Customers often praise product quality, straightforward prices, and fast delivery. Retail staff also get regular credit for being helpful and well informed. Another set of reviews describes refunds that never get sorted, orders that are cancelled, and long-running delivery issues. The result is a clear split: strong praise for in-store buying and fulfilment, alongside ongoing problems after the order.
Examples from available reviews (Jul 2017 – Mar 2026).
Easy purchase and products are of prime quality.
“Easy to make this purchase, aware that products sold are of prime quality.”
Received wrong wellies but company promptly replaced them next day.
“by the next morning we had another pair of wellies - excellent customer service”
Order never arrived and refund was delayed for many weeks.
“I have not received a refund for the product that cost almost £500.”
Product was not actually in stock and refund was not processed.
“This is a scam.”
Feedback falls into two clear tracks. Store service is often described as knowledgeable and friendly, with staff taking time to advise. After purchase, reviews repeatedly mention refunds not being processed and delivery issues left unresolved.
Many reviewers point to competitive prices and good sale deals on boots, shoes, and tents. Several describe strong value alongside on-time delivery. A few mention unexpected fees, though this comes up rarely.
Customers regularly say the website is easy to navigate and checkout is simple. Many report straightforward ordering with next-day or early delivery. Only a small number mention problems using the site.
Reviews often say items arrive in good condition, match the description, and feel well made. People mention sturdy tents, footwear, and accessories that work as expected. A small number report faults and say they did not get a response about them.
Many customers describe clear updates on orders and quick delivery notifications. Other reviews cite mixed stock information and poor communication around refunds or cancellations. One reviewer reports an unexpected duty charge.
Reviews are sharply split between high-rated store purchases and low-rated experiences after ordering. Positive comments focus on product quality, price, and helpful shop staff. Negative ones centre on unresolved refunds, cancelled orders, and slow or missing deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (9) · Quotes shortened · As of: March 2026
Poor service, unclear repairs and poor communication after camper purchase.
“Save yourself time and a hassle and do not go to Camping World!!!!”
Unexpected duty charge and customer service would not help.
“there was a duty bill from FedEx for 25% of the cost ($450).”
Ordered Domtec 390 and received it within four days via Parcel Force.
“it arrived today 21st by Parcle Force securely boxed and in excellent condition .. deff using this company again .. + it was free delivery from England ..”
Received a faulty product and got no reply from the company.
“Faulty product, no reply.”
Wind chime exceeded expectations and was very well built.
“Very well built. Heavy duty.”
£500 order delayed with poor communication and delivery problems.
“Customer service very poor, no proactive updates”
Porch awning purchased; goods not yet used but service was good.
“Not used it yet - waiting for better weather - but we're hoping the goods are as good as the service we have received to date”
Missing outer bag quickly replaced; great service and communication.
“Outwell sim received and was missing outer bag, contacted company and the arranged for another to be sent asap”
Tent package as promised and customer service was fantastic.
“A great deal. Tent package was exactly as promised. Customer service was fantastic!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Camping World is a retailer focused on camping and outdoor leisure gear. It sells tents, awnings, sleeping systems, outdoor clothing, footwear, and accessories online and in physical stores. Customers can choose delivery or click-and-collect, with customer service available for order help. Product pages usually list specifications, sizing, and delivery estimates to guide buying.