Most reviewers report positive experiences with Cartridge People, particularly praising helpful customer service, fast responses and successful replacements when cartridges fail. Many shoppers also highlight clear website product information and competitive pricing for own‑brand inks. However, there are isolated reports of faulty cartridges and a customer dispute over refunds and required tests; prospective buyers should review the returns and guarantee policy. If you have a non‑standard printer or need technical help, contact customer support for compatibility advice and documented replacement/refund procedures.
Examples from available reviews (Nov 2022 – Feb 2026).
User found the website easy to use and products affordable.
“What really impressed me though was the free UK delivery!”
Friendly representative arranged next-day replacement for a faulty cartridge.
“She made several useful suggestions and did not hesitate to send a replacement.”
Two replacement cartridges were also faulty and no refund was received.
“the two latest replacement cartridges are also faulty”
Their inks have consistently worked reliably and produced excellent prints.
“The ink cartridges supplied have always performed flawlessly in my printer.”
Most reviewers report prompt, helpful customer service that resolves delivery and replacement problems, often citing named staff who assisted.
Several customers mention competitive pricing and reasonable cost for own‑brand inks, sometimes noting free UK delivery as a benefit.
Reviewers commonly describe an easy website and clear product descriptions; support staff often guide less technical customers through ordering.
Most comments report reliable cartridges and good print results, though a minority describe faulty units that required replacement or further action.
Customers frequently praise quick, personal responses by phone and email, and note efficient follow‑up when issues arise.
Overall impressions are largely positive with reliable delivery and supportive service; one detailed negative case cites unresolved faulty cartridges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer really appreciated the excellent service and prompt delivery.
“#really appreciate the excellnt serice and prompt deivery. Thank you.”
Agent helped with a printer fault, advising quickly and clearly.
“She is very efficient and personable on the telephone and advised me very quickly and clearly”
Good reliable service continued despite changing printers.
“Good reliable service as usual even though printer changed still no issues.”
Web chat agent Sheree helped professionally and patiently.
“Sheree on the web chat helped me with an issue, very professional and patient. Great service”
Defective cartridge replaced after helpful live chat support.
“One of the cartridges I received was defective and I used the live chat line and their representative Sheree was extremely helpful and is send a replacement cartridge.”
Company sends timely reminders, good deals, and compatible ink.
“They always seem to remind me just in time to get the next batch of inks. They always offer their best deals, and the ink is completely compatible.”
Sam phoned and sent a photo to help trace a missing delivery.
“I couldn’t trace delivery of my ink cartridge and raised it as a query. Sam phoned me up and talked me through it, sending me a photo of the package being taken delivery of.”
Reviewer thanked staff for their patience with an 'ancient and hard of hearing' customer.
“Thank you for your patience with this ancient and hard of hearing customer! Arthur”
Service was excellent, friendly and efficient.
“Excellent service, very friendly and efficient.”
Quick efficient service, good value, and recycling postal bag provided.
“Quick efficient service. Good value and great that they send a postal bag for recycling 👍”
Sam arranged next-day redelivery and refunded the first courier charge.
“I spoke to Sam today over a courier problem on delivery and he was really helpful. He arranged for a redelivery next day and removed the courier charge on the first delivery attempt.”
Helpful online chat support resolved my issue quickly and efficiently.
“Melanie helped quickly and efficiently on the online chat”
Missing item was apologised for and promised to be resent.
“Marianne from customer services appologied for the missing item and said it would be sent out.”
Long-term customer praises prompt delivery and helpful staff.
“Always excellent prompt delivery.”
Original-brand product arrived quickly and represented reasonable value.
“Good original brand product delivered speedily at a reasonable price.”
Customer service agent guided me through everything and resolved issue.
“Sorted my issue with minimum of fuss.”
Consistently excellent service with timely delivery and satisfactory product.
“delivered on time and with the least amount of fuss.”
Smooth ordering, fast delivery, and environmentally friendly returns; excellent service.
“Easy ordering, quick respeonse, fast delivery, great product, excellent service.”
Website made parts easy to find and delivery was prompt.
“Easy to find the parts I need”
Helpful customer service and prompt order arrival for new printer.
“Customer services very helpful.”
Quick service and a call offering four compatibles for two original cartridges.
“Company even called to offer me 4x compatible cartridges for the price of 2x original.”
Staff are patient and helpful when giving product advice.
“Always happy to help very patient, with customers, give advise with products.”
Leaked cartridge was replaced promptly after sending photos within three days.
“As soon as they received the pics I was sent an apology and the replacement cartridge”
Order placed at 3pm was delivered the next morning.
“Ordered at 3pm and cartridges arrived next day at 10.30!! Absolutely brilliant!!”
Staff arranged a free replacement after an address error caused misdelivery.
“Chris went above and beyond to help and arranged a full replacement set of cartridges free of charge while I try to resolve the original delivery.”
Staff member linbsay provided professional, polite and very helpful service.
“Very professional polite and extremely helpful”
Customer received brilliant service and fast delivery.
“brilliant customer service- fast delivery - thanking you gxxx”
Staff resolved a delivery problem efficiently and praised products and pricing.
“Exemplary service from Simon Heath who very quickly and efficiently resolved my problem with an Evri delivery.”
Reviewer states they received excellent service and thanks.
“Excellent service many thanks.”
Sam proactively investigated a missing delivery and worked to resolve it.
“He was proactive and so helpful trying to locate and resolve the issue speedily.”
Updated compatible cartridges now work after initial teething problems, helped by Phil.
“these should now work, saving me loads of money.”
Clear website and helpful phone support resolved a missing parcel issue.
“Clear and easy to use website with lots of options including genuine cartridges - which, for Brother laser printers are not that easy to source.”
Staff member Si Bennett provided friendly, helpful service.
“Friendly helpful service from Si Bennett. Thank you.”
Company promptly resolved an issue after years of satisfactory use.
“Excellent customer service”
Easy ordering, timely cartridges and prompt help with an invoice issue.
“The ordering process is easy, your previous orders are easy to find, the ink cartridges arrive in good time and work really well.”
Own-brand cartridges initially had issues but customer service resolved them quickly.
“I have had a couple of problems getting the own brand cartridges to work but when I have emailed I received a very prompt response and managed to sort out the issue very quickly.”
Caroline provided great help and sorted the printer problem.
“Very helpful, great service Caroline was a star and helped sort out my problem with my printer.”
Competitive price and quick delivery; missing invoice resolved promptly.
“The price was very competitive and the delivery was quick.”
Staff went above and beyond; reviewer buys due to good price and quality.
“Caroline and Sheree really went above and beyond when helping me!”
Helpful staff patiently assisted with online ordering for an elderly customer.
“He was so patient and explained what I needed to do clearly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cartridge People is a UK-based online retailer specialising in replacement ink and toner cartridges for home and business printers. The company sells both compatible third‑party and original manufacturer cartridges, offers product lookup by printer model on its website, and provides UK delivery and customer support by phone and email. Consumers searching reviews typically look for reliability, compatibility guidance and how the company handles faulty items and returns.