Reviews indicate British Corner Shop reliably ships a wide range of British groceries and often delivers quickly with careful packaging. Many customers praise product freshness and repeat purchases, while others report isolated packing errors or wrong flavours. A recurring negative is extra cost from shipping charges and local import duties; reviewers recommend buyers check customs rules and possible fees before ordering. Communication is mixed: customers appreciate shipment notifications and rapid issue resolution in some cases, but some report unanswered emails—inspect deliveries on arrival and retain order details if follow-up is needed.
Examples from available reviews (Jul 2020 – Feb 2026).
Items were delivered to hotel intact and customer service was excellent.
“Everything I ordered was there, and perfectly packed.”
Order had damaged and incorrect items and no email follow-up.
“no one will follow up with the replied to email.”
Wide product range but unforeseen import duties increased total cost.
“The products I ordered through them ended up costing me a lot more than was anticipated.”
Package arrived quickly and in good condition with helpful notifications.
“Appreciated notifications from the shipper”
Many reviews praise fast shipping, careful packing and attentive customer care; delivery speed and handling are consistent positives.
Multiple customers report higher total costs caused by shipping fees, local import duties or prices above UK retail, reducing perceived value.
Ordering and delivery turnaround are frequently commended; a few customers note slow package preparation before shipping.
Most reviewers report fresh, well packed and correct products; occasional reports describe damaged items or wrong flavours.
Some customers praise shipment notifications and quick resolutions, while others report unanswered emails and lack of customs warnings.
Many reviewers are repeat customers and satisfied overall, but others note follow-up failures and unexpected extra costs.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Received duplicate and expired items instead of expected varieties.
“each was nearly a copy/paste of the other with both missing several expected chocolate bar varieties.”
Order delayed and emails ignored despite promised two-day delivery.
“Three emails have been ignored with no reply as yet.”
Items missing and multiple emails requesting refund went unanswered.
“5 days later and 3 additional emails asking for someone to respond, I still have not had a reply from them.”
Double payment promised to be refunded but company closed and not refunded.
“dass der Betrieb eingestellt wurde!!”
Christmas order not delivered and emails went unanswered about refund.
“I have not heard anything from them since despite several emails.”
Package sent to wrong address, delivery costs kept and poor communication.
“they are unreliable and lack in communication.”
Switched carriers led to unexpected surcharge and no support from BCS.
“UPS are now charging me a $163 surcharge with zero breakdown of how they calculate that fee”
Delivery fine but products near expiry and prices heavily marked up.
“every price you see on the website is between 2 and 3 times more expensive than any shop in the UK.”
Paid high shipping but items were out of stock and did not arrive.
“I paid $50 for shipping and the items didn’t arrive as they were out of stock.”
Large overseas order arrived on promised date with contents intact.
“my shipment was delivered on the promised date.”
Customer experienced poor service, high charges and unresolved complaint.
“Disgraceful service”
Shipping and fuel charges were excessively high for a small order.
“they want to charge $90 for shipping plus another $50 for fuel costs.”
Service was very good and fast, but product prices felt too high.
“Very good service and so quick”
Reviewer fondly recalls English food but notes taste differences in US products.
“do not taste the same.”
Order was late, with poor customer service and no refund provided.
“Just awful. Over-priced, slow shipping, disastrous customer service.”
Mostly satisfied with shipping but outraged at perceived price gouging.
“These prices are bordering on human right’s abuses.”
Parcel was lost after transfer to local postage system without tracking.
“the parcel did not arrive - gutting!”
Delighted and consistently satisfied with deliveries of favourite British products.
“I have never been disappointed with their service.”
First order arrived quickly and correctly with long expiry dates.
“Order was 100% correct and all the items still had expiration dates in the far future.”
Incorrect invoice details and unhelpful customer service led to parcel destruction.
“parcel was destroyed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
British Corner Shop is an online retailer specialising in British groceries, confectionery and pantry brands for international customers. It operates a web storefront that offers product search, international shipping options and order notifications. Consumers researching reviews commonly look for information on delivery speed, packaging, customs charges and customer service responsiveness.