Many customers praise fast dispatch, accurate orders, and sturdy packaging for international deliveries. Shoppers often like the broad range of British products and the simple online ordering process. A sizable number of reviews describe problems after purchase: emails not answered, refunds not received, and parcels lost after handover to the carrier. Views on value vary because shipping fees, carrier surcharges, and import duties can raise the final cost.
Examples from available reviews (Jul 2020 – Mar 2026).
Quick delivery and easy ordering; received exactly what was ordered.
“quick response/delivery exactly what I ordered easy to order”
Items missing and multiple emails requesting refund went unanswered.
“5 days later and 3 additional emails asking for someone to respond, I still have not had a reply from them.”
Misleading weights and high customs duties made the order uneconomical.
“I paid over 4000 Egyptian pounds for a small cheap food order.”
Received duplicate and expired items instead of expected varieties.
“each was nearly a copy/paste of the other with both missing several expected chocolate bar varieties.”
Delivery performance draws the most praise. Reviewers often mention quick dispatch, correct items, and protective packing for overseas orders. A smaller group reports major problems such as lost parcels, late arrivals, and shipments damaged after transfer to the carrier.
Reviews differ widely on value. Some customers point to fair shipping and good product prices, while many others describe high shipping costs, fuel surcharges, and heavy import duties that make orders not worth it. A few reviews also mention misleading item weights that affected customs charges.
The catalogue and checkout get frequent positive feedback. Shoppers often find British brands that are hard to source and say ordering is straightforward. A small number mention unexpected preparation times or price surprises at checkout.
Most reviewers say items arrive fresh, well packed, and with acceptable shelf lives. A few isolated reports mention torn packaging, duplicate or expired products, or the wrong items being sent. Quality complaints appear less common than positive comments.
The strongest negative theme is customer support. Many reviews say emails received no reply, refund requests went nowhere, and delivery issues brought no follow-up. Several accounts pair incorrect orders with a lack of response from the company.
Reviews split sharply between happy repeat buyers and customers left with unresolved problems. Positive feedback highlights dependable fulfilment and product choice. Negative reviews focus on support failures after purchase and unexpected extra charges on delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Received duplicate and expired items instead of expected varieties.
“each was nearly a copy/paste of the other with both missing several expected chocolate bar varieties.”
Order delayed and emails ignored despite promised two-day delivery.
“Three emails have been ignored with no reply as yet.”
Items missing and multiple emails requesting refund went unanswered.
“5 days later and 3 additional emails asking for someone to respond, I still have not had a reply from them.”
Double payment promised to be refunded but company closed and not refunded.
“dass der Betrieb eingestellt wurde!!”
Christmas order not delivered and emails went unanswered about refund.
“I have not heard anything from them since despite several emails.”
Package sent to wrong address, delivery costs kept and poor communication.
“they are unreliable and lack in communication.”
Switched carriers led to unexpected surcharge and no support from BCS.
“UPS are now charging me a $163 surcharge with zero breakdown of how they calculate that fee”
Delivery fine but products near expiry and prices heavily marked up.
“every price you see on the website is between 2 and 3 times more expensive than any shop in the UK.”
Paid high shipping but items were out of stock and did not arrive.
“I paid $50 for shipping and the items didn’t arrive as they were out of stock.”
Large overseas order arrived on promised date with contents intact.
“my shipment was delivered on the promised date.”
Customer experienced poor service, high charges and unresolved complaint.
“Disgraceful service”
Shipping and fuel charges were excessively high for a small order.
“they want to charge $90 for shipping plus another $50 for fuel costs.”
Service was very good and fast, but product prices felt too high.
“Very good service and so quick”
Reviewer fondly recalls English food but notes taste differences in US products.
“do not taste the same.”
Order was late, with poor customer service and no refund provided.
“Just awful. Over-priced, slow shipping, disastrous customer service.”
Mostly satisfied with shipping but outraged at perceived price gouging.
“These prices are bordering on human right’s abuses.”
Parcel was lost after transfer to local postage system without tracking.
“the parcel did not arrive - gutting!”
Delighted and consistently satisfied with deliveries of favourite British products.
“I have never been disappointed with their service.”
First order arrived quickly and correctly with long expiry dates.
“Order was 100% correct and all the items still had expiration dates in the far future.”
Incorrect invoice details and unhelpful customer service led to parcel destruction.
“parcel was destroyed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
British Corner Shop is a UK online retailer that ships British groceries internationally. The range includes tea, biscuits, confectionery, sauces, and pantry staples from many UK brands. Customers order through the website and choose from several international delivery options and carrier partners. Payments use standard online methods, and the site lets shoppers browse by brand and product category. Shipping times, carrier fees, and customs handling differ by destination and selected delivery service.