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We Collect & Analyse Reviews

Boux Avenue
Experiences & Reviews

Boux Avenue is a UK-based retailer specialising in lingerie, nightwear and swimwear, selling via an online store and physical shops. Consumers researching Boux Avenue reviews typically look for information on fit, quality, delivery, returns and customer service.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 71%
Latest Review 19d
Overall Rating
3.8

Our Analysis

🎯

Service quality

Customers often praise helpful staff and responsive live chat, but some reviews describe problematic exchanges and refund handling that required extra effort.

Share
5%
Mixed
💰

Value for money

Several reviewers note reasonable pricing, attractive deals and good price-to-quality balance; promotions and free-delivery thresholds are cited positively.

Share
6%
Strong
⚡

User experience

Many find ordering, site navigation and delivery straightforward and quick; a number report missing orders, delayed deliveries or cumbersome return processes.

Share
26%
Mixed
🔧

Product quality

Most reviewers report good-quality items that fit well and match descriptions, though a minority note fit changes for specific sizes or damaged items.

Share
23%
Strong
📞

Communication

Some customers received clear, informative updates, but multiple reviews describe missing emails, delayed responses and inconsistent messages about refunds or collections.

Share
8%
Weak
⭐

Overall experience

Overall impressions are frequently positive with repeat purchases, yet a notable group experienced order, delivery or refund issues that reduced satisfaction.

Share
32%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Mandy Lloyd
trustpilot.com Sep 30, 2025

Excellent service and great quality…

Excellent service and...

L
Lisa Bowley
trustpilot.com Sep 30, 2025

Lovely bra

Lovely bra, the high apex shape is a game...

D
Donna
trustpilot.com Sep 30, 2025

Utter pain

Utter pain dealing with Boux. Bought some pjs for my daughter which needed to be changed for a bigger size. Unable to just exchange as I’d paid PayPal...

M
Ms Harvey
trustpilot.com Sep 30, 2025

easy, quick ordering and delivery

ordered, paid arrived on time and as stated. quick and easy ordering an...

V
Vanessa Allen
trustpilot.com Sep 30, 2025

Happy with my pjs lovely Christmas…

Happy with my pjs lovely Chri...

G
Gill H
trustpilot.com Sep 30, 2025

From order to delivery it was very…

From order to delivery it was...

l
luce
trustpilot.com Sep 30, 2025

they used to have great bras for 28G

they used to have great bras for 28G, 28FF etc......

r
russell
trustpilot.com Sep 30, 2025

Great. Choice of styles.

Good stock availability in my wife’s size,site easy to...

J
JF
trustpilot.com Sep 30, 2025

Faster than expected delivery

Faster than expected delivery. All items of good qu...

N
Natalie Reeves
trustpilot.com Sep 30, 2025

Great quality products

Great quality products , g...

m
michelle
trustpilot.com Sep 30, 2025

Easy transaction and fast refund

Easy transaction...

P
Phoebe Philipsz
trustpilot.com Sep 30, 2025

Would order again

The order packaging was very nice. The delivery was very fast. Love th...

J
JB
trustpilot.com Sep 30, 2025

Paid for next day delivery

Paid for next day delivery, checked out hours before th...

C
Clare Kilminster
trustpilot.com Sep 30, 2025

Beautiful quality

Beautiful quality on these pj’s as every pair I have had in the past. B...

K
Karen Cumming
trustpilot.com Sep 30, 2025

Unfortunately did not receive my order

Unfortunately did not receive my order. Had to contact Boux Avenue as had no update on it only...

M
Mike
trustpilot.com Sep 30, 2025

Nice product good price

A nice product, reasonably p...

C
Charlie Goodsell
trustpilot.com Sep 30, 2025

I have not received my order yet.

I have not received my order yet. It was ordered on t...

A
Anna Sulkowska
trustpilot.com Sep 30, 2025

Great purchase

Quick delivery of an absolutely beautiful qual...

P
Penelope Collier
trustpilot.com Sep 30, 2025

quick service and gorgeous set

quick service a...

Y
Yasmin Mason
trustpilot.com Sep 30, 2025

An item I purchased was out of stock…

An item I purchased was out of stock after purchasing, still haven’t had the payment amount adjus...

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Conclusion

Reviews indicate Boux Avenue commonly delivers good product quality and a smooth ordering experience, with many customers noting fast delivery and pleasing packaging. Pricing and promotions are frequently described as fair, supporting repeat purchases. However, a recurring set of reviews report problems with stock availability, delayed or missing orders, and slow or inconsistent communication about refunds and collections. If you are shopping, check stock status, read size guidance carefully and keep order tracking and communications until refunds or exchanges are confirmed.