Reviews show a clear pattern: in-store visits and some online orders are described positively, with helpful staff and satisfactory products. However a large proportion of recent online reviews report problems with stock accuracy, dispatch times and especially delayed or missing refunds. Several customers describe lengthy exchanges with accounts or customer service and some have pursued card chargebacks or consumer claims. If buying online, check stock/status before purchase, consider paying by credit card to retain section 75 protections, and keep records of order and communication for refunds.
Examples from available reviews (Jul 2017 – Feb 2026).
Order cancelled but refund still pending after four weeks.
“Now 4 weeks on from cancelling the order still waiting for a refund.”
Followed company instructions to refuse delivery but received no refund.
“I followed their exact instructions and went to the pickup point to reject the parcel.”
Helpful staff provided excellent service leading to a great tent purchase.
“The staff were incredibly helpful and knowledgeable”
Store staff are often praised as helpful, but many online customers report unresponsive or unhelpful support when orders or refunds go wrong.
A small number of reviewers report competitive prices and satisfactory value on purchases, especially first-time bargains or discounted items.
Website and in-store experiences vary: several customers praise easy navigation and stock, while many report long dispatch delays and broken promises.
When items arrive reviewers commonly find products fit for purpose and of acceptable quality; relatively few comments address long-term durability.
Communication is a common complaint: many reviewers cite late or missing dispatch updates, prolonged refund delays and poor responses from accounts.
Overall impressions are split: several positive in-store and online purchases, but numerous reports of missing refunds and delayed or non-delivered orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (9) · Quotes shortened · As of: February 2026
Easy purchase and products are of prime quality.
“Easy to make this purchase, aware that products sold are of prime quality.”
Very good prices and fast delivery to Ireland in three days.
“Order received to Ireland in 3days”
Always a friendly welcome from staff willing to help.
“Always a friendly welcome and happy to help staff”
Bumbag was easy to order and arrived next day.
“My bumbag was easy to order and pay for. It arrived the next day.”
Walking poles were great value and delivered promptly.
“Great walking poles, amazing value Prompt delivery”
Easy ordering and confirmation but delivery still awaited.
“Easy to order, quick to respond to order confirmation,well priced, still waiting for my delivery to arrive”
Received wrong wellies but company promptly replaced them next day.
“by the next morning we had another pair of wellies - excellent customer service”
Good quality wellingtons with next-day delivery when urgently needed.
“delivery was next day as i needed for my daughters school trip”
Good price and prompt, well-packaged delivery with clear communication.
“Prompt well packaged delivery.”
Very good for finding things out about your order.
“Very good when you want to find things out about your order”
Paid £20 for comfortable waterproof shoes, delivered in two days.
“On sale at £20 for a pair of waterproof hiking shoes is a great bargain, delivered within 2 days”
Repeat customer praises quick delivery and excellent service.
“Delivery is always quick and service is excellent.”
Tent arrived promptly in good condition, exactly as described.
“Tent arrived promptly, in good condition, and is exactly as described”
Order delayed with poor communication and eventual cancellation.
“I'm not convinced they are in a position to fulfill orders.”
Company resolved delivery issue and went above and beyond.
“camping world went above and beyond to sort out.”
Pre-order kept informed and delivered earlier than expected.
“I was kept fully informed and my order was delivered before the expected date.”
Product was high quality and offered at a good price.
“Really good quality product, even better price”
Advertised 3–5 day delivery but item was not actually in stock.
“Ordered awning and advised 3-5 day delivery when actually Camping World didn't even have the item in stock.”
Pre-order delivered earlier than expected with quick, positive contact.
“Contact with the company was quick and positive so I would recommend them from customer service point of view alone”
Excellent price and easy ordering for Regatta hiking boots.
“Excellent price. Easy to order from site.”
Paid promptly but order not dispatched and staff were rude.
“they took the payment ASAP but the shipment doesn’t seem right”
Order never arrived and refund was delayed for many weeks.
“I have not received a refund for the product that cost almost £500.”
Followed company instructions to refuse delivery but received no refund.
“I followed their exact instructions and went to the pickup point to reject the parcel.”
Waiting on a refund for an out-of-stock awning since April.
“I have been waiting on a refund for an out of stock awning I bought in April 25!”
First-time shopper found site easy to navigate and good prices.
“I am really impressed with how easy the site is to navigate.”
Could not get a refund after ordering from the company.
“Like many it seems on here I also can’t get a refund.”
Order process was smooth with good communication and fast delivery.
“I was kept updated throughout and it was a fast process.”
Order cancelled but refund still pending after four weeks.
“Now 4 weeks on from cancelling the order still waiting for a refund.”
Return received but refund not issued after 17 days.
“still no sign of the refund !”
Arrived on time, fit for purpose and reasonably priced.
“Came on time, was fit for purpose and at a reasonable price.”
Company reluctant to refund customers; reviewer started a section 75 claim.
“I’ve started a section 75 refund claim and shall be contacting trading standards as well.”
Product was not actually in stock and refund was not processed.
“This is a scam.”
Order did not arrive before trip and refund process was poor.
“Avoid this company at all costs, would never use them again.”
Large stock and friendly, knowledgeable staff assisted the purchase.
“The staff were friendly knowledgeable and helpful.”
Helpful staff provided excellent service leading to a great tent purchase.
“The staff were incredibly helpful and knowledgeable”
Helpful staff spent time advising without pressuring the customer.
“The staff were very helpful, even though it was a busy weekend”
Order out of stock and company ignoring follow-up emails for refund.
“For some odd reason they’re ignoring my follow up emails, and they really don’t want to cancel the order or give my money back.”
Item shown in stock with next-day delivery not received after months.
“have still not received despite several messages to their online chat, emails and phone calls.”
Approachable, knowledgeable staff made the visit well worth it.
“The staff were approachable and very knowledgeable.”
Mat missing and refund requests unanswered for over a year.
“I've been emailing back and forth for over a year now looking for my refund”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Camping World is a UK-based retailer of camping and outdoor equipment, operating an online shop alongside physical retail locations. People reading reviews typically look for information on product range, in-store service, delivery reliability and how the company handles refunds and returns.