Reviews Analysed
21
We Collect & Analyse Reviews
BoohooMan
Experiences & Reviews
BoohooMAN is the menswear label of online fashion retailer Boohoo Group, selling casual and trend-led clothing and accessories primarily through its e-commerce platforms. The brand markets affordable, fast-fashion items and ships to multiple countries, with returns and customer support handled via its online channels.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
10d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Many reviews describe slow or missing refunds and lost parcels, while other customers report quick deliveries and resolved issues when support intervenes.
Share
Mixed
25%
💰
Value for money
Some customers mention attractive discounts, but several report being charged return fees, held credit notes or double charges that reduced perceived value.
Share
Weak
12%
⚡
User experience
Ordering and tracking experiences are mixed: some users find the site and support straightforward, others struggle to track orders or get timely help.
Share
Mixed
10%
🔧
Product quality
Product comments are limited: a few users praise fabric and fit, while others report frayed or damaged items on arrival.
Share
Mixed
3%
📞
Communication
Many reviewers praise fast WhatsApp replies and named agents; an almost equal number report no responses, automated messages or unreturned enquiries.
Share
Mixed
23%
⭐
Overall experience
Overall impressions are split: positive customer‑service interactions appear frequently, but a substantial number of reviews cite refund and returns problems.
Share
Mixed
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Needed to findout how to make a student…
"Needed to findout how to make a student account, and contacted boohooman support via WhatsApp. Got an a..."
Solomon Mwesigwa
External Source
Oct 02, 2025
Featured for: Fast WhatsApp support, resolved issue
No refund and terrible customer service
"I actually cannot believe how bad the customer service is to try and speak to anyone, my order has been missing with no updates for weeks and I've bee..."
Logan Booth
External Source
Oct 02, 2025
Featured for: Negative: no refund, poor service
Please don't buy from Boohooman
"Returned a jacket to them and selected credit note for the first time as they offered 10% extra for doing this. Received an email on the 18th Septembe..."
Moose
External Source
Oct 02, 2025
Featured for: Credit note held, ignored communications
Unfortunately won’t be using again
"Unfortunately won’t be using again. Ordered a few pairs of trousers, hoodie and t shirts. Hoodie and T-shirts are decent quality, one pair trousers ca..."
Tom
External Source
Oct 01, 2025
Featured for: Damaged trousers; returns and charges
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Blessed By God
External Source
Oct 02, 2025
Amazing feedback on what's app
Amazing feedback on what's app. I wish al...
L
Logan Booth
External Source
Oct 02, 2025
No refund and terrible customer service
I actually cannot believe how bad the customer service is to try and speak to anyone, my order has been missing with no updates for weeks and I've bee...
S
Solomon Mwesigwa
External Source
Oct 02, 2025
Needed to findout how to make a student…
Needed to findout how to make a student account, and contacted boohooman support via WhatsApp. Got an a...
M
Moose
External Source
Oct 02, 2025
Please don't buy from Boohooman
Returned a jacket to them and selected credit note for the first time as they offered 10% extra for doing this. Received an email on the 18th Septembe...
K
Katie Prosser
External Source
Oct 01, 2025
I didnt received confirmation email so…
I didnt received confirmation email so trying to track my order was diffi...
Y
Yes boss
External Source
Oct 01, 2025
Had a great experience today with…
Had a great experience today with boohooMAN and all my complains was all atte...
I
Idrisa Sam Kabba
External Source
Oct 01, 2025
I reached out to customer service
I reached out to customer service, and the workers named Hannah, Kyla, and Kai...
O
Omar Hawleri
External Source
Oct 01, 2025
Return no refund scam
Should have read these reviews before placing an order for the first time. Bought a pair of very similar shoes with the intention to keep one that I l...
C
Caroline Magee
External Source
Oct 01, 2025
DONT ODER THEY DONT GIVE YOU A REFUND
DONT ODER THEY DONT GIVE YOU A REFUND, Then say they have sent a gift receipt, When you ask for proof. They say check junk and spam and be patient. I...
A
Abdiel Huambachano
External Source
Oct 01, 2025
I had a problem with my order and I…
I had a problem with my order and I spoke t...
T
Tom
External Source
Oct 01, 2025
Unfortunately won’t be using again
Unfortunately won’t be using again. Ordered a few pairs of trousers, hoodie and t shirts. Hoodie and T-shirts are decent quality, one pair trousers ca...
J
Jerry Dennis
External Source
Sep 30, 2025
Good morning today is September 30
Good morning today is September 30, 2025. I ordered my son school clothes. July. My son received seven pieces of the 14 pieces out order speed X deliv...
B
Black Unicorn
External Source
Sep 30, 2025
Nothing!!
If anything could go wrong, this is it. Order not received. The company doesn't take any action,...
J
James
External Source
Sep 30, 2025
First time I’ve used BoohooMAN
First time I’ve used BoohooMAN. I ordered some trousers that were too big and I returned them 2 days later. It then...
F
Filip Salković
External Source
Sep 30, 2025
Cuatomer service
I reached out to customer service and worker named Kai was...
L
Lee Jones
External Source
Sep 30, 2025
AVOID
Avoid this company are lairers and fraudsters AVOID AVOID AVOID Rob were kee...
M
Manmohit Singh
External Source
Sep 30, 2025
Great
...
O
Ola Kongo
External Source
Sep 29, 2025
Perfect customer service quick…
Perfect customer service quick effic...
M
Mattis
External Source
Sep 29, 2025
Nobody answers to anything
Nobody answers to anything, only automa...
A
AD
External Source
Sep 29, 2025
Terrible
Somehow it took my order out twice so got two packages and the money out twice. Luckily I could cover it but not good. How does that happen. Sent one...
Conclusion
Reviews show a clear pattern: many customers praise fast, helpful responses via WhatsApp and named support agents, while a significant portion report unresolved refunds, delayed returns and missing parcels. Product comments are fewer but include both positive notes on fabric and negative reports of frayed or damaged items. If you consider ordering, check the returns and refund process carefully, keep tracking references and consider contacting support via WhatsApp where reviewers report faster replies. For buyers prioritising smooth returns and refunds, the reported variability suggests caution and careful record‑keeping when returning items.