Most reviewers report positive experiences with Cartridge People, particularly praising helpful customer service, fast responses and successful replacements when cartridges fail. Many shoppers also highlight clear website product information and competitive pricing for own‑brand inks. However, there are isolated reports of faulty cartridges and a customer dispute over refunds and required tests; prospective buyers should review the returns and guarantee policy. If you have a non‑standard printer or need technical help, contact customer support for compatibility advice and documented replacement/refund procedures.
Examples from available reviews (Nov 2022 – Feb 2026).
User found the website easy to use and products affordable.
“What really impressed me though was the free UK delivery!”
Friendly representative arranged next-day replacement for a faulty cartridge.
“She made several useful suggestions and did not hesitate to send a replacement.”
Two replacement cartridges were also faulty and no refund was received.
“the two latest replacement cartridges are also faulty”
Their inks have consistently worked reliably and produced excellent prints.
“The ink cartridges supplied have always performed flawlessly in my printer.”
Most reviewers report prompt, helpful customer service that resolves delivery and replacement problems, often citing named staff who assisted.
Several customers mention competitive pricing and reasonable cost for own‑brand inks, sometimes noting free UK delivery as a benefit.
Reviewers commonly describe an easy website and clear product descriptions; support staff often guide less technical customers through ordering.
Most comments report reliable cartridges and good print results, though a minority describe faulty units that required replacement or further action.
Customers frequently praise quick, personal responses by phone and email, and note efficient follow‑up when issues arise.
Overall impressions are largely positive with reliable delivery and supportive service; one detailed negative case cites unresolved faulty cartridges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Friendly representative arranged next-day replacement for a faulty cartridge.
“She made several useful suggestions and did not hesitate to send a replacement.”
Customer service quickly resolved an initial delivery failure.
“Vicky and Lucy responded quickly and sorted this for us very efficiently.”
Customer service promptly replaced a lost parcel and replied quickly by email.
“Excellent customer service from Lucy and Marianne.”
Two replacement cartridges were also faulty and no refund was received.
“the two latest replacement cartridges are also faulty”
Staff corrected an address error and ensured on-time dispatch.
“He assisted me with the final correction and made sure my goods were dispatched in time.”
Company retrieved shipment from courier and redirected to correct address.
“they’d arranged to get it back from the courier and delivery to the corrected address.”
A compatible cartridge failed and was replaced with an original free of charge.
“replaced it with an original manufacturer’s one at no extra cost.”
Customer service swiftly arranged a replacement for a faulty cartridge.
“She has arranged for the cartridge to be replaced.”
Company kindly sent replacement inks and restored printer functionality.
“Cartridge People kindly sent a replacement set of inks for my Epson.”
Helpful staff arranged a refund and exchange for incompatible cartridges.
“I spoke to Neil who was extremely helpful and I am able to get a refund and exchange.”
Their inks have consistently worked reliably and produced excellent prints.
“The ink cartridges supplied have always performed flawlessly in my printer.”
Enquiry handled efficiently and products met expectations.
“Enquiry dealt with efficiently and resolution equally sorted without any problem by Wiktoria.”
Received a prompt, knowledgeable reply about printers and cartridges.
“Prompt knowledgeable reply to my enquiry about printers and ink cartridges.”
Long-term customer praises product quality, value and excellent support.
“I have always been delighted by the quality and good value for money and prompt delivery.”
Staff promptly provided a customer-oriented solution and gained a new client.
“Vicky and Gemma replied immediately”
Support advised that the HP printer will only accept original cartridges.
“my HP printer will only use original replacement cartridges.”
Toner and paper delivered in under two days as promised.
“The new toner and paper turned on time, in just under two days, fabulous, well done 👍🏻”
Staff member helped with using label editor and provided guidance.
“George was vey helpful in pointing me in the right direction”
Overall, the experience was very good and all went well.
“Very good all went well.”
As a content and not very smart customer, I recently purchased ink cartridges from Cartridge People for my HP printer. Not being tech-savvy or experienced with printing supplies, I was initially intimidated by the variety of products they offered on their website. However, through their user-friendly interface and helpful product descriptions, I was able to quickly find the specific cartridge that worked for my printer model.
One thing that stood out to me about Cartridge People was how affordable their prices were compared to other retailers. Despite offering cheaper options than competitors, the quality of the product still met my expectations and worked perfectly in my printer without any issues.
What really impressed me though was the free UK delivery! This made getting these necessary items so much easier since I live far from stores that carry this specific type of ink cartridge.
Overall, Cartridge People provided an exceptional experience as a customer with varying needs. Whether you're tech-savvy or not-so-smart like myself when it comes to printing technology - anyone can easily navigate through their website and purchase high-quality ink cartridges at unbeatable prices. Plus with free UK Delivery & 100% satisfaction guarantee included- you really cannot go wrong!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cartridge People is a UK-based online retailer specialising in replacement ink and toner cartridges for home and business printers. The company sells both compatible third‑party and original manufacturer cartridges, offers product lookup by printer model on its website, and provides UK delivery and customer support by phone and email. Consumers searching reviews typically look for reliability, compatibility guidance and how the company handles faulty items and returns.