Many reviewers mention problems with orders, returns, and delivery. Several shoppers describe rude or unhelpful in-store staff and refund requests that were not resolved. Others praise specific assistants and point to fast dispatch and better packaging. Condition on arrival comes up often, with multiple reports of calendars arriving torn or crumpled.
Examples from available reviews (Dec 2017 – Mar 2026).
Received a 2025 calendar by mistake and rude staff refused correction.
“one turned out to be a 2025 calendar.”
Helpful and friendly staff Emily provided excellent service in Harrogate.
“Excellent customer service and was very friendly!”
Orders arrived damaged twice; replacements still had crumpled corners.
“package was damaged in the corners, meaning all the calendars are crumpled”
Website filters and basket behaviour made ordering too difficult online.
“If you remove one thing from the basket, it clears the whole basket!”
A large group of reviews describes poor customer service. Shoppers mention staff refusing to fix mistakes, acting accusatory, and leaving complaints unanswered. Other reviews highlight helpful in-store assistants who gave friendly, personal support.
Several shoppers say promotional offers were not honoured and price adjustments were refused at the till. Some customers call their purchases inexpensive or good value. Complaints about promotions appear repeatedly, alongside occasional praise for bargain buys.
Some reviews mention website and checkout problems, including baskets clearing and issues with address fields. Others describe an easy online order and quick dispatch. These usability complaints are fewer, but they are specific and stop affected buyers from completing purchases.
Reviews are split between signs of better materials and items arriving damaged. Some customers mention new cardboard reinforcement and high-quality diaries. Multiple reports describe torn pages, crumpled corners, folded organisers, and missing content on certain calendar designs.
Many reviewers point to weak delivery communication, citing missing items, delayed shipments, and shipping labels left out. Several say they received only automated emails and no real replies about refunds or delivery questions. A few accounts mention shipping charges that were later disputed.
Ratings show a sharp split between very negative and very positive experiences. Some customers keep buying every year and praise the speed and selection, while others warn against ordering because of service and delivery issues. The overall picture is polarised, with loyal repeat buyers alongside strongly dissatisfied reviewers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Received a 2025 calendar by mistake and rude staff refused correction.
“one turned out to be a 2025 calendar.”
Damaged gift sent and company refused to pay return postage, causing dispute.
“SELLER SENT DAMAGED CALENDAR ORDERED AS A PRESENT, THEN REFUSED TO PAY RETURN POSTAGE.”
Paid for first class postage but item still hasn't arrived.
“paid for 1st Class postage on my order, still hasn't arrived...”
New permanent cardboard reinforcement improved calendar robustness and quality.
“new calendar this year has a permanent piece of cardboard in it to make it more robust.”
Volcano calendar lacked names identifying where pictures were taken.
“Sent for calendar of volcanoes but no names to say where they were ! Disappointed”
Orders arrived damaged twice; replacements still had crumpled corners.
“package was damaged in the corners, meaning all the calendars are crumpled”
Helpful and friendly staff Emily provided excellent service in Harrogate.
“Excellent customer service and was very friendly!”
Regular customer uses Calendar Club every year and enjoys products.
“Great stuff, use every year.”
Strict receipt policy prevented return and reviewer felt it was greedy.
“If you have a strict receipt policy then issue receipts without asking”
One calendar torn because it was forced into the other during packing.
“Whoever packed them in the transit envelope forced one into the other, carelessness casted a tear.”
Envelope showed contents on outside, ruining surprise for children.
“Arrived in envelope which listed what was inside on the outside.”
Website glitch charged shipping; company refused refund and stopped responding.
“they have refused to refund the shipping charges.”
In-store assistant James was friendly and helpful at Thistles Stirling.
“Was extremely friendly and helpfull with my choices.”
Received a beautiful, high quality diary with quick delivery.
“it is the most beautiful, high quality calendar I have ever recieved (Brambly Hedge A5 Diary 2026).”
Calendar arrived well packed and was very cheap.
“my calendar arrived perfectly”
Calendar missing December 25 and no customer service response.
“December is missing!!!!! Shocking customer service.”
Enjoys the 'Very British Problems' calendar and daily humour.
“Each day's ditty is so true of Britishness!”
Items dispatched quickly and order arrived, very happy.
“Everything was dispatched and arrived very quickly”
Paid nearly £30 but calendars felt poor quality and nonsensical.
“The Rom Com one is the worst I ever had and doesn't even make sense.”
Bought rare calendar at discount; fast dispatch and next-day delivery.
“it was dispatched that day and reached me the following afternoon.”
Organizer folded in half, detracting from wall appearance and usefulness.
“company has decided to fold it in half which makes it look Stupid hanging on the wall 🤷♂️ .”
One item missing; only automated emails, no explanatory reply.
“Ordered three items and received 2.”
Order not delivered and refund request unanswered by January sixth.
“No sign of delivery, have requested a refund but have received nothing to date - 06/01/25.”
New white stand detracts from calendar's appearance, disappointing.
“new white stand which detracts massively from the look of the calendar.”
Website filters and basket behaviour made ordering too difficult online.
“If you remove one thing from the basket, it clears the whole basket!”
Staff allegedly accused reviewer of mistreating child and was rude.
“She chased me and my 18 month old son down.”
Regular customer happy with product choice, high spec, and quick delivery.
“Love my diary and calendars that I ordered!”
Staff allegedly rude, shouted at reviewer and refused entry without signage.
“very rude man claimed sixth form students can’t be 18, obviously wrong!”
In-store staff ignored reviewer, making them uncomfortable.
“The lady who works in your Carlisle branch is so rude!”
Reviewer experienced very poor customer service and refuses future purchases.
“Really poor customer service.”
Promotion didn't apply and customer service refused to honour it.
“The “Buy 1 get 1 half price” deal did not happen!”
Calendar and diary arrived with visible damage and lower quality.
“there was a noticeable indentation on the calendar’s outside cover”
Parcel arrived intact and within expected timescale, no issues.
“parcel arrived with contents intact, and within the expected timescale.”
Address form deletes special characters and customer service was dismissive.
“it deletes it, even if its a royal mail accepted address from the royal mail post code list.”
Company promptly refunded and later allowed customer to keep calendar free.
“they responded that I could keep the calendar free of charge!”
Helpful staff Michele assisted with board games and great service.
“Michele at Pickering town centre location was so helpful.”
Reviewer describes company as horrible to deal with.
“Horrible company to deal with...”
Claims company kept photography materials and failed to return them.
“They kept my material for their own greed, no emails or phone calls have been returned after 6 months of trying to get an explanation and my property back.”
Male employee followed reviewer and made them feel extremely uncomfortable.
“he followed me all the way to the till and then disappeared.”
Reviewer warns others not to buy from Calendar Club.
“It's a horrible place don't buy from calender club.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Calendar Club is a retail chain that sells calendars, diaries, organisers, puzzles, and seasonal gift items. It offers wall and desk calendars, A5 diaries, and themed paper goods online and in physical stores. Customers can order from the website for delivery or choose click and collect, with several shipping options available. The range includes branded and licensed designs as well as generic organisers and gift stationery.