Many reviewers describe repeated delivery problems, missing items, and refunds that arrive late or only partly. Customers often say the contact options do not respond or do not help when they chase returns or payments. A smaller set of reviews praises specific staff members and the quality of some garments. Most complaints focus on communication and refund handling, while praise highlights how the products feel and the help from particular agents.
Examples from available reviews (Nov 2022 – Mar 2026).
Order never arrived and customer service failed to respond.
“Order never arrived and no one seems to give a damn.”
Returned items but only partial refund issued and Messenger chatbot unhelpful.
“I returned several items in the SAME return package, and only received a refund for two of them”
Agent Kai provided helpful and great customer service.
“Kai has been very helpful with my order and provided great customer service”
The clothes were high quality and matched online descriptions.
“The quality of the clothing is fantastic.”
Service feedback centres on returns and order mistakes. Several reviewers say they received the wrong items or had orders cancelled without a satisfactory follow-up. A smaller number credit individual agents with fast, helpful fixes.
Some customers say pricing is reasonable across the range. Others complain about missing cashback, partial refunds, or refunds turned into vouchers without consent. These value concerns show up mainly during returns and refund conversations.
Reviewers describe a bumpy online buying and returns journey. They mention a returns portal that did not work and next-day delivery they paid for that failed to arrive. Several also say orders were later cancelled or marked as delivered despite not being received.
A few reviews say items match the description and feel well made. Isolated cases mention failures, such as a coat lining that fell apart, and a warranty claim that was refused. Quality comments appear less often than delivery and refund complaints.
Communication issues lead the feedback. Many reviewers report emails going unanswered, addresses bouncing back, chat support not responding, and no way to reach anyone by phone when problems come up. These comments often sit alongside missing refunds or returns that went missing.
Reviews contrast good experiences with certain staff or products against frequent negative accounts of delivery and refunds. Unresolved returns, slow refunds, and hard-to-reach support pull the overall tone down. Positive experiences appear, but far less often than complaints about communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased some clothes from Burton Menswear and I must say that my experience was great. The website was easy to navigate and the range of men’s clothing on offer was impressive. I found everything I needed for both formal and casual occasions, including a range of specialist suits.
The quality of the clothing is fantastic. Every item that arrived looked exactly as it did on the website and the materials used were really high end. Not only do they look good, but they are also comfortable to wear.
I also appreciated the additional accessories available online. There were a lot of options for belts, ties, socks, etc., which made it easy to complete each outfit without having to go shopping elsewhere.
Overall, I am very happy with my purchase from Burton Menswear – their offering is top-notch in terms of both style and quality.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Burton is a UK menswear retailer selling suits, jackets, shirts, and casualwear. It sells through its website and a network of physical stores. Product pages usually show size guides and care instructions. Burton also offers delivery and online returns as part of its retail service.