Customers often point to fast delivery and helpful support. Reviews mention staff arranging replacements, refunds, or redelivery when problems come up. Most product feedback says both original and compatible cartridges work reliably. A smaller set reports repeat faults with compatible cartridges that then needed further follow-up.
Examples from available reviews (Nov 2022 – Mar 2026).
Order placed at 3pm was delivered the next morning.
“Ordered at 3pm and cartridges arrived next day at 10.30!! Absolutely brilliant!!”
Their inks have consistently worked reliably and produced excellent prints.
“The ink cartridges supplied have always performed flawlessly in my printer.”
Two replacement cartridges were also faulty and no refund was received.
“the two latest replacement cartridges are also faulty”
Defective cartridge replaced after helpful live chat support.
“One of the cartridges I received was defective and I used the live chat line and their representative Sheree was extremely helpful and is send a replacement cartridge.”
Reviews regularly highlight customer support for quick, practical fixes. Staff are described as taking the lead by arranging next-day redelivery, tracking couriers, and sending replacements. Reviewers often name specific employees and mention contacting the team through more than one channel.
Many reviews praise pricing and promotional deals. Several mention competitive prices and bundle offers. A minority say value drops when faulty compatible cartridges lead to refunds or exchanges.
Multiple reviews describe the website and ordering process as simple and easy to navigate. Customers mention hassle-free reordering and clear product listings. A few also note support providing step-by-step help with online tasks.
Feedback on consumable quality falls into two groups. Many reviewers say cartridges work reliably and produce good prints. A smaller group reports faulty compatible cartridges and repeat failures that required replacements or refunds.
Phone and live chat responses are often described as fast, clear, and patient. Several reviews say staff explain technical points well and adapt for elderly or hard-of-hearing customers. Named agents are credited with giving effective guidance.
Overall feedback leans positive on fulfilment and support. Strong service reviews sit alongside a smaller number of low-rated product failures that affect some customers’ view of reliability and value.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer really appreciated the excellent service and prompt delivery.
“#really appreciate the excellnt serice and prompt deivery. Thank you.”
Agent helped with a printer fault, advising quickly and clearly.
“She is very efficient and personable on the telephone and advised me very quickly and clearly”
Good reliable service continued despite changing printers.
“Good reliable service as usual even though printer changed still no issues.”
Web chat agent Sheree helped professionally and patiently.
“Sheree on the web chat helped me with an issue, very professional and patient. Great service”
Defective cartridge replaced after helpful live chat support.
“One of the cartridges I received was defective and I used the live chat line and their representative Sheree was extremely helpful and is send a replacement cartridge.”
Company sends timely reminders, good deals, and compatible ink.
“They always seem to remind me just in time to get the next batch of inks. They always offer their best deals, and the ink is completely compatible.”
Sam phoned and sent a photo to help trace a missing delivery.
“I couldn’t trace delivery of my ink cartridge and raised it as a query. Sam phoned me up and talked me through it, sending me a photo of the package being taken delivery of.”
Reviewer thanked staff for their patience with an 'ancient and hard of hearing' customer.
“Thank you for your patience with this ancient and hard of hearing customer! Arthur”
Service was excellent, friendly and efficient.
“Excellent service, very friendly and efficient.”
Quick efficient service, good value, and recycling postal bag provided.
“Quick efficient service. Good value and great that they send a postal bag for recycling 👍”
Sam arranged next-day redelivery and refunded the first courier charge.
“I spoke to Sam today over a courier problem on delivery and he was really helpful. He arranged for a redelivery next day and removed the courier charge on the first delivery attempt.”
Helpful online chat support resolved my issue quickly and efficiently.
“Melanie helped quickly and efficiently on the online chat”
Missing item was apologised for and promised to be resent.
“Marianne from customer services appologied for the missing item and said it would be sent out.”
Long-term customer praises prompt delivery and helpful staff.
“Always excellent prompt delivery.”
Original-brand product arrived quickly and represented reasonable value.
“Good original brand product delivered speedily at a reasonable price.”
Customer service agent guided me through everything and resolved issue.
“Sorted my issue with minimum of fuss.”
Consistently excellent service with timely delivery and satisfactory product.
“delivered on time and with the least amount of fuss.”
Smooth ordering, fast delivery, and environmentally friendly returns; excellent service.
“Easy ordering, quick respeonse, fast delivery, great product, excellent service.”
Website made parts easy to find and delivery was prompt.
“Easy to find the parts I need”
Helpful customer service and prompt order arrival for new printer.
“Customer services very helpful.”
Quick service and a call offering four compatibles for two original cartridges.
“Company even called to offer me 4x compatible cartridges for the price of 2x original.”
Staff are patient and helpful when giving product advice.
“Always happy to help very patient, with customers, give advise with products.”
Leaked cartridge was replaced promptly after sending photos within three days.
“As soon as they received the pics I was sent an apology and the replacement cartridge”
Order placed at 3pm was delivered the next morning.
“Ordered at 3pm and cartridges arrived next day at 10.30!! Absolutely brilliant!!”
Staff arranged a free replacement after an address error caused misdelivery.
“Chris went above and beyond to help and arranged a full replacement set of cartridges free of charge while I try to resolve the original delivery.”
Staff member linbsay provided professional, polite and very helpful service.
“Very professional polite and extremely helpful”
Customer received brilliant service and fast delivery.
“brilliant customer service- fast delivery - thanking you gxxx”
Staff resolved a delivery problem efficiently and praised products and pricing.
“Exemplary service from Simon Heath who very quickly and efficiently resolved my problem with an Evri delivery.”
Reviewer states they received excellent service and thanks.
“Excellent service many thanks.”
Sam proactively investigated a missing delivery and worked to resolve it.
“He was proactive and so helpful trying to locate and resolve the issue speedily.”
Updated compatible cartridges now work after initial teething problems, helped by Phil.
“these should now work, saving me loads of money.”
Clear website and helpful phone support resolved a missing parcel issue.
“Clear and easy to use website with lots of options including genuine cartridges - which, for Brother laser printers are not that easy to source.”
Staff member Si Bennett provided friendly, helpful service.
“Friendly helpful service from Si Bennett. Thank you.”
Company promptly resolved an issue after years of satisfactory use.
“Excellent customer service”
Easy ordering, timely cartridges and prompt help with an invoice issue.
“The ordering process is easy, your previous orders are easy to find, the ink cartridges arrive in good time and work really well.”
Own-brand cartridges initially had issues but customer service resolved them quickly.
“I have had a couple of problems getting the own brand cartridges to work but when I have emailed I received a very prompt response and managed to sort out the issue very quickly.”
Caroline provided great help and sorted the printer problem.
“Very helpful, great service Caroline was a star and helped sort out my problem with my printer.”
Competitive price and quick delivery; missing invoice resolved promptly.
“The price was very competitive and the delivery was quick.”
Staff went above and beyond; reviewer buys due to good price and quality.
“Caroline and Sheree really went above and beyond when helping me!”
Helpful staff patiently assisted with online ordering for an elderly customer.
“He was so patient and explained what I needed to do clearly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cartridge People is a UK online retailer selling printer ink and toner cartridges. It offers original manufacturer cartridges as well as compatible and remanufactured options for major brands including HP, Canon, Epson, and Brother. The range also covers toner, paper, and labelling supplies. Customers order through the website, with support available by phone and online chat.