Customers often praise fast, personal support and quick replacement items. Many mention prompt delivery and competitive prices on compatible cartridges. A minority say promised replacements never arrived and some cartridges failed soon after fitting. A few buyers also report mixed courier messages around next‑day delivery.
Examples from available reviews (Nov 2013 – Feb 2026).
First-class customer service, fast delivery, and good communication.
“Excellent / first class customer service.”
They failed to send promised replacement cartridges after complaints.
“Do NOT use this company.”
Compatible cartridges stopped working after printing only three pages.
“Uncompatible cartridges message.”
Non-genuine cartridges were much cheaper and did the same job.
“Much cheaper than genuine ones and do the same job.”
Several reviewers name advisors (Chris, Simon, Rachel, Gemma) and say they sorted issues quickly, arranging replacements or credits. Many describe fast phone or email replies, with faults handled by the next day. A small group says replacement promises were not followed through.
Many customers point to lower prices for non‑genuine compatible cartridges than with manufacturers or big retailers. Several say the compatibles worked as expected and delivered clear savings. A few ratings reflect frustration driven by product failures rather than the price.
Reviewers often call the website and ordering process easy. Fast dispatch and next‑day delivery options help most orders run smoothly. Only a handful mention any usability issues.
Most comments describe acceptable print quality, or quick replacements when something arrived faulty. A smaller but noticeable set reports compatibility problems or cartridges stopping after only a few pages. Some also mention physical issues, including toner leaking and needing a replacement.
Many reviewers describe customer service replies as quick and professional. A minority mention conflicting courier updates about delivery timing, plus one concern about changing an address. Courier problems show up less often than positive contact with the company.
Most reviews combine quick, helpful support with competitive pricing on compatible cartridges. Numerous five‑star service stories sit alongside a smaller number of one‑star complaints about replacements and cartridge failures. Buyers focused on fast help and low cost tend to be happy, while those who hit the noted faults report stronger dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Reviews (15) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
George in customer service responded super quickly and resolved my issue.
“George who was extremely helpful & is a credit to the company.”
Lucy helped cancel and refund my incorrect order quickly.
“it was refunded within a couple of days.”
Rachel promptly resolved a recent issue after many years of good service.
“promptly resolved by Rachel.”
Sheree in customer services replaced a defective cartridge immediately.
“replaced immediately”
Gemma authorised a return and credit for my unused cartridges.
“return the unused cartridges to be credited to my account”
Simon phoned and guided me through problems helpfully.
“Great and helpful chap is Simon”
The website is easy to use and delivery is very prompt.
“The website is easy to navigate, delivery very prompt.”
Sheree patiently helped me install cartridges and arranged a replacement.
“She patiently talked me through the process”
Products are as described and usually cheaper than the shopping giant.
“Products are exactly as described and usually cheaper that the shopping giant!”
Simon provided a fast response and arranged a credit for wrong cartridges.
“Fast response and clear instructions from Simon Heath.”
They failed to send promised replacement cartridges after complaints.
“Do NOT use this company.”
EXCELLENT CUSTOMER SERVICE!!
On 7/5/16, I ordered a shipment from Cartridge's shop, however, it was missing two goods.
I was very pleased with Steve's professional and prompt reaction that the situation was handled to my satisfaction.
I was particularly thrilled to receive a phone call to ensure that I was satisfied with how the situation had been handled.
I'm very impressed and will continue to buy from this company.
I received the missing items and they were in perfect condition.
I'll place an order with this company for a profit.
Who doesn't appreciate a company that cares about its customers' satisfaction?
This is the place to be if you do.
Compatible cartridges stopped working after printing only three pages.
“Uncompatible cartridges message.”
They do not replace faulty cartridges despite promising to.
“They dont replace faulty cartridges.”
I informed Cartridge Shop about my wrong address within an hour.
“I informed Cartridge Shop within an hour of the original order.”
An advisor was professional and quickly resolved my ink problem.
“sorted it out in no time.”
Customer service promptly replaced a faulty cartridge at no cost.
“is replacing it at no cost to myself.”
Praises the company for good products and customer service.
“GOOD COMPANY TO DEAL WITH, EXCELLENT PRODUCTS, GOOD CUSTOMER SERVICE.”
Customer services promptly posted replacements with a postage-paid returns envelope.
“they sent out replacements before the unusable ones had been returned.”
An advisor offered a replacement and a pre paid returns label.
“offered me a replacement together with a pre paid label to return the wrong cartridges.”
They are professional, punctual, and solve problems efficiently.
“Always professional and delivery on time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cartridge Shop is a UK online retailer selling ink and toner cartridges for home and business printers. It offers manufacturer brands and compatible cartridges, plus recycled and bulk options. Shoppers can search by printer model, filter by brand, and check delivery choices, including next‑day dispatch where available. Support is available by phone and email, with returns and replacements handled by the customer service team.