sensor bin failed after a year and customer service refused assistance.
“The bin's electronic sensor failed just over a year after I bought it.”
Broom handle crumpled after minimal use and warranty denied.
“the handle just completely crumpled, despite the fact that I had applied very little force.”
Broom collar snapped after light use and support was unhelpful.
“the collar attaching the handle to the head snapped.”
Order never arrived and company refused to send it to Northern Ireland.
“Order never arrived, nor did any explanation as to why it hadn't arrived.”
Delivery missed and rescheduled for a time when no one will be home.
“the delivery driver ran out of time,???”
They initially sent the wrong table and offered no correction, later arranging collection.
“No offer to collect the wrong table or to provide the table I did buy.”
Bracket cracked and customer service directed me to buy costly spare parts.
“told me to buy a spare part on Amazon or eBay.”
Large garden mirror looks attractive, durable, and arrived on time.
“PS - the description of "shatterproof glass" is justified.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Charles Bentley is a UK home and garden retailer selling a range of household items. The lineup includes garden furniture, bins and waste solutions, outdoor accessories, barbecues, and small kitchen appliances. Listings usually include dimensions and basic specs to support comparisons. The company sells through online retail channels and delivers both small items and larger flat-packed goods.