Customer feedback for Boutiquefeel is mixed: many shoppers praise the website usability, timely deliveries and items fitting true to size, while others report delayed shipping, poor correspondence and difficult returns. Several reviews note good value when the product meets expectations, but quality inconsistencies and sizing problems appear in a number of reports. If you are considering a purchase, check size guides and product photos carefully and review the returns policy before ordering. For higher-risk purchases, consider ordering a single item first and keep proof of postage and communication if you need to return goods.
Examples from available reviews (Feb 2018 – Feb 2026).
Buyer had a smooth shopping experience with good quality and service.
“The website is user-friendly and easy to browse”
Return process was difficult and customer service delayed refunds.
“they make it so difficult!”
Website was easy to use and ordering was straightforward with updates.
“Easy site to navigate & view goods.”
Reviewer says shoes differed from pictures, were poor quality and didn't fit.
“Terrible service, shoes are not what is pictured”
Many customers report timely deliveries and fast orders, while a notable share describe long shipping times, delayed orders and difficult returns.
Some reviewers describe prices as affordable and good value for money, whereas others report cheap materials or call purchases a rip-off.
Several shoppers praise the website as easy to navigate and ordering as straightforward; the sample of explicit UX comments is small.
Product reports vary: many say items fit true and match images, while multiple reviews flag poor materials, sizing problems or manufacturing faults.
Some buyers received prompt, helpful responses, but multiple reviews describe delayed or inconsistent correspondence, especially around returns and refunds.
Overall impressions are mixed: plenty of satisfied customers, yet a significant number report disappointing service, returns issues or product problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Reviews (3) · Reviews (1) · Quotes shortened · As of: February 2026
Items fit and price was great, but shipping updates were lacking.
“no follow up until items is shipped..est 21 days.”
Fast delivery and the product was good.
“fast and good product”
Website and delivery provided a great shopping experience.
“Shopping experience was great”
All ordered items met the reviewer's expectations.
“Everything I have ordered meet me expectations”
Reviewer says shoes differed from pictures, were poor quality and didn't fit.
“Terrible service, shoes are not what is pictured”
Return process was difficult and customer service delayed refunds.
“they make it so difficult!”
Clothes were poor quality, sleeves too long, returns difficult.
“Sending items back is a nightmare”
Dress was lovely and described as good quality.
“Lovely dress.”
Delivery was quicker than expected and colour matched the model.
“The delivery was quicker than I expected.”
The reviewer confirmed they received their order.
“I received it”
Website was easy to use and ordering was straightforward with updates.
“Easy site to navigate & view goods.”
Wedge strap did not have pre-punched holes when putting them on.
“Blue Wedges the strap DOES NOT have pre-punched holes when putting them on.”
Correspondence and responses were significantly delayed.
“All correspondence is way behind”
Reviewer described the company as perfect and fantastic.
“Perfect fantastic company”
Items irritated the reviewer's skin and refund request was pending.
“immediately started to irritate my skin.”
Ordering was easy and delivery took only a few days.
“Really easy to order and delivery took only a few days”
Reviewer stated their experience was very good and thanked the company.
“Hello my experience was very good thank you keep up the good work”
Entire order was shipped together in one package.
“Complete order shipped in one package.”
Order placed on 19 February had still not arrived.
“Ordered 19th February and still waiting”
Item was so small the reviewer chucked it away.
“Item was so small I chucked it away”
Happy with the size and fit and delivery was not long.
“Very happy with the size and the fit”
Order was forgotten and had still not been received.
“my order was forgotten about.”
Sizes were incorrect and clothes did not fit as described.
“The clothes do not fit the size, the size information is not correct”
Reviewer said dispatch and delivery took too long.
“it took to long to dispatch.”
Items' quality exceeded expectations but returns and customer service were terrible.
“they make it so difficult! Absolute nightmare”
Shoes fitted perfectly and reviewer would purchase again.
“Lovely shoes fitted perfectly.”
Order took a very long time and reviewer was unhappy with purchase.
“order took a very long time”
Items ordered in March were not received and no refund or response occurred.
“Did not receive items ordered March 22 2024 and not refunded.”
Delivery took too long and items did not arrive in time for event.
“Too long to receive did not get it in time for my event”
Apparel fell apart when tried on due to very poor quality.
“The apparel was of such poor quality that it fell apart when it was tried on.”
Delivery took long but company reassured the reviewer it was normal.
“was reassured this was normal”
Reviewer praised products, prices and the company overall.
“Great products great prices and a great company to order from”
Delivered products were low quality and exchanges were nearly impossible.
“Umtausch so gut wie unmöglich, nur Rabattangebote..”
Reviewer had been waiting five weeks and still had no order.
“Been waiting 5 weeks and still haven't received my order”
Feedback was requested for items reviewer had not received after seven weeks.
“I have yet to receive after 7 weeks”
Order had not been received after over a month.
“It's been over a month and i havent received my order”
Dress did not arrive but the company refunded quickly.
“did not turn up.even after a month although company were quick to refund.”
Multiple follow-ups received no clear answer about shipping time.
“no answer as to when my order will be shipped”
Reviewer waited seven weeks and then received poor quality goods.
“to then receive poor quality goods”
Reviewer did not like the quality of the blouses purchased.
“I don't like the quality of the blouses I bought from you”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boutiquefeel is an online fashion retailer specialising in women's clothing and accessories. The company sells via a consumer-facing website with product pages that include images and sizing information, and offers international delivery options. This report compiles verified customer reviews to help prospective buyers assess website usability, delivery, returns and product expectations.