Customers often mention fast shipping, clear delivery updates, and competitive prices. Many reviews praise attractive, well-made items such as kitchenware and outdoor mirrors. Others describe products failing, tricky assembly, and parts breaking after light use. Several accounts also mention missed or incorrect deliveries, plus slow or disputed refunds.
Examples from available reviews (Sep 2025 – Feb 2026).
Fast delivery, good price and brilliant customer service.
“Fast delivery Great price Brilliant customer service”
Large garden mirror looks attractive, durable, and arrived on time.
“PS - the description of "shatterproof glass" is justified.”
Chiminea crumbled after minimal frost and felt poor quality.
“The clay and paint began to crumble in my hands as soon as I picked it up.”
They initially sent the wrong table and offered no correction, later arranging collection.
“No offer to collect the wrong table or to provide the table I did buy.”
Many reviews mention quick dispatch and staff who respond when orders have problems. A noticeable group describes failed deliveries, wrong items, and long refund or collection timelines. These negative service experiences often include returns that stall or a lack of help with repairs.
Reviews often point to competitive pricing and free delivery as key reasons to buy. Several customers say furniture and small appliances feel like good value. A few say the value drops when they have to pay for replacement parts or when warranty claims are refused.
Several buyers describe difficult assembly, warped parts, and features that do not work as expected. Fewer reviews mention setup limits, such as not being able to peg items down. Usability complaints commonly appear alongside quality issues or missing parts.
Reviews split between items that feel durable and well finished and products that fail quickly. Positive comments highlight sturdy mirrors and reliable kitchen appliances. Negative reviews mention crumbling clay, snapped broom handles, chipped paint, and unstable parasols, pointing to repeated durability concerns.
Many customers say delivery updates and informational messages are useful. Some reviews call out misleading delivery times and unclear messaging around discounts or fulfilment. Fewer people raise communication issues, but when they do it often ties to cancellations or refunds.
Feedback is sharply split between high-rated orders with fast delivery and low-rated experiences linked to durability problems and difficult returns. Positive reviews focus on speedy service and acceptable packaging. Negative reviews centre on unresolved faults, missed deliveries, and slow refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Reviews (18) · Quotes shortened · As of: February 2026
Charcoal grill was difficult to assemble and key features didn't work.
“the tray does not go low enough for you to be able to add more charcoal.”
Garden furniture arrived broken and yellow, and returns were difficult.
“BROKEN GARDEN FURNITURE - IMPOSSIBLE TO RETURN.”
Company provided prompt, professional service and high-quality product.
“I received a replacement the following morning and an arrangement to uplift the original order.”
Patio set paint started chipping after four years and warranty denied.
“The paint has started chipping off all over product.”
Poor product quality and long delays for collection and refund.
“Terrible quality products; don't be fooled by the name, it's all Chinese crap off Temu.”
Parasol is unstable and buckles even in slight breeze, posing danger.
“The thing is useless, it twists and buckels in the slightest breeze”
Assembly was difficult, parts warped, and replacements were incorrect.
“Instructions were so much harder to decipher than they needed to be - took 4 hours to put together.”
Service was efficient and delivery was left with a neighbour.
“delivered to my neibour as I was out”
Wooden swing frame remains but replacement cushions cannot be supplied.
“they can't supply replacements.”
Damaged bench required collection, replacement unavailable and refund issued late.
“the damaged bench would need to be collected before they could organise a replacement.”
Ordered BBQ but item was out of stock and refunded after delay.
“the item isn't actually in stock, and to expect a refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Charles Bentley is a UK home and garden retailer selling a range of household items. The lineup includes garden furniture, bins and waste solutions, outdoor accessories, barbecues, and small kitchen appliances. Listings usually include dimensions and basic specs to support comparisons. The company sells through online retail channels and delivers both small items and larger flat-packed goods.