Reviews indicate consistent customer concerns about returns, refunds, delivery and responsiveness of support. There are isolated positive reports—helpful customer service interactions and some praise for product quality and price—but negative accounts dominate. If you are considering a purchase, keep order and return records, retain tracking evidence and note payment method details in case a card‑issuer dispute becomes necessary. For matters requiring resolution, allow documented contact attempts and use formal channels where possible to escalate issues.
Examples from available reviews (Nov 2022 – Feb 2026).
Customer received invalid gift card and delayed refund despite returns.
“They are absolutely impossible to get hold of”
Return lost in transit and provided email address bounced back.
“it just bounced back as "undeliverable".”
Customer reports coat liner disintegrated and warranty claim denied.
“the plastic inner lining literally fell apart after about 24 wears.”
Agent Kai provided helpful and great customer service.
“Kai has been very helpful with my order and provided great customer service”
Most reviews describe repeated problems with refunds, returns and order fulfilment; a single review praises helpful staff.
Several reviewers report missing refunds, extra charges or feeling out of pocket; a small number note reasonable pricing.
Customers report issues with the online ordering and returns portal, stock problems and delayed or failed deliveries.
Comments are mixed: one reviewer praises garment quality and fit, another describes a coat failing and warranty refusal.
Frequent complaints about unresponsive channels: bounced emails, limited WhatsApp/messenger support and no phone contact reported.
Overall tone is negative: many customers cite unresolved refunds, missing items and poor service recovery experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased some clothes from Burton Menswear and I must say that my experience was great. The website was easy to navigate and the range of men’s clothing on offer was impressive. I found everything I needed for both formal and casual occasions, including a range of specialist suits.
The quality of the clothing is fantastic. Every item that arrived looked exactly as it did on the website and the materials used were really high end. Not only do they look good, but they are also comfortable to wear.
I also appreciated the additional accessories available online. There were a lot of options for belts, ties, socks, etc., which made it easy to complete each outfit without having to go shopping elsewhere.
Overall, I am very happy with my purchase from Burton Menswear – their offering is top-notch in terms of both style and quality.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Burton (often styled Burton Menswear) is a UK high‑street menswear retailer selling suits, casualwear and accessories both online and via physical stores. The brand is known for offering a broad men’s clothing range—formalwear, casual pieces and finishing accessories—and operates an e‑commerce site alongside its retail estate. Consumers searching reviews typically look for feedback on product quality, sizing, delivery and returns handling.