Reviews indicate Buy Fencing Direct consistently delivers on logistics and product quality, with many customers reporting on‑time delivery, polite drivers and solid panels. The website and ordering path are often described as easy to use, with regular tracking and delivery updates. A minority of customers reported issues before purchase: unclear product dimensions (metric rounding) and occasional lack of pre‑sale responsiveness, and one report of an unexpected delivery charge. If you shop here, check product specifications and delivery terms before ordering; otherwise reviewers most commonly report a reliable delivery and satisfactory materials.
Examples from available reviews (Sep 2019 – Feb 2026).
Customer service was unresponsive and refused to answer product questions.
“he wouldn't answer any more questions until I ordered the product from them.”
Good price with excellent communication and polite, punctual delivery.
“Communication was spot on”
Product and delivery were good but panel sizing was unclear.
“they round it down to metric 1800x1800”
Chose delivery date with free delivery and solid fencing quality.
“The fencing is of good solid quality”
Reviewers frequently praise prompt deliveries and helpful, polite drivers; one reviewer reported poor pre‑sale staff behaviour and refusal to answer questions.
Many customers describe prices as reasonable and materials good for the cost; isolated complaints relate to unexpected delivery charges or sizing affecting value.
The website and ordering process are commonly described as easy and clear; a few customers note unclear product dimensions or spec rounding causing confusion.
Product quality is generally described as solid and well built, with multiple reviewers reporting good materials and durable fence panels or garden items.
Order updates, tracking and delivery confirmations are often praised; a small number of reviews mention unanswered emails or limited pre‑sale responses.
Most reviewers report a smooth end‑to‑end experience from order to delivery; negative experiences mainly concern pre‑sale communication or unclear sizing information.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: February 2026
Multiple phone order attempts failed with no confirmation or callbacks.
“they never confirmed order with the promised e mail”
I recently bought 4 x 6 FENCE PANELS. I wasn't sure of their quality, so I sent an email inquiring with the company. Unfortunately, they didn't reply. It was a little annoying but this happened to me before with other companies so that's not the issue at hand. My real issue was with the way their attendant looked at me as if I was speaking another language. When I called, she spoke as if she were reciting a script and quickly handed me off to another associate who was more understanding. However, when I asked my second round of questions about their products, the second attendant said he wouldn't answer any more questions until I ordered the product from them. He kept saying that he couldn't answer any more questions unless we started a deal then I could ask all the questions that I wanted!
Complaint of poor quality and unresolved refund with rude customer service.
“And so far I still haven’t got any of my money back!”
Complaint about collection charges changing and still no refund resolved.
“Such a rip off...Be careful, don’t ever buy from this company.”
Order delayed and company failed to follow up while manufacturer had stock.
“AVOID, go direct to the manufacturers”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Buy Fencing Direct is a UK online retailer that supplies fencing panels, garden buildings and related timber products. Consumers use the site to browse items, place orders and arrange home delivery options across the UK.