Store teams often earn praise for helpful, personal service. Reviewers frequently mention comfortable, well-made pyjamas and bras that generally fit well. Many also report missing or late orders, wrong items, and slow refunds. Several customers describe faults such as strapless bra adhesive failing and fabric wearing out quickly.
Examples from available reviews (Nov 2022 – Mar 2026).
Store assistant Freya provided excellent, helpful bra fitting service.
“I had such amazing and lovely help from Freya,”
Paid £409 but missing items not received and customer service unhelpful.
“COMPANY IS A SCAM.”
Loved the comfortable, beautiful pyjamas and bought more.
“So comfortable and beautiful. Love my pjs.”
Product quality was poor and material deteriorated after a few days.
“Material will bubble after few days”
Shoppers regularly praise attentive store staff and supportive fitting help. Many others describe fulfilment problems online, including items not sent, parcels delivered to the wrong address, and dispatches cancelled. The gap is clear: strong in-store service alongside troubled online order handling.
Some customers call the prices reasonable and point to good deals. Value-for-money comments appear less often than feedback on service or product quality. The limited feedback suggests value feels tied to how products look and how smoothly delivery goes.
Several reviews say the website is easy to use and that buying and returns feel straightforward. Others mention checkout issues, missing order numbers, and trouble completing returns from abroad, pointing to uneven digital support. Many praise fast delivery, while delayed or lost orders draw criticism.
Many reviews praise pyjamas, loungewear, and bras for comfort, fit, and finish. Others report failures such as seams coming undone, strapless bra adhesive giving way, and materials deteriorating after a few wears. A smaller number mention colour not matching expectations and inconsistent sizing.
Some customers describe clear updates from order to delivery and quick dispatch messages. Negative reviews cite poor email responses, payments not adjusted for out-of-stock items, and long waits for refunds that were promised. Several accounts also mention customer contact being missing or unhelpful.
Experiences split sharply: many customers are happy with service and products, while many others describe serious fulfilment and refund problems. Positive store visits often sit alongside frustrating online order fixes. Overall impressions depend heavily on orders arriving correctly and refunds being issued quickly.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
First-time purchase; pyjamas fit perfectly and felt lovely.
“The pyjamas are the perfect length - I'm tall !!”
Poor pyjama quality; seams and fabric threads came off after one night.
“the thread from the seam has started to come of”
Store assistant Freya provided excellent, helpful bra fitting service.
“I had such amazing and lovely help from Freya,”
Gift box missing knickers, forced repurchase and disappointed in quality control.
“horrified to find only the Bras in the gift box and no knickers.”
Bra and free knickers arrived quickly with lovely lace and good fit.
“Lovely lace . Good fit generally, but slightly small back”
Item too big but unable to exchange in store because purchased with Klarna.
“Same bra etc but because I used klarna can’t do a simple exchange in store.”
Free knickers didn't match colours and dress shipped in incorrect colour.
“Had free nickers that didn’t match colours and dress meant to be white sent crème”
Excellent in-store exchange service and first-class online experience.
“the service could not have been better.”
I haven't received the items I ordered.
“I haven’t received my items”
Original order lost and customer service couldn't place a replacement.
“Original order was lost, had to do a complete reorder online as customer service were not allowed to process a new order.”
Callie provided exceptional, kind and expert bra-fitting service.
“who was so helpful to my sister and I during our bra fittings.”
Strapless bra offered no support and refund still awaited after return.
“the strapless bra offered no support, it was a terrible product.”
Lingerie purchases good but discount code didn't work and contact absent.
“code doesn’t work and I’m stuck on there website trying to sort my order out”
Purchasing and returning items was easy.
“Ease of purchase and return”
Loved the comfortable, beautiful pyjamas and bought more.
“So comfortable and beautiful. Love my pjs.”
Website browsing and purchasing was extremely easy with quick delivery.
“all was extremely easy.”
Order not sent, money held for two weeks and refund required chasing.
“Held my money for 2 weeks and then told me it’s due to account history”
Order paid for with postage still not received after seven days.
“still not received ordered 7 days ago...”
Pretty bralette with nice fit, nicely packaged and arrived quickly.
“Pretty bralette. Nice fit.”
Received wrong product and size; customer service provided QR code and was unhelpful.
“After receiving my order and them sending me the complete wrong product and size.”
Staff in Manchester Arndale store were always very helpful.
“alwsys very helpful...give them all a pay rise!”
Excellent service and high-quality goods received.
“Excellent service and great quality goods.”
High-apex bra suits smaller busts and delivery was fast.
“Lovely bra, the high apex shape is a game-changer for smaller busts.”
Difficulties exchanging and delayed refund with poor communications.
“still waiting for the refund and it’s been a complete faff.”
Order arrived on time and ordering process was quick.
“ordered, paid arrived on time and as stated.”
Happy with pyjamas as a lovely Christmas present for daughter.
“Happy with my pjs lovely Christmas present for my daughter”
Order to delivery communications were informative and quick.
“From order to delivery it was very informative and quick..”
Previously good bras now have poor fit and loose back design.
“now the back of those bras are horrendous and loose”
Website was easy to navigate with good stock and style range.
“site easy to navigate.”
Items arrived faster than expected and fit well.
“Faster than expected delivery.”
Products were great quality, reasonably priced, and delivered fast.
“Great quality products , good price and fast delivery”
Transaction was easy and refund was fast.
“Easy transaction and fast refund”
Nice packaging, fast delivery, good deals and proper fit.
“The order packaging was very nice.”
Paid for next-day delivery but arrived two days late and damaged.
“Came 2 days later with the box damaged.”
Pyjamas are beautiful quality and intended as gifts.
“Beautiful quality on these pj’s as every pair I have had in the past.”
Order not received and told out of stock; refund promised.
“Unfortunately did not receive my order.”
Product was nice, reasonably priced and delivered promptly.
“A nice product, reasonably priced and delivered promptly.”
Order placed on 15 September still not received.
“I have not received my order yet.”
Quick delivery of a beautiful quality product, favourite loungewear.
“Quick delivery of an absolutely beautiful quality product!My favourite lounge wear,no doubt!”
Quick service and a gorgeous set.
“quick service and gorgeous set”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boux Avenue is a UK retailer focused on lingerie, bras, knickers, sleepwear, and loungewear. It sells through its online shop and high-street stores across the UK. Product pages offer size advice, measurements, and images to help shoppers choose the right fit. Customers can order online for home delivery and arrange returns through the website.