Many reviewers praise reliable, on-time delivery and flowers that arrive fresh and close to the photos online. Customers often describe easy ordering and good value. Some report delivery problems or poor-quality flowers on high-demand dates. A small number mention unclear updates and unhelpful customer service.
Examples from available reviews (Sep 2022 – Mar 2026).
Very good service and recipient delighted with beautiful flowers.
“Very good service.”
Ordered early but flowers didn’t arrive on time for Valentine's.
“still didn’t arrive on time.”
Very poor customer service and confusing or missing delivery updates.
“Very, very, very, very, very, very, very, very, very, very, very, very poor customer service.”
Very poor quality Valentine's flowers; reviewer lost trust.
“Absolutely shocking flowers received for Valentine’s Day.”
Reviews often focus on dependable fulfilment and on-time delivery for booked dates. A minority mention missed deliveries on important dates and parcels left without a card.
Several reviewers point to fair prices, a good range, and repeat orders as signs of value. A few mention small bouquets or refunds after problems.
Customers describe a simple website and a straightforward checkout with clear date selection. A few reports mention damaged packaging or items arriving in poor condition.
Many reviews say the flowers arrive fresh, last well, and look like the online photos for several days. A smaller group reports wilted, damaged, or incorrect items, often around peak-demand orders.
Many reviewers mention helpful delivery texts and updates confirming arrival. A small number report missing or confusing messages and very poor customer-service interactions.
Repeat buyers often describe steady satisfaction and keep using the service for gifts and occasions. More negative accounts focus on peak-date problems and support issues that ended in refunds or lost trust.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Very good service and recipient delighted with beautiful flowers.
“Very good service.”
Bouquet delivered on the correct day and pleased recipient.
“received by recipient on the correct day”
Gorgeous get-well flowers delivered on time at a competitive price.
“they are gorgeous!”
Flowers and plants arrive in very good condition and offer good value.
“in very good condition”
Beautiful, well-presented birthday flowers; both very happy.
“really beautiful flowers well presented”
Mum was very happy with her flowers.
“My mum was very happy with her flowers”
Always delighted with products and reliable booked deliveries.
“Delivery has always been when booked.”
Reliable, efficient service with prompt reimbursement and lasting product.
“they are reliable and efficient.”
On-time arrival; recipient found flowers beautiful and fresh.
“they were beautiful and as always with Bunches, very fresh.”
Flowers arrived on time; some were in bud and roses lasted about a week.
“The roses lasted about a week.”
Easy ordering; flowers arrived on time and were as described.
“arrived on time and were as described”
Recipient delighted; flowers fresh and matched online picture.
“They did look fresh and were a true representation of the picture on line.”
Delivered without card and flowers differed from advertised, disappointing.
“The flowers were left in a safe place without a card through the door.”
Bouquet remained fresh seven days later and pleased the buyer.
“the flowers look as fresh 7 days later”
Easy to organise, delivered on time, friend loved the bouquet.
“my friend was over the moon”
Ordering was easy, delivery on time, and flowers were nice.
“Easy to order, delivered on time, nice flowers.”
Recipient said the flowers were lovely.
“My daughter said the flowers were lovely.”
Thrilled with company choice; flowers were chosen for a friend's operation.
“So thrilled that I chose your company.”
Flowers remained beautiful a week later; reviewer will use again.
“the flowers that were delivered a week ago are still looking beautiful”
Ordering was easy, delivery punctual, and flowers were good quality.
“Easy to order delivered on time and good quality flowers”
Reviewer always uses Bunches; deliveries are reliable and flowers arrive safely.
“They are very reliable and the flowers are always beautiful and arrive safely.”
Received a full refund but reviewer will not order again.
“I did get a full refund”
Longtime customer praises reliability, reminders, and brilliant value.
“Brilliant value, service & quality - I never go anywhere else.”
Ordered early but flowers didn’t arrive on time for Valentine's.
“still didn’t arrive on time.”
Beautiful plant delivered on time.
“Absolutely beautiful plant”
Repeat customer always very pleased with purchases.
“as always very pleased with my purchase”
Good service and excellent flowers that lasted at least ten days.
“10 days after receiving them they were still beautiful”
Straightforward ordering and next-day delivery; well packaged.
“ordering was very straight forward.”
Aunt received beautiful flowers and was thrilled; tracking was helpful.
“the flowers my aunt received were beautiful”
Good selection, fair prices and recipients find flowers beautiful.
“Nice selection of bouquets and at a fair price.”
Valentine's flowers arrived damaged but a refund was issued.
“the packaging was open and damaged on reciept”
Very poor quality Valentine's flowers; reviewer lost trust.
“Absolutely shocking flowers received for Valentine’s Day.”
Very poor customer service and confusing or missing delivery updates.
“Very, very, very, very, very, very, very, very, very, very, very, very poor customer service.”
Reliable, wide choice with on-time delivery and delighted recipient.
“A hassle-free experience.”
Beautiful anniversary flowers delivered on time.
“delivered on time.”
On-time delivery and consistently pleasing flowers over the years.
“recipient was delighted with her freesias.”
Good service for the price and timely delivery, slightly small bouquet.
“I thought it looked a little small”
Repeat use; flowers are great and long-lasting.
“flowers are great and seem to last a while”
Easy ordering, on-time delivery and delivery text confirmation received.
“got text when was delivered”
Beautiful flowers delivered on time; reviewer very pleased.
“Beautiful flowers, delivered on time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bunches is a UK online florist selling bouquets, potted plants, and floral gifts. The site lets customers choose delivery dates, add gift messages, and view product photos and descriptions. Product pages also include care tips for flowers and plants. Customers can pay securely online using common payment methods, and can contact support by email or phone with order questions.