Customers often praise product quality, straightforward prices, and fast delivery. Retail staff also get regular credit for being helpful and well informed. Another set of reviews describes refunds that never get sorted, orders that are cancelled, and long-running delivery issues. The result is a clear split: strong praise for in-store buying and fulfilment, alongside ongoing problems after the order.
Examples from available reviews (Jul 2017 – Mar 2026).
Easy purchase and products are of prime quality.
“Easy to make this purchase, aware that products sold are of prime quality.”
Received wrong wellies but company promptly replaced them next day.
“by the next morning we had another pair of wellies - excellent customer service”
Order never arrived and refund was delayed for many weeks.
“I have not received a refund for the product that cost almost £500.”
Product was not actually in stock and refund was not processed.
“This is a scam.”
Feedback falls into two clear tracks. Store service is often described as knowledgeable and friendly, with staff taking time to advise. After purchase, reviews repeatedly mention refunds not being processed and delivery issues left unresolved.
Many reviewers point to competitive prices and good sale deals on boots, shoes, and tents. Several describe strong value alongside on-time delivery. A few mention unexpected fees, though this comes up rarely.
Customers regularly say the website is easy to navigate and checkout is simple. Many report straightforward ordering with next-day or early delivery. Only a small number mention problems using the site.
Reviews often say items arrive in good condition, match the description, and feel well made. People mention sturdy tents, footwear, and accessories that work as expected. A small number report faults and say they did not get a response about them.
Many customers describe clear updates on orders and quick delivery notifications. Other reviews cite mixed stock information and poor communication around refunds or cancellations. One reviewer reports an unexpected duty charge.
Reviews are sharply split between high-rated store purchases and low-rated experiences after ordering. Positive comments focus on product quality, price, and helpful shop staff. Negative ones centre on unresolved refunds, cancelled orders, and slow or missing deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (9) · Quotes shortened · As of: March 2026
Easy purchase and products are of prime quality.
“Easy to make this purchase, aware that products sold are of prime quality.”
Very good prices and fast delivery to Ireland in three days.
“Order received to Ireland in 3days”
Always a friendly welcome from staff willing to help.
“Always a friendly welcome and happy to help staff”
Bumbag was easy to order and arrived next day.
“My bumbag was easy to order and pay for. It arrived the next day.”
Walking poles were great value and delivered promptly.
“Great walking poles, amazing value Prompt delivery”
Easy ordering and confirmation but delivery still awaited.
“Easy to order, quick to respond to order confirmation,well priced, still waiting for my delivery to arrive”
Received wrong wellies but company promptly replaced them next day.
“by the next morning we had another pair of wellies - excellent customer service”
Good quality wellingtons with next-day delivery when urgently needed.
“delivery was next day as i needed for my daughters school trip”
Good price and prompt, well-packaged delivery with clear communication.
“Prompt well packaged delivery.”
Very good for finding things out about your order.
“Very good when you want to find things out about your order”
Paid £20 for comfortable waterproof shoes, delivered in two days.
“On sale at £20 for a pair of waterproof hiking shoes is a great bargain, delivered within 2 days”
Repeat customer praises quick delivery and excellent service.
“Delivery is always quick and service is excellent.”
Tent arrived promptly in good condition, exactly as described.
“Tent arrived promptly, in good condition, and is exactly as described”
Order delayed with poor communication and eventual cancellation.
“I'm not convinced they are in a position to fulfill orders.”
Company resolved delivery issue and went above and beyond.
“camping world went above and beyond to sort out.”
Pre-order kept informed and delivered earlier than expected.
“I was kept fully informed and my order was delivered before the expected date.”
Product was high quality and offered at a good price.
“Really good quality product, even better price”
Advertised 3–5 day delivery but item was not actually in stock.
“Ordered awning and advised 3-5 day delivery when actually Camping World didn't even have the item in stock.”
Pre-order delivered earlier than expected with quick, positive contact.
“Contact with the company was quick and positive so I would recommend them from customer service point of view alone”
Excellent price and easy ordering for Regatta hiking boots.
“Excellent price. Easy to order from site.”
Paid promptly but order not dispatched and staff were rude.
“they took the payment ASAP but the shipment doesn’t seem right”
Order never arrived and refund was delayed for many weeks.
“I have not received a refund for the product that cost almost £500.”
Followed company instructions to refuse delivery but received no refund.
“I followed their exact instructions and went to the pickup point to reject the parcel.”
Waiting on a refund for an out-of-stock awning since April.
“I have been waiting on a refund for an out of stock awning I bought in April 25!”
First-time shopper found site easy to navigate and good prices.
“I am really impressed with how easy the site is to navigate.”
Could not get a refund after ordering from the company.
“Like many it seems on here I also can’t get a refund.”
Order process was smooth with good communication and fast delivery.
“I was kept updated throughout and it was a fast process.”
Order cancelled but refund still pending after four weeks.
“Now 4 weeks on from cancelling the order still waiting for a refund.”
Return received but refund not issued after 17 days.
“still no sign of the refund !”
Arrived on time, fit for purpose and reasonably priced.
“Came on time, was fit for purpose and at a reasonable price.”
Company reluctant to refund customers; reviewer started a section 75 claim.
“I’ve started a section 75 refund claim and shall be contacting trading standards as well.”
Product was not actually in stock and refund was not processed.
“This is a scam.”
Order did not arrive before trip and refund process was poor.
“Avoid this company at all costs, would never use them again.”
Large stock and friendly, knowledgeable staff assisted the purchase.
“The staff were friendly knowledgeable and helpful.”
Helpful staff provided excellent service leading to a great tent purchase.
“The staff were incredibly helpful and knowledgeable”
Helpful staff spent time advising without pressuring the customer.
“The staff were very helpful, even though it was a busy weekend”
Order out of stock and company ignoring follow-up emails for refund.
“For some odd reason they’re ignoring my follow up emails, and they really don’t want to cancel the order or give my money back.”
Item shown in stock with next-day delivery not received after months.
“have still not received despite several messages to their online chat, emails and phone calls.”
Approachable, knowledgeable staff made the visit well worth it.
“The staff were approachable and very knowledgeable.”
Mat missing and refund requests unanswered for over a year.
“I've been emailing back and forth for over a year now looking for my refund”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Camping World is a retailer focused on camping and outdoor leisure gear. It sells tents, awnings, sleeping systems, outdoor clothing, footwear, and accessories online and in physical stores. Customers can choose delivery or click-and-collect, with customer service available for order help. Product pages usually list specifications, sizing, and delivery estimates to guide buying.