Reviews indicate Buy Fencing Direct consistently delivers on logistics and product quality, with many customers reporting on‑time delivery, polite drivers and solid panels. The website and ordering path are often described as easy to use, with regular tracking and delivery updates. A minority of customers reported issues before purchase: unclear product dimensions (metric rounding) and occasional lack of pre‑sale responsiveness, and one report of an unexpected delivery charge. If you shop here, check product specifications and delivery terms before ordering; otherwise reviewers most commonly report a reliable delivery and satisfactory materials.
Examples from available reviews (Sep 2019 – Feb 2026).
Customer service was unresponsive and refused to answer product questions.
“he wouldn't answer any more questions until I ordered the product from them.”
Good price with excellent communication and polite, punctual delivery.
“Communication was spot on”
Product and delivery were good but panel sizing was unclear.
“they round it down to metric 1800x1800”
Chose delivery date with free delivery and solid fencing quality.
“The fencing is of good solid quality”
Reviewers frequently praise prompt deliveries and helpful, polite drivers; one reviewer reported poor pre‑sale staff behaviour and refusal to answer questions.
Many customers describe prices as reasonable and materials good for the cost; isolated complaints relate to unexpected delivery charges or sizing affecting value.
The website and ordering process are commonly described as easy and clear; a few customers note unclear product dimensions or spec rounding causing confusion.
Product quality is generally described as solid and well built, with multiple reviewers reporting good materials and durable fence panels or garden items.
Order updates, tracking and delivery confirmations are often praised; a small number of reviews mention unanswered emails or limited pre‑sale responses.
Most reviewers report a smooth end‑to‑end experience from order to delivery; negative experiences mainly concern pre‑sale communication or unclear sizing information.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: February 2026
Ordering to delivery was excellent with no issues.
“couldn’t ask for more, excellent service”
Helpful, friendly drivers and product quality exceeded expectations.
“very helpful and friendly delivery drivers”
Professional and helpful service provided by James Wood.
“Great service was provided by James wood”
Easy ordering, good quality fencing and timely, pleasant delivery.
“Easy to order, good quality fencing.”
Kept updated and delivery team were helpful and placed panels as requested.
“Was kept updated with my delivery”
Telephone support was efficient, helpful and obliging.
“Very efficient and helpful over the telephone.”
Ordering was straightforward with competitive pricing and friendly delivery.
“Straightforward ordering process”
On-time delivery with courteous, careful driver who unloaded purchases.
“Delivery was on time and I was kept well informed.”
Easy to find products with responsive phone support and early delivery.
“super communications all the way through the process”
Dennis was very helpful and arranged the order for the reviewer.
“DENNIS MOST HELPFUL AND ORDERED FOR ME.EXCELLENT SERVICE”
Ordering was easy and straightforward.
“easy to order”
Delivered on time and placed where the customer wanted it.
“Delivered on time and placed where we wanted it”
Good price and quality with fast, helpful delivery and communication.
“Good price good quality good communication”
Easy ordering with on-time delivery from a friendly, helpful driver.
“Easy ordering and the delivery was on time”
Website clear with prompt confirmations and free, punctual delivery.
“The website was clear and easy to use”
Panel screws are too short, pull out easily and won't withstand wind.
“the screws that hold the slats of these panels together are too short”
Reviewer expressed that the product was excellent.
“Excellent 👌”
Website easy to use with competitive prices and fast delivery choice.
“Excellent website easy to use”
Staff were professional and friendly throughout the interaction.
“Professional and friendly”
Good price with excellent communication and polite, punctual delivery.
“Communication was spot on”
Product well built with prompt delivery and reasonable price.
“Well built product”
Shed looks great and was very easy to order.
“Brilliant looking shed”
Instructions provided were clear and easy to follow.
“Clear instructions”
Online ordering was easy with timely delivery and excellent service.
“Excellent service throughout.”
Chose delivery date with free delivery and solid fencing quality.
“The fencing is of good solid quality”
Driver arrived on time, was polite, helpful and unloaded goods.
“Garry the driver arrived on time”
Good product with great service and punctual delivery as promised.
“Good product, great service”
Fencing purchased and delivered without any fuss.
“Good fencing bought and delivered without fuss”
No problems from order to delivery and kept well informed.
“From order to delivery, absolutely no problems.”
Website was great and ordering was easy.
“Easy to order , great website”
Product and delivery were good but panel sizing was unclear.
“they round it down to metric 1800x1800”
Panels excellent with quick delivery and helpful delivery team.
“Excellent fencing panels with quick delivery”
Reasonable price, good quality materials and excellent delivery service.
“Quality service from start to finish.”
Items were easy to find and competitively priced.
“Easily found items I wanted”
Quick delivery, excellent product and accommodating driver placement.
“Very quick delivery.”
Good price and quick confirmation but unexpected delivery charge applied.
“I was charged delivery on my order over £100”
Site easy to use with reasonable prices and good delivery.
“The site is easy to use”
Website and ordering were easy with quick tracked delivery.
“Easy website, easy to order”
Staff were very efficient and friendly.
“Very efficient and friendly staff.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Buy Fencing Direct is a UK online retailer that supplies fencing panels, garden buildings and related timber products. Consumers use the site to browse items, place orders and arrange home delivery options across the UK.