Reviews Analysed
21
We Collect & Analyse Reviews
Burton
Experiences & Reviews
Burton (often styled Burton Menswear) is a UK high‑street menswear retailer selling suits, casualwear and accessories both online and via physical stores. The brand is known for offering a broad men’s clothing range—formalwear, casual pieces and finishing accessories—and operates an e‑commerce site alongside its retail estate. Consumers searching reviews typically look for feedback on product quality, sizing, delivery and returns handling.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
30d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Most reviews describe repeated problems with refunds, returns and order fulfilment; a single review praises helpful staff.
Share
Weak
26%
💰
Value for money
Several reviewers report missing refunds, extra charges or feeling out of pocket; a small number note reasonable pricing.
Share
Weak
8%
⚡
User experience
Customers report issues with the online ordering and returns portal, stock problems and delayed or failed deliveries.
Share
Weak
11%
🔧
Product quality
Comments are mixed: one reviewer praises garment quality and fit, another describes a coat failing and warranty refusal.
Share
Mixed
3%
📞
Communication
Frequent complaints about unresponsive channels: bounced emails, limited WhatsApp/messenger support and no phone contact reported.
Share
Weak
23%
⭐
Overall experience
Overall tone is negative: many customers cite unresolved refunds, missing items and poor service recovery experiences.
Share
Weak
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
Don't let these scammers have your money
"Not possible to give no stars, don't let these scammers have a penny of your hard earned cash. I bought an item, didn't fit, I returned it, they advis..."
Cskell
Trustpilot
Sep 30, 2025
Featured for: Refund and communication failure
Returned item lost in transit. Email address given by Burton on website is a dud.
"Tried to return an item. EVRI seems to have lost it in transit. No update since 8th April and it is now 28th May. Tried to contact Burton via the emai..."
R.W.
Trustpilot
Sep 30, 2025
Featured for: Lost return and contact issues
Burton clothing falls apart
"I wish I had the opportunity to provide a minus star review. Burton advertises a lifetime warranty but claims everything is wear and tear so they don’..."
Renee Landress
Trustpilot
Sep 30, 2025
Featured for: Product quality and warranty denied
Great Customer Service
"Kai has been very helpful with my ord..."
Tom
Trustpilot
Sep 30, 2025
Featured for: Positive customer service example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Cskell
trustpilot.com
Sep 30, 2025
Don't let these scammers have your money
Not possible to give no stars, don't let these scammers have a penny of your hard earned cash. I bought an item, didn't fit, I returned it, they advis...
H
HarkeshT
trustpilot.com
Sep 30, 2025
Where is my refund
Where is my refund? The whatsapp messenger service advised my refund had been processed on the 26th August 2025, My order number...
T
Tom
trustpilot.com
Sep 30, 2025
Great Customer Service
Kai has been very helpful with my ord...
D
Denise hunt
trustpilot.com
Sep 30, 2025
Trying to return items online portal…
Trying to return items online portal won't let me do this.many emails sent.was told in one tha...
s
saty kaur
trustpilot.com
Sep 30, 2025
Thank you for your response
Thank you for your response. However, this information is incorrect. In the past, I have always received my refund via the same method as my payment....
R
Ruth Donaldson
trustpilot.com
Sep 30, 2025
Didn’t receive goods I ordered!
I am currently awaiting a response from this company but not holding out much hope for a swift resolution to an order which I haven’t received! I orde...
S
Shuheb Karim
trustpilot.com
Sep 30, 2025
Joke of a company
Joke of a company. Accidentally chose the gift card return option instead of to my bank account and there is no way of reversing it. For a second purc...
G
Gregory Mabina
trustpilot.com
Sep 30, 2025
Reasonable price
Reasonable prices for a ra...
G
Graeme
trustpilot.com
Sep 30, 2025
Don't bother paying extra for next day…
Don't bother paying extra for next day delivery. They use Evri (formerly known as Hermes) and as everyone knows there's more chance of three drunk rac...
K
Kevin
trustpilot.com
Sep 30, 2025
Absolutely useless
Absolutely useless. You can't speak to them if anything goes wrong. It's Whatsapp text only, email or Instagram. Ut...
J
Jack
trustpilot.com
Sep 30, 2025
Shocking customer service. Avoid
Been a Burton customer for years always like their quality and and fair pricing but their customer service and professionalism has gone downhill. I re...
R
R.W.
trustpilot.com
Sep 30, 2025
Returned item lost in transit. Email address given by Burton on website is a dud.
Tried to return an item. EVRI seems to have lost it in transit. No update since 8th April and it is now 28th May. Tried to contact Burton via the emai...
A
Alison
trustpilot.com
Sep 30, 2025
Burton seems to be having massive issues!
Order DUX040057691 - Not sure what has happened to Burton, I returned items 19 days ago. I've not received even a confirmation of receipt. Contacted C...
F
Flower
trustpilot.com
Sep 30, 2025
Terrible service
Terrible service, even though its their error sending two trousers instead of a trouser and a jacket they will not help to get it sorted, no refund on...
A
Andre
trustpilot.com
Sep 30, 2025
Parcel is never delivered
Correcting rating. I thought this was related to Burton wintersports/snowboarding. But it seems this page is for Burton clothing that is not related t...
B
Benny Lam
trustpilot.com
Sep 30, 2025
Terrible ordering experience
Ugh, what a terrible ordering experience! I got the limited edition Burton Mine77 bindings, got my confirmatio...
R
Renee Landress
trustpilot.com
Sep 30, 2025
Burton clothing falls apart
I wish I had the opportunity to provide a minus star review. Burton advertises a lifetime warranty but claims everything is wear and tear so they don’...
S
Steven Werbrouck
trustpilot.com
Sep 30, 2025
Fraudulent activities of Burton!
I ordered 130 EUR gloves a while ago Order #: BE01468837 I received an email that the package was delivered, but nothing really was delivered! I conta...
S
SM
trustpilot.com
Sep 30, 2025
Burtons taken my money …
Does noone respond to customer complaints at burton?!! They take your money and dont send the items. Its disgraceful, i want a refund and someone to r...
L
Lloyd
trustpilot.com
Sep 30, 2025
Stole £160 from me
Sent some items back to them and they didn't refund me the total amount. Claimed they hadn't received all the items even though they sent me an email...
Conclusion
Reviews indicate consistent customer concerns about returns, refunds, delivery and responsiveness of support. There are isolated positive reports—helpful customer service interactions and some praise for product quality and price—but negative accounts dominate. If you are considering a purchase, keep order and return records, retain tracking evidence and note payment method details in case a card‑issuer dispute becomes necessary. For matters requiring resolution, allow documented contact attempts and use formal channels where possible to escalate issues.