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We Collect & Analyse Reviews

Camping World
Experiences & Reviews

Camping World is a UK-based retailer of camping and outdoor equipment, operating an online shop alongside physical retail locations. People reading reviews typically look for information on product range, in-store service, delivery reliability and how the company handles refunds and returns.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 38%
Latest Review 13d
Overall Rating
2.5

Our Analysis

🎯

Service quality

Store staff are often praised as helpful, but many online customers report unresponsive or unhelpful support when orders or refunds go wrong.

Share
24%
Weak
💰

Value for money

A small number of reviewers report competitive prices and satisfactory value on purchases, especially first-time bargains or discounted items.

Share
4%
Mixed

User experience

Website and in-store experiences vary: several customers praise easy navigation and stock, while many report long dispatch delays and broken promises.

Share
21%
Mixed
🔧

Product quality

When items arrive reviewers commonly find products fit for purpose and of acceptable quality; relatively few comments address long-term durability.

Share
5%
Mixed
📞

Communication

Communication is a common complaint: many reviewers cite late or missing dispatch updates, prolonged refund delays and poor responses from accounts.

Share
20%
Weak

Overall experience

Overall impressions are split: several positive in-store and online purchases, but numerous reports of missing refunds and delayed or non-delivered orders.

Share
26%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Marco Gava
trustpilot.com Sep 30, 2025

AVOID if you won’t to lose your money

AVOID if you won’t to lose your money, I bought a groundsheet for my Tent, so at the online site they’re showing that the item is in stock and deliver...

N
Natalie Radio Ramblers
trustpilot.com Sep 30, 2025

Breaking the consumer rights act!

Breaking the consumer rights act! I originally purchased an item in July, being told the item may take up to 10 days to dispatch. After this time I em...

D
Daniel Lager
trustpilot.com Sep 30, 2025

Followed their instructions – lost both product and money

I ordered a tent from Camping World over a year ago. When it arrived in Sweden, the customs fees were unexpectedly high. I contacted Camping World and...

E
Eoin Butler
trustpilot.com Sep 30, 2025

Like others - no refund

Reading other reviews here about not getting refunds there is a obviously a funding issue in ths company, - I have been waiting on a refund for an out...

k
kathryn wood
trustpilot.com Sep 30, 2025

Impressed new customer.

This is my first time shopping on this site. I am really impressed with how easy the site is to navigate. Fantastic amount of sto...

J
Joe
trustpilot.com Sep 30, 2025

Like many it seems on here I also can’t…

Like many it seems on here I also can’t get a refund. I kick myself that I should have checked the revie...

C
Catherine Dimmer
trustpilot.com Sep 30, 2025

Excellent service and product

It was my first time ordering and what a great experience. From start to finish I had no issues, great communication and an...

P
P H
trustpilot.com Sep 30, 2025

Refund request

I placed an order in July with the item due to be dispatched in 5-10 days. After 2 weeks sought an update and advised still waiting for stock. After a...

j
jimmyb01
trustpilot.com Sep 30, 2025

Scammers

This company claims that they have a great refund policy, believe me they don’t ! Now approaching 17 days since they confirmed they received the retur...

P
Peter JohnJ Flowers
trustpilot.com Sep 30, 2025

Came on time

Came on time, was fit for purpose and at...

M
Marion
trustpilot.com Sep 30, 2025

No refund (like many others)

Like many others it seems that this company seems reluctant to refund customers in a timely fashion. I’ve started a section 75 refund claim and shall...

D
Dominic
trustpilot.com Sep 30, 2025

This is a scam

This is a scam. Like many others I ordered an awning that was showing as in stock with next day delivery. Later that day the company phoned to say the...

R
Rebecca Longden
trustpilot.com Sep 30, 2025

If I could put less than 1 star!

If I could put less than 1 star I would. My work colleagues got me some gift vouchers to use for Camping World. I placed an order on 18th August for a...

D
David Warner
trustpilot.com Sep 30, 2025

Huge stock and friendly staff.841196

Huge stock, including the very item I wanted. Th...

J
Jayne
trustpilot.com Sep 30, 2025

⭐️⭐️⭐️⭐️⭐️

Fantastic Service & Exciting Purchase at Camping World Horsham! Visited Camping World Horsham over the weekend and had an absolutely brilliant experie...

M
Mrs Watson
trustpilot.com Sep 30, 2025

The staff were very helpful

The staff were very helpful, even though it was a busy weekend, they spent time talking through all the items we looked at, but you didn't feel...

H
Hon
trustpilot.com Sep 30, 2025

Order out of stock, no refund

Ordered 2 titanium camping cups, my order wasn’t dispatched and I had to contact Camping World for an update. They stated it was out of stock and gave...

E
Ewan
trustpilot.com Sep 30, 2025

Ordered an item that showed in stock on…

Ordered an item that showed in stock on the website and "next day delivery" on 15/06/25 and have still not received despite several messages to their...

B
Ben
trustpilot.com Sep 30, 2025

The staff were approachable and very…

The staff were approachable and ver...

Y
Yvonne Anderson
trustpilot.com Sep 30, 2025

Bought an awning and mat from this…

Bought an awning and mat from this company and in July 2025. Received an email saying they are out of stock and will arrive soon. Few months later the...

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Conclusion

Reviews show a clear pattern: in-store visits and some online orders are described positively, with helpful staff and satisfactory products. However a large proportion of recent online reviews report problems with stock accuracy, dispatch times and especially delayed or missing refunds. Several customers describe lengthy exchanges with accounts or customer service and some have pursued card chargebacks or consumer claims. If buying online, check stock/status before purchase, consider paying by credit card to retain section 75 protections, and keep records of order and communication for refunds.