Reviews Analysed
21
We Collect & Analyse Reviews
Cartridge People
Experiences & Reviews
Cartridge People is a UK-based online retailer specialising in replacement ink and toner cartridges for home and business printers. The company sells both compatible third‑party and original manufacturer cartridges, offers product lookup by printer model on its website, and provides UK delivery and customer support by phone and email. Consumers searching reviews typically look for reliability, compatibility guidance and how the company handles faulty items and returns.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers report prompt, helpful customer service that resolves delivery and replacement problems, often citing named staff who assisted.
Share
Strong
26%
💰
Value for money
Several customers mention competitive pricing and reasonable cost for own‑brand inks, sometimes noting free UK delivery as a benefit.
Share
Strong
6%
⚡
User experience
Reviewers commonly describe an easy website and clear product descriptions; support staff often guide less technical customers through ordering.
Share
Strong
6%
🔧
Product quality
Most comments report reliable cartridges and good print results, though a minority describe faulty units that required replacement or further action.
Share
Strong
15%
📞
Communication
Customers frequently praise quick, personal responses by phone and email, and note efficient follow‑up when issues arise.
Share
Strong
21%
⭐
Overall experience
Overall impressions are largely positive with reliable delivery and supportive service; one detailed negative case cites unresolved faulty cartridges.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
A Positive Review of Purchasing Ink Cartridges from Cartridge People
"As a content and not very smart customer, I recently purchased ink cartridges from Cartridge People for my HP printer. Not being tech-savvy or experienced with printing supplies, I was initially intimidated by the variety of products they offered on their website. However, through their user-friendly interface and helpful product descriptions, I was able to quickly find the specific cartridge that worked for my printer model. One thing that stood out to me about Cartridge People was how affordable their prices were compared to other retailers. Despite offering cheaper options than competitors, the quality of the product still met my expectations and worked perfectly in my printer without any issues. What really impressed me though was the free UK delivery! This made getting these necessary items so much easier since I live far from stores that carry this specific type of ink cartridge. Overall, Cartridge People provided an exceptional experience as a customer with varying needs. Whether you're tech-savvy or not-so-smart like myself when it comes to printing technology - anyone can easily navigate through their website and purchase high-quality ink cartridges at unbeatable prices. Plus with free UK Delivery & 100% satisfaction guarantee included- you really cannot go wrong!"
Lucile
Collected.reviews
Nov 03, 2022
Featured for: Website UX and price praise
First Class
"My call was answered promptly. Rachel was friendly and showed genuine concern for my problem. She made several useful suggestions and did not hes..."
Glyn
Trustpilot
Sep 30, 2025
Featured for: Prompt replacement and friendly support
The response from the Cartridge People was not accurate.
"Wrote a review on my latest experience on using Cartridge People cartridges for my printer and the response from CP on Trustpilot was that they could..."
Jessy
Trustpilot
Sep 30, 2025
Featured for: Detailed faulty-product and refund dispute
I have been a customer of Cartridge…
"I have been a customer of Cartridge People for several years, consistently choosing their own brand of ink for my Canon imagePROGRAF PRO-1000 printer...."
Francis Cotton
Trustpilot
Sep 30, 2025
Featured for: Long-term customer praising product reliability
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Annabel Murrell
trustpilot.com
Sep 30, 2025
I would like to thank James for all his…
I would like to thank James for all his help when I was trying to order some ink. I never get it right when ordering on line. He was...
G
Glyn
trustpilot.com
Sep 30, 2025
First Class
My call was answered promptly. Rachel was friendly and showed genuine concern for my problem. She made several useful suggestions and did not hes...
L
Lesley H
trustpilot.com
Sep 30, 2025
Great customer service
The item we ordered didn't arrived initially, but we contacted Customer Service...
C
Caroline Smith
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service from Lucy and Marianne. They quickly dealt with a lost parcel issue and sent out a replacements. Very quick r...
J
Jessy
trustpilot.com
Sep 30, 2025
The response from the Cartridge People was not accurate.
Wrote a review on my latest experience on using Cartridge People cartridges for my printer and the response from CP on Trustpilot was that they could...
a
anthony pitts,
trustpilot.com
Sep 30, 2025
First Class Service, and then some.
Very easy to find the products I needed on the website, and place my order, which was very close to the cut off time. When I received my confirmation...
M
Matt Wellard
trustpilot.com
Sep 30, 2025
Quick to fix delivery issues
I recently placed an order and completely messed up the delivery address. One quick ticket later, they’d arranged to get it back from the courier and...
I
Ian Wilson
trustpilot.com
Sep 30, 2025
Competitive pricing and fast delivery
Competitive pricing and fast delivery. Tried a compatible ink cartridge but didn’t work. The c...
J
John Shelton
trustpilot.com
Sep 30, 2025
Faulty Cartridge
I had a problem with one of the cartridges in a recent order. I phoned customer services and talked to Alison who dealt with the situation sw...
M
Michael Hibbird
trustpilot.com
Sep 30, 2025
When things don't work
When things don't work, and the reason is difficult to fathom, Cartridge People kindly...
M
Mary Harris
trustpilot.com
Sep 30, 2025
I have been a very satisfied customer…
I have been a very satisfied customer for many years. Uncork received cartridges that were not compatible with my new printer( my error as I didn’t le...
F
Francis Cotton
trustpilot.com
Sep 30, 2025
I have been a customer of Cartridge…
I have been a customer of Cartridge People for several years, consistently choosing their own brand of ink for my Canon imagePROGRAF PRO-1000 printer....
L
Lesley Taylor
trustpilot.com
Sep 30, 2025
Excellent service and products.
Excellent service and products. Enquiry dealt with efficiently...
B
BRT
trustpilot.com
Sep 30, 2025
Great service from George in Technical Support
Prompt knowledgeable reply to my enqu...
J
John Ellis
trustpilot.com
Sep 30, 2025
MR J.E.W ELLIS (SECRETARY)
MR J.E.W ELLIS (SECRETARY) 50 LESNEY PARK ROAD 13 HARDWICK COURT ERITH KENT DA8 3DL 07543791235 HARDWICK COURT RESIDENTS ASSOCIATION 23 SEPTEMBER 2025...
P
Petra Marson
trustpilot.com
Sep 30, 2025
Excellent Customer Service
Excellent Customer Service. Vicky and Gemma replied immediately, had already all needed Information and the solution at hand and were very customer or...
J
John Kane
trustpilot.com
Sep 30, 2025
Customer assistance was able to assist…
Customer assistance was able to assist me and with his knowledgeable instructions guide...
P
Paul Coe
trustpilot.com
Sep 30, 2025
on time
The new toner and paper turned on time, in...
D
David Thomas
trustpilot.com
Sep 30, 2025
Very helpful.
Very helpful staff. Had difficulty getting going with using the p touch edito...
G
GEOFF
trustpilot.com
Sep 30, 2025
Very good all went well.
...
Conclusion
Most reviewers report positive experiences with Cartridge People, particularly praising helpful customer service, fast responses and successful replacements when cartridges fail. Many shoppers also highlight clear website product information and competitive pricing for own‑brand inks. However, there are isolated reports of faulty cartridges and a customer dispute over refunds and required tests; prospective buyers should review the returns and guarantee policy. If you have a non‑standard printer or need technical help, contact customer support for compatibility advice and documented replacement/refund procedures.