Many shoppers describe ordering as quick and the site as easy to browse and check out. At the same time, lots of customers mention slow dispatch, missing parcels, and delivery delays. Several reviewers also say returns and refunds are hard to manage and take a long time. Product feedback is mixed: some items match the photos and fit well, while others arrive lower quality or smaller than shown.
Examples from available reviews (Feb 2018 – Mar 2026).
Reviewer described the company as perfect and fantastic.
“Perfect fantastic company”
Reviewer had been waiting five weeks and still had no order.
“Been waiting 5 weeks and still haven't received my order”
Return process was difficult and customer service delayed refunds.
“they make it so difficult!”
Reviewer reported bad quality and misleading pictures.
“Bad quality. Pictures are misleading.”
Several reviewers say returns are difficult and support does not respond. Some describe refunds as delayed or withheld, and mention return addresses that could not be used. A smaller group reports getting a quick refund when an item never arrived.
A small number of reviews compliment the prices and say the value feels good. Quality complaints do not consistently come with comments about price. Positive value notes usually come from reviewers who also report good fit and on-time delivery.
Some customers find the website easy to navigate and the ordering process simple. Others say the sizing details were wrong and items did not fit as described. Reviews vary on whether tracking and shipment updates were provided.
Many reviews describe weak construction, items arriving smaller than shown, and photos that set the wrong expectation. At the same time, a repeating set of reviewers praise dresses and shoes that fit well and meet expectations. Reports of quality issues often come alongside complaints that returns are difficult.
Multiple reviewers mention slow or missing replies and little to no shipping updates. Some say they were told delays were normal instead of getting clear delivery dates. A few reviewers specifically praise timely updates and shipping notifications.
Reviews split sharply between high-rated purchases with fast delivery and low-rated experiences tied to orders that never arrived and poor service. The same product categories show up on both sides, leading to very different results for buyers. This divide drives both strong recommendations and harsh complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Reviews (3) · Reviews (1) · Quotes shortened · As of: March 2026
I recently made a purchase from Boutiquefeel and I must say that my experience was amazing. The website is user-friendly and easy to browse, which made it simple for me to find what I was looking for. The range of products available on this site is extremely impressive; they have everything that a woman could want when it comes to fashion.
One thing that stood out for me was the quality of the items I bought. They were exactly as described on the website and fit true to size. Moreover, their shipping policy is fantastic- free shipping worldwide! It's really comforting knowing that you do not have additional charges at checkout!
But what impressed me most about Boutiquefeel was their customer service team. I had an issue with tracking my order, but after reaching out to them through email, they responded promptly and helped resolve my problem immediately.
Overall, if you're looking for a great online shopping experience with affordable prices without needing any sort of memberships or recurrent payments - then boutiquefeel is the perfect destination
Reviewer reported bad quality and misleading pictures.
“Bad quality. Pictures are misleading.”
Return address was undeliverable and customer support was unresponsive.
“no response from anyone.”
Order arrived on time; some sizes small but overall brilliant.
“overall brilliant”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boutiquefeel is an online retailer that sells women’s fashion, including dresses, shoes, and accessories. Each listing includes photos and sizing details. Shoppers place orders through an ecommerce checkout that accepts standard online payment methods. The company ships internationally and offers order-tracking pages plus email support for questions.