Many customers praise fast dispatch, accurate orders, and sturdy packaging for international deliveries. Shoppers often like the broad range of British products and the simple online ordering process. A sizable number of reviews describe problems after purchase: emails not answered, refunds not received, and parcels lost after handover to the carrier. Views on value vary because shipping fees, carrier surcharges, and import duties can raise the final cost.
Examples from available reviews (Jul 2020 – Mar 2026).
Quick delivery and easy ordering; received exactly what was ordered.
“quick response/delivery exactly what I ordered easy to order”
Items missing and multiple emails requesting refund went unanswered.
“5 days later and 3 additional emails asking for someone to respond, I still have not had a reply from them.”
Misleading weights and high customs duties made the order uneconomical.
“I paid over 4000 Egyptian pounds for a small cheap food order.”
Received duplicate and expired items instead of expected varieties.
“each was nearly a copy/paste of the other with both missing several expected chocolate bar varieties.”
Delivery performance draws the most praise. Reviewers often mention quick dispatch, correct items, and protective packing for overseas orders. A smaller group reports major problems such as lost parcels, late arrivals, and shipments damaged after transfer to the carrier.
Reviews differ widely on value. Some customers point to fair shipping and good product prices, while many others describe high shipping costs, fuel surcharges, and heavy import duties that make orders not worth it. A few reviews also mention misleading item weights that affected customs charges.
The catalogue and checkout get frequent positive feedback. Shoppers often find British brands that are hard to source and say ordering is straightforward. A small number mention unexpected preparation times or price surprises at checkout.
Most reviewers say items arrive fresh, well packed, and with acceptable shelf lives. A few isolated reports mention torn packaging, duplicate or expired products, or the wrong items being sent. Quality complaints appear less common than positive comments.
The strongest negative theme is customer support. Many reviews say emails received no reply, refund requests went nowhere, and delivery issues brought no follow-up. Several accounts pair incorrect orders with a lack of response from the company.
Reviews split sharply between happy repeat buyers and customers left with unresolved problems. Positive feedback highlights dependable fulfilment and product choice. Negative reviews focus on support failures after purchase and unexpected extra charges on delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Quick delivery and easy ordering; received exactly what was ordered.
“quick response/delivery exactly what I ordered easy to order”
Consistent, prompt and accurate delivery service to South Africa.
“processing my orders promptly and accurately.”
Received wrong items and could not contact customer service.
“Email doesn’t work to contact the website.”
Delivery, communication and packaging were excellent.
“Excellent delivery, communication and packaging.”
Fast delivery and good confectionery quality, lacks refrigerated shipping.
“I wish you offered refrigerated shipping because my country is hot”
Ordering was easy and timely, but one package was torn.
“one of my packages was torn .”
Caffeine-free tea satisfied; website ordering easy and delivery as promised.
“Your website was easy to order on, delivery as promised.”
Good products at great prices and recommended to friends.
“It has some really good products at great prices.”
Items were good and delivered on time.
“Great stuff and timely”
Very quick service with a wide selection and easy email contact.
“VERY QUICK SERVICE,WITH SO MUCH TO CHOOSE FROM WITH EASY TO USE EMAIL.”
Items tasty but overall too expensive after exchange and import duties.
“Tasty items but too expensive once i paid exchange rate and import duties”
Paid high shipping, order never delivered and customer service didn't respond.
“it's been a month and I haven't received a refund or had my order delivered.”
Misleading weights and high customs duties made the order uneconomical.
“I paid over 4000 Egyptian pounds for a small cheap food order.”
Fast delivery and excellent packaging; will order again.
“fast delivery, great how the products were packaged, I will order again”
Package lost by carrier and Corner Shop stopped responding to emails.
“My package was lost by DHL - it was impossible to track since no one answers the phone.”
Wide variety shipped quickly and packaged very well.
“Excellent variety. Shipped quickly & packaged very well”
Wrong product sent and no resolution despite following requests.
“You sent the wrong product, we’ve been in contact with you and followed all your request but still don’t have a resolution.”
Shipping was prompt and reasonably priced.
“Shipping is prompt and very reasonable cost”
Good product choice, speedy delivery; occasional carrier delay not supplier.
“Great choice of products, speedily delivered!”
Historic chocolate tasted delicious but import costs are high.
“it is delicious.”
Items were delivered to hotel intact and customer service was excellent.
“Everything I ordered was there, and perfectly packed.”
Consistently great service and fast delivery.
“Always great service and fast delivery”
Long-term customer praised product range, fast shipping and careful packaging.
“The range of products are excellent, shipping is fast”
Package arrived quickly and in good condition with helpful notifications.
“Appreciated notifications from the shipper”
Wide product range but unforeseen import duties increased total cost.
“The products I ordered through them ended up costing me a lot more than was anticipated.”
Found a hard-to-find product, pleased with selection and prices.
“It's like a mine with all sorts of food in.”
Ordering to receiving was quick, items shared at a get together.
“Ordering some of my favorites to share with friends, makes for a great get together”
The items arrived very well packaged and protected.
“Very well packaged”
Prompt shipping and good product quality were appreciated.
“I love the prompt shipping.”
Customer emailed about overcharged delivery but received no response.
“We have yet to recieve a response.”
Enjoys ordering; a recent small issue was resolved quickly.
“they made it right quickly.”
Overall good, but very high import tax paid on sauces.
“had to pay 11000 Egyptian pounds for import tax on some jars of sauces”
Loved everything in the order.
“Great! Loved everything”
Order had damaged and incorrect items and no email follow-up.
“no one will follow up with the replied to email.”
Found desired item but shipping and taxes made it costly.
“shipping charges and local taxes made the cost almost prohibitive”
Items were fresh, delicious and well packed.
“All of the items were fresh and delicious.”
Long-term customer praised freshness, packaging and recommendation.
“I love how fresh and well packed my items come.”
Found needed items but prices and preparation times were higher than expected.
“it is more than double”
Happy to order again; service was fast and impressive.
“especially how quickly my goodies arrived”
Fast shipping and products were well packaged.
“Fast shipping and product well packaged.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
British Corner Shop is a UK online retailer that ships British groceries internationally. The range includes tea, biscuits, confectionery, sauces, and pantry staples from many UK brands. Customers order through the website and choose from several international delivery options and carrier partners. Payments use standard online methods, and the site lets shoppers browse by brand and product category. Shipping times, carrier fees, and customs handling differ by destination and selected delivery service.