Reviews indicate Boux Avenue commonly delivers good product quality and a smooth ordering experience, with many customers noting fast delivery and pleasing packaging. Pricing and promotions are frequently described as fair, supporting repeat purchases. However, a recurring set of reviews report problems with stock availability, delayed or missing orders, and slow or inconsistent communication about refunds and collections. If you are shopping, check stock status, read size guidance carefully and keep order tracking and communications until refunds or exchanges are confirmed.
Examples from available reviews (Nov 2022 – Feb 2026).
Excellent service and high-quality goods received.
“Excellent service and great quality goods.”
Difficulties exchanging and delayed refund with poor communications.
“still waiting for the refund and it’s been a complete faff.”
Previously good bras now have poor fit and loose back design.
“now the back of those bras are horrendous and loose”
Paid for next-day delivery but arrived two days late and damaged.
“Came 2 days later with the box damaged.”
Customers often praise helpful staff and responsive live chat, but some reviews describe problematic exchanges and refund handling that required extra effort.
Several reviewers note reasonable pricing, attractive deals and good price-to-quality balance; promotions and free-delivery thresholds are cited positively.
Many find ordering, site navigation and delivery straightforward and quick; a number report missing orders, delayed deliveries or cumbersome return processes.
Most reviewers report good-quality items that fit well and match descriptions, though a minority note fit changes for specific sizes or damaged items.
Some customers received clear, informative updates, but multiple reviews describe missing emails, delayed responses and inconsistent messages about refunds or collections.
Overall impressions are frequently positive with repeat purchases, yet a notable group experienced order, delivery or refund issues that reduced satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Item out of stock post-purchase, payment not adjusted and no response.
“still haven’t had the payment amount adjusted, no response to my email,”
Unable to return items in USA due to lack of order number and no help.
“There was no order number on the packaging nor a packing slip.”
Was promised full refund for out-of-stock items but refund never received.
“There was no refund and this has been going on since 23rd December.”
Matching set partially unavailable and customer service was rude and unhelpful.
“half of the matching set wasn't in stock.”
Order delivered to wrong address and they refused to help.
“told that my order has been delivered to the wrong address.”
Sandra in Birmingham Bullring provided excellent sizing help and customer service.
“Sandra who served us was so helpful”
Paid £409 but missing items not received and customer service unhelpful.
“COMPANY IS A SCAM.”
Backless strapless bra lost adhesive after one wear and exchange refused.
“it lost it's glue.”
Product quality was poor and material deteriorated after a few days.
“Material will bubble after few days”
Staff were rude, unhelpful and customer service escalated into racial profiling.
“I was racially profiled by both the security team and the store team.”
Helpful and patient staff assisted with finding a strapless bra.
“the staff was very patient and understanding Very helpful.”
Assistant Holly provided excellent, unpressured bra fitting and customer service.
“She was absolutely amazing, I was very nervous but she made me feel comfortable and relaxed.”
Holly gave exceptional personalised service and an excellent shopping experience.
“gave me over and above service today!”
Deliveries are consistently quick and issues are easily resolved.
“super quick dispatch and delivery.”
Order not received after three weeks and refunds refused.
“Have not received my order 3 weeks after ordering it.”
Paid for next-day delivery but items were out of stock and not delivered.
“items never arrived....called customer services only to be told items were out of stock!”
Order not dispatched, poor customer service, and misleading delivery promises.
“Ordered items for my wife for Christmas over a week ago and they have not even been sent from the warehouse yet !”
Item not delivered, order cancelled and refund may be difficult.
“Item never delivered- tracking keeps getting delayed”
Boux Avenue offers an exceptional shopping experience for lingerie, swimwear, and nightwear collections. During my recent visit to their website, I was impressed with the vast range of high-quality products available that catered to all tastes and sizes.
Not only did they offer free delivery on orders over £40, but their return policy made it easy for me to make a purchase without worrying about getting stuck with something that didn't fit. The option of returning in-store or by post provided extra convenience.
What really stood out during my shopping experience was the customer service offered by Boux Avenue. Their knowledgeable staff were prompt in answering my questions through live chat when I needed help selecting a product or determining sizing.
Overall, I am very pleased with my purchase from Boux Avenue and would recommend them to anyone looking for excellent lingerie options online.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boux Avenue is a UK-based retailer specialising in lingerie, nightwear and swimwear, selling via an online store and physical shops. Consumers researching Boux Avenue reviews typically look for information on fit, quality, delivery, returns and customer service.