Reviews show Calendar Club offers a wide selection and several customers report fast dispatch and satisfactory purchases. However, recurring issues appear around customer service responsiveness, in‑store staff behaviour and website functionality. Product concerns include changed designs, damaged items or perceived declines in finish, and some shoppers report problems with promotions or returns. If you consider buying, check promotion terms and the returns policy, prefer tracked/paid shipping for important orders, and contact support via documented channels if issues arise.
Examples from available reviews (Dec 2017 – Feb 2026).
Pleasant shopping experience with wide selection, good prices and helpful service.
“Overall, I am very pleased with my shopping experience at Calendar Club”
Calendar missing December 25 and no customer service response.
“December is missing!!!!! Shocking customer service.”
Website filters and basket behaviour made ordering too difficult online.
“If you remove one thing from the basket, it clears the whole basket!”
Promotion didn't apply and customer service refused to honour it.
“The “Buy 1 get 1 half price” deal did not happen!”
Mixed reports: some quick replacements and helpful responses, but many reviewers report missed deliveries, slow replies and rude in‑store staff.
Some customers report good discounts and low prices, while others describe promotions not applied or products that didn’t justify the cost.
Several shoppers praised fast dispatch and easy finds; others reported website search/filter failures, checkout/address issues and a frustrating browsing experience.
Many buyers received acceptable items, but multiple reviews cite damaged goods, design/stand changes and lower perceived quality this year.
Communication is inconsistent: one reviewer had prompt resolution, but many describe no replies, automated messages or abrupt customer‑service interactions.
Overall sentiment is divided: frequent praise for choice and speedy orders, but recurring complaints about service, UX and product changes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Received a 2025 calendar by mistake and rude staff refused correction.
“one turned out to be a 2025 calendar.”
Damaged gift sent and company refused to pay return postage, causing dispute.
“SELLER SENT DAMAGED CALENDAR ORDERED AS A PRESENT, THEN REFUSED TO PAY RETURN POSTAGE.”
Paid for first class postage but item still hasn't arrived.
“paid for 1st Class postage on my order, still hasn't arrived...”
New permanent cardboard reinforcement improved calendar robustness and quality.
“new calendar this year has a permanent piece of cardboard in it to make it more robust.”
Volcano calendar lacked names identifying where pictures were taken.
“Sent for calendar of volcanoes but no names to say where they were ! Disappointed”
Orders arrived damaged twice; replacements still had crumpled corners.
“package was damaged in the corners, meaning all the calendars are crumpled”
Helpful and friendly staff Emily provided excellent service in Harrogate.
“Excellent customer service and was very friendly!”
Regular customer uses Calendar Club every year and enjoys products.
“Great stuff, use every year.”
Strict receipt policy prevented return and reviewer felt it was greedy.
“If you have a strict receipt policy then issue receipts without asking”
One calendar torn because it was forced into the other during packing.
“Whoever packed them in the transit envelope forced one into the other, carelessness casted a tear.”
Envelope showed contents on outside, ruining surprise for children.
“Arrived in envelope which listed what was inside on the outside.”
Website glitch charged shipping; company refused refund and stopped responding.
“they have refused to refund the shipping charges.”
In-store assistant James was friendly and helpful at Thistles Stirling.
“Was extremely friendly and helpfull with my choices.”
Received a beautiful, high quality diary with quick delivery.
“it is the most beautiful, high quality calendar I have ever recieved (Brambly Hedge A5 Diary 2026).”
Calendar arrived well packed and was very cheap.
“my calendar arrived perfectly”
Calendar missing December 25 and no customer service response.
“December is missing!!!!! Shocking customer service.”
Enjoys the 'Very British Problems' calendar and daily humour.
“Each day's ditty is so true of Britishness!”
Items dispatched quickly and order arrived, very happy.
“Everything was dispatched and arrived very quickly”
Paid nearly £30 but calendars felt poor quality and nonsensical.
“The Rom Com one is the worst I ever had and doesn't even make sense.”
Bought rare calendar at discount; fast dispatch and next-day delivery.
“it was dispatched that day and reached me the following afternoon.”
Organizer folded in half, detracting from wall appearance and usefulness.
“company has decided to fold it in half which makes it look Stupid hanging on the wall 🤷♂️ .”
One item missing; only automated emails, no explanatory reply.
“Ordered three items and received 2.”
Order not delivered and refund request unanswered by January sixth.
“No sign of delivery, have requested a refund but have received nothing to date - 06/01/25.”
New white stand detracts from calendar's appearance, disappointing.
“new white stand which detracts massively from the look of the calendar.”
Website filters and basket behaviour made ordering too difficult online.
“If you remove one thing from the basket, it clears the whole basket!”
Staff allegedly accused reviewer of mistreating child and was rude.
“She chased me and my 18 month old son down.”
Regular customer happy with product choice, high spec, and quick delivery.
“Love my diary and calendars that I ordered!”
Staff allegedly rude, shouted at reviewer and refused entry without signage.
“very rude man claimed sixth form students can’t be 18, obviously wrong!”
In-store staff ignored reviewer, making them uncomfortable.
“The lady who works in your Carlisle branch is so rude!”
Reviewer experienced very poor customer service and refuses future purchases.
“Really poor customer service.”
Promotion didn't apply and customer service refused to honour it.
“The “Buy 1 get 1 half price” deal did not happen!”
Calendar and diary arrived with visible damage and lower quality.
“there was a noticeable indentation on the calendar’s outside cover”
Parcel arrived intact and within expected timescale, no issues.
“parcel arrived with contents intact, and within the expected timescale.”
Address form deletes special characters and customer service was dismissive.
“it deletes it, even if its a royal mail accepted address from the royal mail post code list.”
Company promptly refunded and later allowed customer to keep calendar free.
“they responded that I could keep the calendar free of charge!”
Helpful staff Michele assisted with board games and great service.
“Michele at Pickering town centre location was so helpful.”
Reviewer describes company as horrible to deal with.
“Horrible company to deal with...”
Claims company kept photography materials and failed to return them.
“They kept my material for their own greed, no emails or phone calls have been returned after 6 months of trying to get an explanation and my property back.”
Male employee followed reviewer and made them feel extremely uncomfortable.
“he followed me all the way to the till and then disappeared.”
Reviewer warns others not to buy from Calendar Club.
“It's a horrible place don't buy from calender club.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Calendar Club is a UK retailer specialising in calendars, diaries and related stationery, selling products online and through physical stands and branches. It offers a broad selection across genres and seasonal lines, with options for standard and themed calendars, gifts and accessories. Consumers searching for reviews typically look for information on delivery, product quality, in‑store behaviour and customer support.