Customers often praise the site, the simple ordering process, and clear delivery updates. Many reviews, however, describe serious product faults, including leaks, mould, bowed or split panels, and missing parts. After-sales support splits opinion: some mention quick, helpful delivery teams and responsive email replies, while others report missed collections, abandoned deliveries, and problems left unresolved. Ratings show a clear divide, with high scores for the buying process and low scores for durability and how issues get fixed.
Examples from available reviews (Dec 2019 – Feb 2026).
Detailed website, competitive pricing and good customer service.
“Very competitively priced with a great range of styles and sizes.”
Beautiful summer house with quick, easy delivery.
“Beautiful summer house and quick easy delivery”
Mould and water ingress appeared within six months; customer service unhelpful.
“Paid £450 for a shed, to find mould all over the roof”
Delivery driver abandoned boxes and poor build quality made shed unusable.
“Delivery driver abandoned the boxes containing the flat pack shed in the middle of my lawn”
Many reviewers describe helpful delivery drivers and smooth handovers. Others report failed or missed collections, dumped or abandoned deliveries, and returns that never get resolved. Together, these accounts suggest service can be reliable or problematic depending on the order and location.
Several reviews point to competitive prices, discounts, and a wide choice of sizes and styles. A smaller set questions the cost given durability, and one reviewer reports an advertised price changing at checkout. People often like the upfront price but sometimes say the long-term value does not hold up.
Customers repeatedly compliment the website layout, easy navigation, and simple online ordering. Some also mention unclear assembly instructions and fiddly builds that can take two people. Ease of ordering stands out, while assembly guidance comes up as a recurring fix.
Most negative reviews focus on structural problems: leaking roofs, mould, bowed or split panels, missing or broken parts, and weak floors. A few reviewers say their sheds feel solid or reasonably made, but many low ratings include serious complaints about build and durability. Material quality and poor fit drive the strongest criticism.
Many reviewers mention quick email replies, clear delivery dates, and regular updates. Others describe weak coordination, delayed or missed delivery messages, and little follow-up after faults appear. Communication ranges from prompt and clear to effectively absent once problems start.
The buying stage and delivery updates often earn praise and high ratings. What happens after delivery—especially durability and how issues are handled—draws frequent very low scores and detailed complaints. Overall, the experience splits between a smooth purchase and weaker long-term performance and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Shed lasted about five years before water ingress; company unhelpful.
“You ''will'' have issues and they ''wont'' help you!”
Reviewer advises avoiding company due to very poor shed quality.
“Avoid BUYSHEDSDIRECT at all cost”
Shed wood split at ends and company would not assist.
“Shed is not fit for purpose.”
Multiple delivery and installation delays with poor communication and coordination.
“my shed, which had cost me in the region of £850, was being delivered in pieces and left in the front space”
Reviewer found shed extremely poorly made and overpriced.
“The quality of this shed is just HORRIFIC - extremely badly made.”
Shed build was flimsy and installation shocking; reviewer advises avoiding.
“Absolutely rubbish Flimsy build and badly put together”
Shed panels bowed with large gaps and company response was lacking.
“most of the panels were bowed”
Shed missed expected delivery and company lacked communication.
“Shed did not arrived within 2-3 delivery time.”
Shed leaked and had damaged panels; company refused adequate remedy.
“Leaks everywhere, wont ever dry out and will cost a fortune to fix.”
Multiple failed deliveries and missing parts; refund not received.
“First delivery didn’t arrive and no one cared.”
Promised collection never arrived, leaving me upset and out of pocket.
“a promised collection of the unsuitable shed never turned up”
Delivery driver falsely claimed refusal and no refund after chase.
“Delivery driver lied saying I refused delivery”
I like the bike shed I recently bought at Buy Sheds Direct. The shed is spacious enough to house all my kids motorbikes and conveniently stands behind my house. It has given peace and I’m never bothered about the bikes getting lost because it’s lockable. Besides, you easily carry it to the next location if you want to shift without struggle. However, I didn't like the delivery guys because they were arrogant when doing my delivery. To some extent I almost cancelled the order because they could not answer my questions. All in all, the shed is good for bikes and you can purchase from the company.
Delivery driver abandoned boxes and poor build quality made shed unusable.
“Delivery driver abandoned the boxes containing the flat pack shed in the middle of my lawn”
Company failed to communicate and missed delivery times repeatedly.
“They gave a token 5% refund which is an insult”
Paid for installation but service was poor and parts were incorrect.
“customer service was very poor”
Plastic shed leaked the day after rain and felt very flimsy.
“it started leaking from the roof”
Shocking customer service and lack of communication, no resolution after months.
“Shocking customer service Lack of communication”
Supplier communication failed leaving shed incomplete and refund likely.
“I have 75% of a shed waiting to be built”
Advertised price changed at checkout and company refused to honour.
“the amount had changed to £219.99”
Roof failed after 16 months causing leaks, mould and structural sagging.
“the felt is extremely poor quality and has been leaking”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Buy Sheds Direct sells garden buildings across the UK through an online catalogue covering sheds, summerhouses, bases, and bike shelters. Listings include specifications such as dimensions, materials, and options like felt roofs or timber panels. Customers can order online and contact support by phone or email for questions and delivery arrangements. Delivery is available for flatpack and pre-assembled units, with installation offered as an optional add-on for some products.