Many reviewers mention problems with orders, returns, and delivery. Several shoppers describe rude or unhelpful in-store staff and refund requests that were not resolved. Others praise specific assistants and point to fast dispatch and better packaging. Condition on arrival comes up often, with multiple reports of calendars arriving torn or crumpled.
Examples from available reviews (Dec 2017 – Mar 2026).
Received a 2025 calendar by mistake and rude staff refused correction.
“one turned out to be a 2025 calendar.”
Helpful and friendly staff Emily provided excellent service in Harrogate.
“Excellent customer service and was very friendly!”
Orders arrived damaged twice; replacements still had crumpled corners.
“package was damaged in the corners, meaning all the calendars are crumpled”
Website filters and basket behaviour made ordering too difficult online.
“If you remove one thing from the basket, it clears the whole basket!”
A large group of reviews describes poor customer service. Shoppers mention staff refusing to fix mistakes, acting accusatory, and leaving complaints unanswered. Other reviews highlight helpful in-store assistants who gave friendly, personal support.
Several shoppers say promotional offers were not honoured and price adjustments were refused at the till. Some customers call their purchases inexpensive or good value. Complaints about promotions appear repeatedly, alongside occasional praise for bargain buys.
Some reviews mention website and checkout problems, including baskets clearing and issues with address fields. Others describe an easy online order and quick dispatch. These usability complaints are fewer, but they are specific and stop affected buyers from completing purchases.
Reviews are split between signs of better materials and items arriving damaged. Some customers mention new cardboard reinforcement and high-quality diaries. Multiple reports describe torn pages, crumpled corners, folded organisers, and missing content on certain calendar designs.
Many reviewers point to weak delivery communication, citing missing items, delayed shipments, and shipping labels left out. Several say they received only automated emails and no real replies about refunds or delivery questions. A few accounts mention shipping charges that were later disputed.
Ratings show a sharp split between very negative and very positive experiences. Some customers keep buying every year and praise the speed and selection, while others warn against ordering because of service and delivery issues. The overall picture is polarised, with loyal repeat buyers alongside strongly dissatisfied reviewers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Store staff in Cataraqui Mall were helpful and provided excellent service.
“The service was excellent and the Manager and staff are so helpful and friendly.”
I recently purchased some items from Calendar Club and I must say that my experience was quite pleasant. The website is easy to navigate; it has a clean layout with clear categories which made it easy for me to find what I was looking for. They have an impressive range of over 6,500 calendars, diaries, socks, stationery and much more. This means there is definitely something suitable for everyone.
I found their prices to be reasonable compared to other online retailers offering similar products. In addition, they had several offers running at the time of my purchase making it possible for me to snag even better deals.
Their customer service team is also amazing! One of the items I ordered arrived damaged during shipping but upon contacting them through their support email; they were quick in responding and replacing the item promptly with no hassle on my part whatsoever.
Overall, I am very pleased with my shopping experience at Calendar Club as it exceeded all expectations! Their wide selection of quality products coupled with competitive pricing combined make them a one-stop-shop in terms of gifts or personal buys.
Customer service ignored complaint about missing game tokens and didn't respond.
“Horrible customer service!”
Delivery confusion and expensive returns forced reviewer to double-buy calendars.
“To save a couple of $ I will never, ever order anything from Calendar Club again.”
Customer service doesn't answer phones and promotions are misleading.
“They NEVER answer the phone and you always have to leave a message.”
Promotion misapplied and staff refused to resolve, leaving customer dissatisfied.
“Its a joke unless all 3 things you are buying are the exact price then the 4th is free.”
Package delayed because company omitted consignee details on shipping label.
“Calendar Club did not provide any consignee details when they prepared their shipping label.”
Paid for UPS shipping but Calendar Club failed to arrange pickup; no delivery.
“Calendar Club says not their fault, talk to UPS.”
Delivery delayed and item hasn't left origin province after weeks.
“Shipped on Dec 11. Currently Dec 22 and item has not left Ontario yet.”
Puzzles arrived faster than expected and in perfect condition.
“My order of puzzles arrived in perfect condition and faster than expected.”
Website easy to use; order well packed and promptly dispatched.
“I found them easy to order from and they were well packed and promptly dispatched.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Calendar Club is a retail chain that sells calendars, diaries, organisers, puzzles, and seasonal gift items. It offers wall and desk calendars, A5 diaries, and themed paper goods online and in physical stores. Customers can order from the website for delivery or choose click and collect, with several shipping options available. The range includes branded and licensed designs as well as generic organisers and gift stationery.