Reviews often point to problems with fulfilment, refunds, and vouchers. Several customers mention late or missing deliveries, refund requests that go nowhere, and automated responses. Others praise fast shipping, good fit, and low prices, and some name support agents who fixed issues. Positive notes about fit and sale prices sit alongside repeated operational complaints.
Examples from available reviews (Dec 2021 – Feb 2026).
Returns portal broken, preventing return label generation for several days.
“the Returns Portal STILL isn’t working.”
Gift voucher refund missing PIN and links broken; reviewer £60 out of pocket.
“it has no PIN number so I cannot use it to purchase replacements!”
Customer service (Mary Jane) resolved all complaints and sorted issues.
“All thanks to Mary Jane on her good customer service.”
Products good, prices low, and delivery was fast.
“Great products, great prices, fast delivery :)”
Many reviews describe fulfilment problems such as missing items, deliveries going to the wrong place, and express orders arriving late. Customers also mention being asked multiple times for the same proof and waiting a long time for refunds. A smaller number praise named staff for resolving issues quickly.
Several reviewers point to strong discounts, low prices, and good savings during sales. Others say return shipping fees or credit notes and gift vouchers they can’t use reduce the real value. Complaints about refunds being forced or not fully paid back directly shape how good the deal feels.
Some users report broken website tools and returns-portal errors that stop them generating labels or completing returns. Multiple accounts also mention checkout and address problems that lead to lost or delayed deliveries. A few customers say quick WhatsApp replies made things easier.
Many reviewers say the clothing fits as expected and matches what they anticipate for the price, especially in sales. A smaller group reports faulty or damaged items and says they were not given full refunds for those faults. Fit and comfort come up often as positives.
Common complaints mention automated responses, messages being ignored, and no follow-up from a real person. Several reviews praise fast WhatsApp replies and named agents who gave clear help. Some also note support asking again for information they had already provided.
Experiences split between operational problems and satisfaction with products and pricing. Most negative comments focus on order handling, refunds, and voucher issues. Positive reviews credit fit, price, and specific support agents for a good outcome.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service replied with generic responses and didn't resolve older order issue.
“Your company does not value feedback”
Credit note received after expiry, unable to use it; disappointed.
“credit note has an expiry date of the 8th February 2026”
Gift card refund lacked working PIN and customer service didn't resolve.
“no pin provided so cannot use.”
Returns portal broken, preventing return label generation for several days.
“the Returns Portal STILL isn’t working.”
Products good, prices low, and delivery was fast.
“Great products, great prices, fast delivery :)”
System reverted address causing wrong delivery; support slow and unhelpful.
“their system reverted to my previous address”
Multiple items missing; company keeps requesting same evidence without resolving.
“no resolution, no accountability, and no refund for the missing items.”
Address error and slow, unhelpful support led to lost birthday gift.
“I feel like I’ve been robbed and my husband never got his birthday present”
Gift voucher refund missing PIN and links broken; reviewer £60 out of pocket.
“it has no PIN number so I cannot use it to purchase replacements!”
Next day service now unreliable with frequent delays.
“Service has collapsed.”
Reviewer considers BoohooMAN the best UK brand and loves it.
“Best UK brand , everything is fine , Love it Boohoo”
Reviewer will never use company again due to awful refunds and service.
“I have no words for their refunds policy and customer service, just awful.”
Gift voucher never arrived and support stopped replying after order number.
“they claim not to recognise the number.”
Gift certificate unusable and support keeps asking for repeated information.
“Basically stolen my money!”
Return shipping costs exceeded order cost and company refused to cover them.
“shipping costs to return the package to UK was more than 300€”
Paid for next-day delivery but order didn't arrive and support unhelpful.
“Worst Experience – Next Day Delivery Failed!”
Reviewer alleges forced gift card refunds and poor delivery performance.
“Complete scammers.”
Clothing fit tall frame well; quality matches price and expectations.
“quality is adequate for the pricing during sales.”
Package marked delivered but not received and customer service failed to resolve.
“package is showing as delivered but I didn’t receive it.”
Company failed to provide correct returns address, then delayed refund.
“no correct return address was ever provided.”
Express shipping failed and customer care used automated replies only.
“the company is run by AI”
Purchase fell just outside returns extension and support was unhelpful.
“They hide behind the country time difference”
Order never arrived and company unresponsive despite weeks of contact attempts.
“never received my order.”
AI responses and refusal to accept return despite timely contact.
“Repeated AI answers with no actual human.”
Items not shipped after two weeks and refund request ignored.
“It’s been two weeks and my items haven’t been received or shipped out.”
Accidental gift certificate refund led to prolonged battle to recover money.
“I'm nearly £50 down and no gift certificate”
Missed return window by a day and received ripped jeans; return refused.
“I missed their return window by one day”
Items not delivered on time and customer service non-existent.
“This company is a scam avoid!!”
Wrong item sent and company demanded customer pay return shipping.
“they sent me the wrong ítem and they want to give me half”
Paid for express shipping but delivery was late and support unresponsive.
“package arrived a week later.”
Returned items but refund delayed and messages ignored.
“no refund, messages ignored and patience wearing thin!”
Incorrect size refunds ignored and customer service unhelpful.
“Absolutely awful company, with terrible customer service.”
Received wrong sizes and voucher without PIN; no refund.
“I am over £100 down but no refund in sight”
Positive overall experience with good products and service.
“Great company, products, service, price. Thanks!”
Very slow responses and apparent lack of accountability.
“Disgusting response times.”
Quick WhatsApp feedback impressed the customer.
“Amazing feedback on what's app.”
Refund delayed and customer service unresponsive despite returned item.
“I STILL have not received my refund”
WhatsApp support responded within four minutes and resolved issue.
“Got an answer within 4 min”
Credit note option failed and customer support ignored refund queries.
“They just keep hold of your money and ignore ALL communication”
No confirmation email made tracking hard, WhatsApp support was quick.
“I didnt received confirmation email”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BoohooMAN is a UK online retailer focused on men’s fashion, including shirts, trousers, jackets, footwear, and accessories. It sells through an e-commerce site with international shipping and runs regular sales and discount events. The company offers gift cards and an online returns portal for exchanges and refunds. Customers can contact support by email, live chat, or WhatsApp.