Customers often praise fast, personal support and quick replacement items. Many mention prompt delivery and competitive prices on compatible cartridges. A minority say promised replacements never arrived and some cartridges failed soon after fitting. A few buyers also report mixed courier messages around next‑day delivery.
Examples from available reviews (Nov 2013 – Feb 2026).
First-class customer service, fast delivery, and good communication.
“Excellent / first class customer service.”
They failed to send promised replacement cartridges after complaints.
“Do NOT use this company.”
Compatible cartridges stopped working after printing only three pages.
“Uncompatible cartridges message.”
Non-genuine cartridges were much cheaper and did the same job.
“Much cheaper than genuine ones and do the same job.”
Several reviewers name advisors (Chris, Simon, Rachel, Gemma) and say they sorted issues quickly, arranging replacements or credits. Many describe fast phone or email replies, with faults handled by the next day. A small group says replacement promises were not followed through.
Many customers point to lower prices for non‑genuine compatible cartridges than with manufacturers or big retailers. Several say the compatibles worked as expected and delivered clear savings. A few ratings reflect frustration driven by product failures rather than the price.
Reviewers often call the website and ordering process easy. Fast dispatch and next‑day delivery options help most orders run smoothly. Only a handful mention any usability issues.
Most comments describe acceptable print quality, or quick replacements when something arrived faulty. A smaller but noticeable set reports compatibility problems or cartridges stopping after only a few pages. Some also mention physical issues, including toner leaking and needing a replacement.
Many reviewers describe customer service replies as quick and professional. A minority mention conflicting courier updates about delivery timing, plus one concern about changing an address. Courier problems show up less often than positive contact with the company.
Most reviews combine quick, helpful support with competitive pricing on compatible cartridges. Numerous five‑star service stories sit alongside a smaller number of one‑star complaints about replacements and cartridge failures. Buyers focused on fast help and low cost tend to be happy, while those who hit the noted faults report stronger dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Reviews (15) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery was prompt and goods arrived safely as usual.
“Prompt and safe delivery of the goods as usual.”
The reviewer praised the service and price.
“Great service. Great price.”
Product was good, delivery quick, and price was decent.
“Good product, quick delivery and decent price.”
Sam provided excellent, friendly and quick customer service.
“Huge thank you to Sam for excellent customer service”
Rachel arranged a replacement after a non-delivery and it arrived quickly.
“Rachel arranged for a replacement”
Service was very quick and easy, with helpful assistance from Simon Heath.
“Very quick and easy service to use.”
Rachel responded extremely quickly and professionally and issues were resolved.
“Rachel responded extremely quickly and professionally.”
Ordering was very easy and prices were good.
“Very easy to order and the prices are good.”
They provided the required product at a competitive price with next-day delivery.
“delivered the following day without a special delivery cost.”
Gemma efficiently corrected a fulfilment error and delivered correct cartridges.
“I received the correct cartridges the following day.”
Non-genuine cartridges were much cheaper and did the same job.
“Much cheaper than genuine ones and do the same job.”
Service was good and delivery was quick.
“Good service. Quick delivery.”
They accepted fault and delivered the missing item the next day.
“delivered missing item next day.”
The product was satisfactory and reasonably priced.
“the product was satisafctory and reasoably priced.”
Promised next-day delivery but courier text indicated 48 hours.
“Disappointed you were offering next day delivery when I get a text from the delivery company to say 48 hours.”
Service was very efficient and met expectations.
“Very efficient service it does what it says on the tin”
Ordering was easy, delivery within two days, toner was great.
“Delivered within 2 days.”
Sarah replaced a faulty cartridge and the replacement arrived next day.
“offered to replace it and I received it the next day”
Chris promptly resolved a delivery issue caused by the courier driver.
“i was dealt with promptly,and succesfully by Chris, who resolved the matter”
Hannah quickly sent a replacement after a toner leaked following purchase.
“quickly sorted the problem by sending a replacement for me.”
Chris promptly answered and provided evidence proving delivery.
“Cannot wish for better service.”
Easy to contact and Chris was particularly helpful when needed.
“Chris was particularly helpful.”
Phil arranged alternative deliveries after courier failures, resolving the order.
“Phil then arranged for a third attempt via a different courier”
Customer service provided prompt responses and helpful resolutions.
“Prompt responses and helpful resolutions”
The product was good, delivery quick, and customer service helpful.
“Good product Quick delivery Good customer service”
Chris provided a quick response to my query.
“Quick response to my query.”
Simon Heath solved my customer service problem efficiently and promptly.
“Good customer service problem solved efficiently and promptly by Simon Heath”
Simon Heath responded very quickly and enabled my purchase.
“super fast response”
Simon in customer service was extremely helpful with my query.
“Simon Heath in customer service was extremely helpful”
First-class customer service, fast delivery, and good communication.
“Excellent / first class customer service.”
Cartridgeshop provided a prompt replacement after I reported a faulty toner.
“Cartridgeshop just said they would send me a replacement.”
Staff found my order and quickly arranged the return.
“It caught fire.”
Customer service promptly resolved a non-delivery and parcel arrived.
“Chris was really helpful and resolved the issue.”
Neil in customer service dealt with the cartridge problem efficiently.
“dealt with my issue efficiently and quickly.”
Chris arranged a replacement after delivery failed to arrive.
“Chris was very helpful in arranging a replacement item”
Gemma provided a prompt and helpful response resolving my problem.
“very prompt and helpful informative response from Gemma.”
They supplied a replacement cartridge at a reasonable price with excellent delivery.
“reasonable price and with excellent delivery”
They quickly fixed a mis-order with helpful assistance from Lucy.
“Lucy very helpful.”
Cartridges are good value and faulty ones were replaced within two days.
“great value compared to the manufacturer's offerings”
Andrew promptly helped then replaced unrecognised cartridges within days.
“would be replaced immediately”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cartridge Shop is a UK online retailer selling ink and toner cartridges for home and business printers. It offers manufacturer brands and compatible cartridges, plus recycled and bulk options. Shoppers can search by printer model, filter by brand, and check delivery choices, including next‑day dispatch where available. Support is available by phone and email, with returns and replacements handled by the customer service team.