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We Collect & Analyse Reviews

Cartridge Shop
Experiences & Reviews

Cartridge Shop is an online retailer specialising in printer consumables such as ink and toner cartridges, compatible alternatives and related supplies. It serves consumers and small businesses seeking replacement cartridges for a range of printer models, including legacy machines. Typical offerings include single cartridges, multi-packs and returns/recycling options. Information about payment, delivery and returns is usually available on the retailer’s website.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 100%
Latest Review 13d
Overall Rating
5.0

Our Analysis

🎯

Service quality

Reviews consistently highlight rapid, person‑to‑person customer service: named agents resolved order and delivery problems and organised replacements quickly.

Share
24%
Strong
💰

Value for money

A few reviewers note competitive pricing and good value versus manufacturers; the sample is small so conclusions are tentative.

Share
3%
Mixed
⚡

User experience

Customers report an easy website, fast checkout and straightforward returns/credits; several reviews describe quick refunds and simple exchanges.

Share
14%
Strong
🔧

Product quality

Multiple reviews describe cartridges that failed to be recognised or were defective; these were usually replaced but product faults recur.

Share
12%
Weak
📞

Communication

Most reviewers mention prompt, clear contact by phone or email and named staff; follow‑ups and proactive calls are frequently noted.

Share
22%
Strong
⭐

Overall experience

Overall reviewers are satisfied and willing to repurchase, citing resolved problems, reliable deliveries and helpful staff across interactions.

Share
24%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Mr Michael Rafferty
trustpilot.com Sep 30, 2025

Replacement item.

Had problems with a toner cartridge that I had purchased a while ago. After explaining the problem, and supplying some photographic evidence. Cartridg...

W
William Lawrence-Archer
trustpilot.com Sep 30, 2025

All too easy!

The cartridge I ordered was no longer required as the printer decided to go out in a blaze of glory, literally. It caught fire. Could not find any rec...

A
Aubrey Doran
trustpilot.com Sep 30, 2025

Delivery Issue Resolved Promptly

Having used Cartridge Shop for many years unfortunately my order failed to arrive by the appointed courier. I contacted the Customer Service Team and...

J
Jenny Davis
trustpilot.com Sep 30, 2025

Excellent Service

Excellent Service There was a problem with the cartridge I received. Contacted company,...

B
Beth
trustpilot.com Sep 30, 2025

After an issue with not receiving the…

After an issue with not receiving the delivery Chris was very helpful in ar...

J
John Clark
trustpilot.com Sep 30, 2025

After my problem was mentioned to your…

After my problem was mentioned to your help department I received a very prompt and helpf...

J
John M
trustpilot.com Sep 30, 2025

Cartridge for my old HP 937 C Inkjet

My old HP 937C inkjet printer is still in working condition and I have just purchased a replacement cartr...

c
customer
trustpilot.com Sep 30, 2025

Sorted out an mis-order speedily and…

Sorted out an mis-order speedily an...

m
mike rayner
trustpilot.com Sep 30, 2025

Good Value - Great Service

I use Cartridgeshop because their cartridges are great value compared to the manufacturer's offerings and work well with all printers I ha...

R
Robin Knipe
trustpilot.com Sep 30, 2025

Excellent customer service

I have always had good experiences with Cartridgeshop but recently I had a problem with two ink cartridges I'd bought from them which my printer refus...

S
Stephanie
trustpilot.com Sep 30, 2025

Wonderful Customer Service

I had to contact customer service due to a problem I had with an own brand product. Firstly I did not expect the super quick response & the very posit...

C
Christine-ann Richards
trustpilot.com Sep 30, 2025

I have over the years bought cartridges…

I have over the years bought cartridges for my Printer from the cartridgeshop.co.uk but made an error in my last order. Needed to cancel and order the...

M
MICHAEL SMITH
trustpilot.com Sep 30, 2025

Excellent service for many years.

Excellent service for many years. Had an issue recent...

J
John B
trustpilot.com Sep 30, 2025

Great service …

We’ve regularly bought Canon compatible cartridges from cartridge shop for years. Fast and reliable service. Recently ha...

T
Tim Bolton
trustpilot.com Sep 30, 2025

Always First Class Customer Service

I've been purchasing my compatible cartridges from Cartridge Shop for many years and the service is always great. My Canon PIXMA printer has just expi...

M
Mr Alexander Thompson
trustpilot.com Sep 30, 2025

Great and helpful chap is Simon

Great and helpful chap is Simon -...

M
Miss Sheena Cosena
trustpilot.com Sep 30, 2025

I have being using the cartridge shop…

I have being using the cartridge shop for many years . The website is easy to navigate, delivery very prompt. The system knows the type of c...

M
MRNINIANMACDONALD
trustpilot.com Sep 30, 2025

1st class customer service.

I had ordered two cartridges for my HP printer. On receipt, I installed one of them, and was dismayed when my printer regarded it as non-compatible. I...

F
Freedom Holidays
trustpilot.com Sep 30, 2025

Always friendly, helpful and excellent service. I have been using The Cartridgeshop for…

I have been using The Cartridgeshop for a few years now. They are always so responsive with any...

R
Rosemary Siebert
trustpilot.com Sep 30, 2025

Fast response and clear instructions…

Fast response and clear instructions from Simon Heath. Not sure how I managed to order the wron...

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Conclusion

Across the supplied reviews Cartridge Shop is repeatedly praised for responsive, named customer‑service agents who resolve delivery and product issues. Several customers report defective or non‑recognised cartridges, but say replacements are issued quickly. A small group of reviewers mention good value and availability for older printer models. The website and returns/credit process are described as straightforward and efficient. Prospective buyers should expect strong after‑sales support but be aware that some compatible cartridges may occasionally require replacement.