Customers often praise the site, the simple ordering process, and clear delivery updates. Many reviews, however, describe serious product faults, including leaks, mould, bowed or split panels, and missing parts. After-sales support splits opinion: some mention quick, helpful delivery teams and responsive email replies, while others report missed collections, abandoned deliveries, and problems left unresolved. Ratings show a clear divide, with high scores for the buying process and low scores for durability and how issues get fixed.
Examples from available reviews (Dec 2019 – Feb 2026).
Detailed website, competitive pricing and good customer service.
“Very competitively priced with a great range of styles and sizes.”
Beautiful summer house with quick, easy delivery.
“Beautiful summer house and quick easy delivery”
Mould and water ingress appeared within six months; customer service unhelpful.
“Paid £450 for a shed, to find mould all over the roof”
Delivery driver abandoned boxes and poor build quality made shed unusable.
“Delivery driver abandoned the boxes containing the flat pack shed in the middle of my lawn”
Many reviewers describe helpful delivery drivers and smooth handovers. Others report failed or missed collections, dumped or abandoned deliveries, and returns that never get resolved. Together, these accounts suggest service can be reliable or problematic depending on the order and location.
Several reviews point to competitive prices, discounts, and a wide choice of sizes and styles. A smaller set questions the cost given durability, and one reviewer reports an advertised price changing at checkout. People often like the upfront price but sometimes say the long-term value does not hold up.
Customers repeatedly compliment the website layout, easy navigation, and simple online ordering. Some also mention unclear assembly instructions and fiddly builds that can take two people. Ease of ordering stands out, while assembly guidance comes up as a recurring fix.
Most negative reviews focus on structural problems: leaking roofs, mould, bowed or split panels, missing or broken parts, and weak floors. A few reviewers say their sheds feel solid or reasonably made, but many low ratings include serious complaints about build and durability. Material quality and poor fit drive the strongest criticism.
Many reviewers mention quick email replies, clear delivery dates, and regular updates. Others describe weak coordination, delayed or missed delivery messages, and little follow-up after faults appear. Communication ranges from prompt and clear to effectively absent once problems start.
The buying stage and delivery updates often earn praise and high ratings. What happens after delivery—especially durability and how issues are handled—draws frequent very low scores and detailed complaints. Overall, the experience splits between a smooth purchase and weaker long-term performance and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Detailed website, competitive pricing and good customer service.
“Very competitively priced with a great range of styles and sizes.”
Beautiful summer house with quick, easy delivery.
“Beautiful summer house and quick easy delivery”
Mould and water ingress appeared within six months; customer service unhelpful.
“Paid £450 for a shed, to find mould all over the roof”
Ordering was easy and response via email was quick.
“Very easy to order online. Very fast response via email confirming order.”
Easy ordering, kept updated and delivery by Philip was fantastic.
“I was kept updated about the delivery.”
Kit arrived promptly but instructions were very poor and assembly required effort.
“Instructions very very poor so needed a lot of brainwork and common sense to work out.”
Company responded quickly and kept the reviewer updated.
“Very quick and professional response, keeping me updated along the way.”
Customer service person Darrell provided excellent, hassle-free collection and support.
“Very understanding and polite”
Helpful phone staff and flawless online purchase process.
“Lady extremely helpful.”
Delivery dates and times were clear and communication excellent.
“Very clear on delivery dates and times.”
Selection and ordering efficient; competitive price and suitable delivery date.
“Selection and ordering was very efficient.”
Site acceptable but unable to confirm window placement before ordering.
“could not find how to make sure the windows were on the side of shed I wanted”
Excellent website, easy ordering and repeat customer for good sheds.
“Excellent website, easy to order”
Outstanding communication, fast delivery and careful handling at competitive price.
“The communication is second to none.”
Questions answered quickly; easy ordering and very good delivery.
“Answered my questions quickly, easy to order and very good delivery.”
Shed was delivered early by friendly drivers.
“Delivered early. Nice guys.”
Ordering was easy but reviewer cannot review product yet.
“i order the product on your web site and it was easy as i do not have the item i can not review the product”
Product and guidelines were very good.
“Very good and good guidelines”
Shed base arrived quickly and matched the specification.
“It arrived quickly and was as specified.”
Purchase was easy and included a big discount.
“Easy to use, big discount, very happy.”
Shed arrived quickly; driver was helpful but doors misaligned.
“the only fault I found was the doors didn't align very well”
Staff were helpful when unsure how to order.
“Helpful when I was not sure how to order”
Website easy to use and delivery communication was excellent.
“Well laid out website, easy to navigate.”
Customer service and delivery communication were exceptional and helpful.
“Customer service & communication was exceptional”
Ordering was easy and straightforward.
“Easily ordered”
Poor wood quality and flimsy floor; parts should be labelled.
“Poor wood quality, flimsy floor”
Easy online ordering, good selection and reasonable prices.
“Easy to order online good range of sheds reasonable prices would recommend”
Website easy to navigate with a good product selection.
“Website easy to navigate, good selection of products to choose from”
Order and delivery went well but shed assembly was fiddly.
“The shed was a little fiddly to put together and definatley needs two persons.”
Company supplies proper products at proper prices.
“Sup lying proper products at proper prices”
Delivered early but diagram poor and some holes misaligned.
“diagram not very good & some the holes were not in line”
Order placed recently; awaiting delivery and customer service was great.
“customer services were great”
Delivery prompt and driver helpful; shed reasonably made but roof weak.
“The shed itself is reasonably well made although I would have expected a more robust roof.”
Poorly cut wood, missing parts and broken pieces; no customer care.
“Poorly cut wood, missing nails, broken pieces”
Website was very easy to use.
“Website so easy to use.”
Easy website and good post-purchase communication; awaiting delivery.
“Really good communication after purchase.”
Shed was a little flimsy, but ordering and communication were good.
“My experience of my shed is mixed the shed is a little flimsy”
Everything is good and awaiting delivery.
“All Good ,await delivery !”
Missed delivery and items dumped; parts flimsy and possibly incomplete.
“Just missed delivery but it was dumped in single items at side of the house.”
Excellent service and helpful delivery; shed solid and easy to erect.
“Shed is good solid and easy to put up .”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Buy Sheds Direct sells garden buildings across the UK through an online catalogue covering sheds, summerhouses, bases, and bike shelters. Listings include specifications such as dimensions, materials, and options like felt roofs or timber panels. Customers can order online and contact support by phone or email for questions and delivery arrangements. Delivery is available for flatpack and pre-assembled units, with installation offered as an optional add-on for some products.