Store teams often earn praise for helpful, personal service. Reviewers frequently mention comfortable, well-made pyjamas and bras that generally fit well. Many also report missing or late orders, wrong items, and slow refunds. Several customers describe faults such as strapless bra adhesive failing and fabric wearing out quickly.
Examples from available reviews (Nov 2022 – Mar 2026).
Store assistant Freya provided excellent, helpful bra fitting service.
“I had such amazing and lovely help from Freya,”
Paid £409 but missing items not received and customer service unhelpful.
“COMPANY IS A SCAM.”
Loved the comfortable, beautiful pyjamas and bought more.
“So comfortable and beautiful. Love my pjs.”
Product quality was poor and material deteriorated after a few days.
“Material will bubble after few days”
Shoppers regularly praise attentive store staff and supportive fitting help. Many others describe fulfilment problems online, including items not sent, parcels delivered to the wrong address, and dispatches cancelled. The gap is clear: strong in-store service alongside troubled online order handling.
Some customers call the prices reasonable and point to good deals. Value-for-money comments appear less often than feedback on service or product quality. The limited feedback suggests value feels tied to how products look and how smoothly delivery goes.
Several reviews say the website is easy to use and that buying and returns feel straightforward. Others mention checkout issues, missing order numbers, and trouble completing returns from abroad, pointing to uneven digital support. Many praise fast delivery, while delayed or lost orders draw criticism.
Many reviews praise pyjamas, loungewear, and bras for comfort, fit, and finish. Others report failures such as seams coming undone, strapless bra adhesive giving way, and materials deteriorating after a few wears. A smaller number mention colour not matching expectations and inconsistent sizing.
Some customers describe clear updates from order to delivery and quick dispatch messages. Negative reviews cite poor email responses, payments not adjusted for out-of-stock items, and long waits for refunds that were promised. Several accounts also mention customer contact being missing or unhelpful.
Experiences split sharply: many customers are happy with service and products, while many others describe serious fulfilment and refund problems. Positive store visits often sit alongside frustrating online order fixes. Overall impressions depend heavily on orders arriving correctly and refunds being issued quickly.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Item out of stock post-purchase, payment not adjusted and no response.
“still haven’t had the payment amount adjusted, no response to my email,”
Unable to return items in USA due to lack of order number and no help.
“There was no order number on the packaging nor a packing slip.”
Was promised full refund for out-of-stock items but refund never received.
“There was no refund and this has been going on since 23rd December.”
Matching set partially unavailable and customer service was rude and unhelpful.
“half of the matching set wasn't in stock.”
Order delivered to wrong address and they refused to help.
“told that my order has been delivered to the wrong address.”
Sandra in Birmingham Bullring provided excellent sizing help and customer service.
“Sandra who served us was so helpful”
Paid £409 but missing items not received and customer service unhelpful.
“COMPANY IS A SCAM.”
Backless strapless bra lost adhesive after one wear and exchange refused.
“it lost it's glue.”
Product quality was poor and material deteriorated after a few days.
“Material will bubble after few days”
Staff were rude, unhelpful and customer service escalated into racial profiling.
“I was racially profiled by both the security team and the store team.”
Helpful and patient staff assisted with finding a strapless bra.
“the staff was very patient and understanding Very helpful.”
Assistant Holly provided excellent, unpressured bra fitting and customer service.
“She was absolutely amazing, I was very nervous but she made me feel comfortable and relaxed.”
Holly gave exceptional personalised service and an excellent shopping experience.
“gave me over and above service today!”
Deliveries are consistently quick and issues are easily resolved.
“super quick dispatch and delivery.”
Order not received after three weeks and refunds refused.
“Have not received my order 3 weeks after ordering it.”
Paid for next-day delivery but items were out of stock and not delivered.
“items never arrived....called customer services only to be told items were out of stock!”
Order not dispatched, poor customer service, and misleading delivery promises.
“Ordered items for my wife for Christmas over a week ago and they have not even been sent from the warehouse yet !”
Item not delivered, order cancelled and refund may be difficult.
“Item never delivered- tracking keeps getting delayed”
Boux Avenue offers an exceptional shopping experience for lingerie, swimwear, and nightwear collections. During my recent visit to their website, I was impressed with the vast range of high-quality products available that catered to all tastes and sizes.
Not only did they offer free delivery on orders over £40, but their return policy made it easy for me to make a purchase without worrying about getting stuck with something that didn't fit. The option of returning in-store or by post provided extra convenience.
What really stood out during my shopping experience was the customer service offered by Boux Avenue. Their knowledgeable staff were prompt in answering my questions through live chat when I needed help selecting a product or determining sizing.
Overall, I am very pleased with my purchase from Boux Avenue and would recommend them to anyone looking for excellent lingerie options online.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boux Avenue is a UK retailer focused on lingerie, bras, knickers, sleepwear, and loungewear. It sells through its online shop and high-street stores across the UK. Product pages offer size advice, measurements, and images to help shoppers choose the right fit. Customers can order online for home delivery and arrange returns through the website.