Reviews Analysed
21
We Collect & Analyse Reviews
Camping World
Experiences & Reviews
Camping World is a UK-based retailer of camping and outdoor equipment, operating an online shop alongside physical retail locations. People reading reviews typically look for information on product range, in-store service, delivery reliability and how the company handles refunds and returns.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
13d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Store staff are often praised as helpful, but many online customers report unresponsive or unhelpful support when orders or refunds go wrong.
Share
Weak
24%
💰
Value for money
A small number of reviewers report competitive prices and satisfactory value on purchases, especially first-time bargains or discounted items.
Share
Mixed
4%
⚡
User experience
Website and in-store experiences vary: several customers praise easy navigation and stock, while many report long dispatch delays and broken promises.
Share
Mixed
21%
🔧
Product quality
When items arrive reviewers commonly find products fit for purpose and of acceptable quality; relatively few comments address long-term durability.
Share
Mixed
5%
📞
Communication
Communication is a common complaint: many reviewers cite late or missing dispatch updates, prolonged refund delays and poor responses from accounts.
Share
Weak
20%
⭐
Overall experience
Overall impressions are split: several positive in-store and online purchases, but numerous reports of missing refunds and delayed or non-delivered orders.
Share
Weak
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Camping World exceeds expectations
"I recently purchased some camping equipment from Camping World and I am thrilled with the experience. The website offers a wide variety of products that cater to all my camping needs, such as tents, awnings, and even camp stoves. I found it quite easy to navigate through their site and locate what I was in search of. The ordering process went smoothly without any issues, and my products arrived promptly at my doorstep. The quality of the products is remarkable for its price range, which is something I appreciate when shopping online. Furthermore, customer service is one area where Camping World excels. They were always available to answer any queries or concerns that arose during my online purchase journey. Additionally, they provided me with updates regarding shipping information so that I could anticipate delivery times with ease. Overall, CampinWorld has proven itself to be a reliable source for high-quality camping gear alongside seamless customer service - A combination not many providers possess! As someone who loves an excellent product coupled with hassle-free services & quick delivery timeframes _ If you feel the same way then do consider checking them out!"
Deja Dickinson
Collected.reviews
May 17, 2022
Featured for: Positive online purchase, prompt delivery
Refund request
"I placed an order in July with the item due to be dispatched in 5-10 days. After 2 weeks sought an update and advised still waiting for stock. After a..."
P H
Trustpilot
Sep 30, 2025
Featured for: Refund delayed after cancellation
Followed their instructions – lost both product and money
"I ordered a tent from Camping World over a year ago. When it arrived in Sweden, the customs fees were unexpectedly high. I contacted Camping World and..."
Daniel Lager
Trustpilot
Sep 30, 2025
Featured for: International order lost, no refund
⭐️⭐️⭐️⭐️⭐️
"Fantastic Service & Exciting Purchase at Camping World Horsham! Visited Camping World Horsham over the weekend and had an absolutely brilliant experie..."
Jayne
Trustpilot
Sep 30, 2025
Featured for: Positive in-store staff and product
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Marco Gava
trustpilot.com
Sep 30, 2025
AVOID if you won’t to lose your money
AVOID if you won’t to lose your money, I bought a groundsheet for my Tent, so at the online site they’re showing that the item is in stock and deliver...
N
Natalie Radio Ramblers
trustpilot.com
Sep 30, 2025
Breaking the consumer rights act!
Breaking the consumer rights act! I originally purchased an item in July, being told the item may take up to 10 days to dispatch. After this time I em...
D
Daniel Lager
trustpilot.com
Sep 30, 2025
Followed their instructions – lost both product and money
I ordered a tent from Camping World over a year ago. When it arrived in Sweden, the customs fees were unexpectedly high. I contacted Camping World and...
E
Eoin Butler
trustpilot.com
Sep 30, 2025
Like others - no refund
Reading other reviews here about not getting refunds there is a obviously a funding issue in ths company, - I have been waiting on a refund for an out...
k
kathryn wood
trustpilot.com
Sep 30, 2025
Impressed new customer.
This is my first time shopping on this site. I am really impressed with how easy the site is to navigate. Fantastic amount of sto...
J
Joe
trustpilot.com
Sep 30, 2025
Like many it seems on here I also can’t…
Like many it seems on here I also can’t get a refund. I kick myself that I should have checked the revie...
C
Catherine Dimmer
trustpilot.com
Sep 30, 2025
Excellent service and product
It was my first time ordering and what a great experience. From start to finish I had no issues, great communication and an...
P
P H
trustpilot.com
Sep 30, 2025
Refund request
I placed an order in July with the item due to be dispatched in 5-10 days. After 2 weeks sought an update and advised still waiting for stock. After a...
j
jimmyb01
trustpilot.com
Sep 30, 2025
Scammers
This company claims that they have a great refund policy, believe me they don’t ! Now approaching 17 days since they confirmed they received the retur...
P
Peter JohnJ Flowers
trustpilot.com
Sep 30, 2025
Came on time
Came on time, was fit for purpose and at...
M
Marion
trustpilot.com
Sep 30, 2025
No refund (like many others)
Like many others it seems that this company seems reluctant to refund customers in a timely fashion. I’ve started a section 75 refund claim and shall...
D
Dominic
trustpilot.com
Sep 30, 2025
This is a scam
This is a scam. Like many others I ordered an awning that was showing as in stock with next day delivery. Later that day the company phoned to say the...
R
Rebecca Longden
trustpilot.com
Sep 30, 2025
If I could put less than 1 star!
If I could put less than 1 star I would. My work colleagues got me some gift vouchers to use for Camping World. I placed an order on 18th August for a...
D
David Warner
trustpilot.com
Sep 30, 2025
Huge stock and friendly staff.841196
Huge stock, including the very item I wanted. Th...
J
Jayne
trustpilot.com
Sep 30, 2025
⭐️⭐️⭐️⭐️⭐️
Fantastic Service & Exciting Purchase at Camping World Horsham! Visited Camping World Horsham over the weekend and had an absolutely brilliant experie...
M
Mrs Watson
trustpilot.com
Sep 30, 2025
The staff were very helpful
The staff were very helpful, even though it was a busy weekend, they spent time talking through all the items we looked at, but you didn't feel...
H
Hon
trustpilot.com
Sep 30, 2025
Order out of stock, no refund
Ordered 2 titanium camping cups, my order wasn’t dispatched and I had to contact Camping World for an update. They stated it was out of stock and gave...
E
Ewan
trustpilot.com
Sep 30, 2025
Ordered an item that showed in stock on…
Ordered an item that showed in stock on the website and "next day delivery" on 15/06/25 and have still not received despite several messages to their...
B
Ben
trustpilot.com
Sep 30, 2025
The staff were approachable and very…
The staff were approachable and ver...
Y
Yvonne Anderson
trustpilot.com
Sep 30, 2025
Bought an awning and mat from this…
Bought an awning and mat from this company and in July 2025. Received an email saying they are out of stock and will arrive soon. Few months later the...
Conclusion
Reviews show a clear pattern: in-store visits and some online orders are described positively, with helpful staff and satisfactory products. However a large proportion of recent online reviews report problems with stock accuracy, dispatch times and especially delayed or missing refunds. Several customers describe lengthy exchanges with accounts or customer service and some have pursued card chargebacks or consumer claims. If buying online, check stock/status before purchase, consider paying by credit card to retain section 75 protections, and keep records of order and communication for refunds.