Customers often point to fast delivery and helpful support. Reviews mention staff arranging replacements, refunds, or redelivery when problems come up. Most product feedback says both original and compatible cartridges work reliably. A smaller set reports repeat faults with compatible cartridges that then needed further follow-up.
Examples from available reviews (Nov 2022 – Mar 2026).
Order placed at 3pm was delivered the next morning.
“Ordered at 3pm and cartridges arrived next day at 10.30!! Absolutely brilliant!!”
Their inks have consistently worked reliably and produced excellent prints.
“The ink cartridges supplied have always performed flawlessly in my printer.”
Two replacement cartridges were also faulty and no refund was received.
“the two latest replacement cartridges are also faulty”
Defective cartridge replaced after helpful live chat support.
“One of the cartridges I received was defective and I used the live chat line and their representative Sheree was extremely helpful and is send a replacement cartridge.”
Reviews regularly highlight customer support for quick, practical fixes. Staff are described as taking the lead by arranging next-day redelivery, tracking couriers, and sending replacements. Reviewers often name specific employees and mention contacting the team through more than one channel.
Many reviews praise pricing and promotional deals. Several mention competitive prices and bundle offers. A minority say value drops when faulty compatible cartridges lead to refunds or exchanges.
Multiple reviews describe the website and ordering process as simple and easy to navigate. Customers mention hassle-free reordering and clear product listings. A few also note support providing step-by-step help with online tasks.
Feedback on consumable quality falls into two groups. Many reviewers say cartridges work reliably and produce good prints. A smaller group reports faulty compatible cartridges and repeat failures that required replacements or refunds.
Phone and live chat responses are often described as fast, clear, and patient. Several reviews say staff explain technical points well and adapt for elderly or hard-of-hearing customers. Named agents are credited with giving effective guidance.
Overall feedback leans positive on fulfilment and support. Strong service reviews sit alongside a smaller number of low-rated product failures that affect some customers’ view of reliability and value.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Friendly representative arranged next-day replacement for a faulty cartridge.
“She made several useful suggestions and did not hesitate to send a replacement.”
Customer service quickly resolved an initial delivery failure.
“Vicky and Lucy responded quickly and sorted this for us very efficiently.”
Customer service promptly replaced a lost parcel and replied quickly by email.
“Excellent customer service from Lucy and Marianne.”
Two replacement cartridges were also faulty and no refund was received.
“the two latest replacement cartridges are also faulty”
Staff corrected an address error and ensured on-time dispatch.
“He assisted me with the final correction and made sure my goods were dispatched in time.”
Company retrieved shipment from courier and redirected to correct address.
“they’d arranged to get it back from the courier and delivery to the corrected address.”
A compatible cartridge failed and was replaced with an original free of charge.
“replaced it with an original manufacturer’s one at no extra cost.”
Customer service swiftly arranged a replacement for a faulty cartridge.
“She has arranged for the cartridge to be replaced.”
Company kindly sent replacement inks and restored printer functionality.
“Cartridge People kindly sent a replacement set of inks for my Epson.”
Helpful staff arranged a refund and exchange for incompatible cartridges.
“I spoke to Neil who was extremely helpful and I am able to get a refund and exchange.”
Their inks have consistently worked reliably and produced excellent prints.
“The ink cartridges supplied have always performed flawlessly in my printer.”
Enquiry handled efficiently and products met expectations.
“Enquiry dealt with efficiently and resolution equally sorted without any problem by Wiktoria.”
Received a prompt, knowledgeable reply about printers and cartridges.
“Prompt knowledgeable reply to my enquiry about printers and ink cartridges.”
Long-term customer praises product quality, value and excellent support.
“I have always been delighted by the quality and good value for money and prompt delivery.”
Staff promptly provided a customer-oriented solution and gained a new client.
“Vicky and Gemma replied immediately”
Support advised that the HP printer will only accept original cartridges.
“my HP printer will only use original replacement cartridges.”
Toner and paper delivered in under two days as promised.
“The new toner and paper turned on time, in just under two days, fabulous, well done 👍🏻”
Staff member helped with using label editor and provided guidance.
“George was vey helpful in pointing me in the right direction”
Overall, the experience was very good and all went well.
“Very good all went well.”
As a content and not very smart customer, I recently purchased ink cartridges from Cartridge People for my HP printer. Not being tech-savvy or experienced with printing supplies, I was initially intimidated by the variety of products they offered on their website. However, through their user-friendly interface and helpful product descriptions, I was able to quickly find the specific cartridge that worked for my printer model.
One thing that stood out to me about Cartridge People was how affordable their prices were compared to other retailers. Despite offering cheaper options than competitors, the quality of the product still met my expectations and worked perfectly in my printer without any issues.
What really impressed me though was the free UK delivery! This made getting these necessary items so much easier since I live far from stores that carry this specific type of ink cartridge.
Overall, Cartridge People provided an exceptional experience as a customer with varying needs. Whether you're tech-savvy or not-so-smart like myself when it comes to printing technology - anyone can easily navigate through their website and purchase high-quality ink cartridges at unbeatable prices. Plus with free UK Delivery & 100% satisfaction guarantee included- you really cannot go wrong!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cartridge People is a UK online retailer selling printer ink and toner cartridges. It offers original manufacturer cartridges as well as compatible and remanufactured options for major brands including HP, Canon, Epson, and Brother. The range also covers toner, paper, and labelling supplies. Customers order through the website, with support available by phone and online chat.