Reviews indicate Boux Avenue commonly delivers good product quality and a smooth ordering experience, with many customers noting fast delivery and pleasing packaging. Pricing and promotions are frequently described as fair, supporting repeat purchases. However, a recurring set of reviews report problems with stock availability, delayed or missing orders, and slow or inconsistent communication about refunds and collections. If you are shopping, check stock status, read size guidance carefully and keep order tracking and communications until refunds or exchanges are confirmed.
Examples from available reviews (Nov 2022 – Feb 2026).
Excellent service and high-quality goods received.
“Excellent service and great quality goods.”
Difficulties exchanging and delayed refund with poor communications.
“still waiting for the refund and it’s been a complete faff.”
Previously good bras now have poor fit and loose back design.
“now the back of those bras are horrendous and loose”
Paid for next-day delivery but arrived two days late and damaged.
“Came 2 days later with the box damaged.”
Customers often praise helpful staff and responsive live chat, but some reviews describe problematic exchanges and refund handling that required extra effort.
Several reviewers note reasonable pricing, attractive deals and good price-to-quality balance; promotions and free-delivery thresholds are cited positively.
Many find ordering, site navigation and delivery straightforward and quick; a number report missing orders, delayed deliveries or cumbersome return processes.
Most reviewers report good-quality items that fit well and match descriptions, though a minority note fit changes for specific sizes or damaged items.
Some customers received clear, informative updates, but multiple reviews describe missing emails, delayed responses and inconsistent messages about refunds or collections.
Overall impressions are frequently positive with repeat purchases, yet a notable group experienced order, delivery or refund issues that reduced satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
First-time purchase; pyjamas fit perfectly and felt lovely.
“The pyjamas are the perfect length - I'm tall !!”
Poor pyjama quality; seams and fabric threads came off after one night.
“the thread from the seam has started to come of”
Store assistant Freya provided excellent, helpful bra fitting service.
“I had such amazing and lovely help from Freya,”
Gift box missing knickers, forced repurchase and disappointed in quality control.
“horrified to find only the Bras in the gift box and no knickers.”
Bra and free knickers arrived quickly with lovely lace and good fit.
“Lovely lace . Good fit generally, but slightly small back”
Item too big but unable to exchange in store because purchased with Klarna.
“Same bra etc but because I used klarna can’t do a simple exchange in store.”
Free knickers didn't match colours and dress shipped in incorrect colour.
“Had free nickers that didn’t match colours and dress meant to be white sent crème”
Excellent in-store exchange service and first-class online experience.
“the service could not have been better.”
I haven't received the items I ordered.
“I haven’t received my items”
Original order lost and customer service couldn't place a replacement.
“Original order was lost, had to do a complete reorder online as customer service were not allowed to process a new order.”
Callie provided exceptional, kind and expert bra-fitting service.
“who was so helpful to my sister and I during our bra fittings.”
Strapless bra offered no support and refund still awaited after return.
“the strapless bra offered no support, it was a terrible product.”
Lingerie purchases good but discount code didn't work and contact absent.
“code doesn’t work and I’m stuck on there website trying to sort my order out”
Purchasing and returning items was easy.
“Ease of purchase and return”
Loved the comfortable, beautiful pyjamas and bought more.
“So comfortable and beautiful. Love my pjs.”
Website browsing and purchasing was extremely easy with quick delivery.
“all was extremely easy.”
Order not sent, money held for two weeks and refund required chasing.
“Held my money for 2 weeks and then told me it’s due to account history”
Order paid for with postage still not received after seven days.
“still not received ordered 7 days ago...”
Pretty bralette with nice fit, nicely packaged and arrived quickly.
“Pretty bralette. Nice fit.”
Received wrong product and size; customer service provided QR code and was unhelpful.
“After receiving my order and them sending me the complete wrong product and size.”
Staff in Manchester Arndale store were always very helpful.
“alwsys very helpful...give them all a pay rise!”
Excellent service and high-quality goods received.
“Excellent service and great quality goods.”
High-apex bra suits smaller busts and delivery was fast.
“Lovely bra, the high apex shape is a game-changer for smaller busts.”
Difficulties exchanging and delayed refund with poor communications.
“still waiting for the refund and it’s been a complete faff.”
Order arrived on time and ordering process was quick.
“ordered, paid arrived on time and as stated.”
Happy with pyjamas as a lovely Christmas present for daughter.
“Happy with my pjs lovely Christmas present for my daughter”
Order to delivery communications were informative and quick.
“From order to delivery it was very informative and quick..”
Previously good bras now have poor fit and loose back design.
“now the back of those bras are horrendous and loose”
Website was easy to navigate with good stock and style range.
“site easy to navigate.”
Items arrived faster than expected and fit well.
“Faster than expected delivery.”
Products were great quality, reasonably priced, and delivered fast.
“Great quality products , good price and fast delivery”
Transaction was easy and refund was fast.
“Easy transaction and fast refund”
Nice packaging, fast delivery, good deals and proper fit.
“The order packaging was very nice.”
Paid for next-day delivery but arrived two days late and damaged.
“Came 2 days later with the box damaged.”
Pyjamas are beautiful quality and intended as gifts.
“Beautiful quality on these pj’s as every pair I have had in the past.”
Order not received and told out of stock; refund promised.
“Unfortunately did not receive my order.”
Product was nice, reasonably priced and delivered promptly.
“A nice product, reasonably priced and delivered promptly.”
Order placed on 15 September still not received.
“I have not received my order yet.”
Quick delivery of a beautiful quality product, favourite loungewear.
“Quick delivery of an absolutely beautiful quality product!My favourite lounge wear,no doubt!”
Quick service and a gorgeous set.
“quick service and gorgeous set”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boux Avenue is a UK-based retailer specialising in lingerie, nightwear and swimwear, selling via an online store and physical shops. Consumers researching Boux Avenue reviews typically look for information on fit, quality, delivery, returns and customer service.