Reviews show a clear pattern: in-store visits and some online orders are described positively, with helpful staff and satisfactory products. However a large proportion of recent online reviews report problems with stock accuracy, dispatch times and especially delayed or missing refunds. Several customers describe lengthy exchanges with accounts or customer service and some have pursued card chargebacks or consumer claims. If buying online, check stock/status before purchase, consider paying by credit card to retain section 75 protections, and keep records of order and communication for refunds.
Examples from available reviews (Jul 2017 – Feb 2026).
Order cancelled but refund still pending after four weeks.
“Now 4 weeks on from cancelling the order still waiting for a refund.”
Followed company instructions to refuse delivery but received no refund.
“I followed their exact instructions and went to the pickup point to reject the parcel.”
Helpful staff provided excellent service leading to a great tent purchase.
“The staff were incredibly helpful and knowledgeable”
Store staff are often praised as helpful, but many online customers report unresponsive or unhelpful support when orders or refunds go wrong.
A small number of reviewers report competitive prices and satisfactory value on purchases, especially first-time bargains or discounted items.
Website and in-store experiences vary: several customers praise easy navigation and stock, while many report long dispatch delays and broken promises.
When items arrive reviewers commonly find products fit for purpose and of acceptable quality; relatively few comments address long-term durability.
Communication is a common complaint: many reviewers cite late or missing dispatch updates, prolonged refund delays and poor responses from accounts.
Overall impressions are split: several positive in-store and online purchases, but numerous reports of missing refunds and delayed or non-delivered orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (9) · Quotes shortened · As of: February 2026
Poor service, unclear repairs and poor communication after camper purchase.
“Save yourself time and a hassle and do not go to Camping World!!!!”
Unexpected duty charge and customer service would not help.
“there was a duty bill from FedEx for 25% of the cost ($450).”
Ordered Domtec 390 and received it within four days via Parcel Force.
“it arrived today 21st by Parcle Force securely boxed and in excellent condition .. deff using this company again .. + it was free delivery from England ..”
Received a faulty product and got no reply from the company.
“Faulty product, no reply.”
Wind chime exceeded expectations and was very well built.
“Very well built. Heavy duty.”
£500 order delayed with poor communication and delivery problems.
“Customer service very poor, no proactive updates”
Porch awning purchased; goods not yet used but service was good.
“Not used it yet - waiting for better weather - but we're hoping the goods are as good as the service we have received to date”
Missing outer bag quickly replaced; great service and communication.
“Outwell sim received and was missing outer bag, contacted company and the arranged for another to be sent asap”
Tent package as promised and customer service was fantastic.
“A great deal. Tent package was exactly as promised. Customer service was fantastic!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Camping World is a UK-based retailer of camping and outdoor equipment, operating an online shop alongside physical retail locations. People reading reviews typically look for information on product range, in-store service, delivery reliability and how the company handles refunds and returns.