Reviews often point to problems with fulfilment, refunds, and vouchers. Several customers mention late or missing deliveries, refund requests that go nowhere, and automated responses. Others praise fast shipping, good fit, and low prices, and some name support agents who fixed issues. Positive notes about fit and sale prices sit alongside repeated operational complaints.
Examples from available reviews (Dec 2021 – Feb 2026).
Returns portal broken, preventing return label generation for several days.
“the Returns Portal STILL isn’t working.”
Gift voucher refund missing PIN and links broken; reviewer £60 out of pocket.
“it has no PIN number so I cannot use it to purchase replacements!”
Customer service (Mary Jane) resolved all complaints and sorted issues.
“All thanks to Mary Jane on her good customer service.”
Products good, prices low, and delivery was fast.
“Great products, great prices, fast delivery :)”
Many reviews describe fulfilment problems such as missing items, deliveries going to the wrong place, and express orders arriving late. Customers also mention being asked multiple times for the same proof and waiting a long time for refunds. A smaller number praise named staff for resolving issues quickly.
Several reviewers point to strong discounts, low prices, and good savings during sales. Others say return shipping fees or credit notes and gift vouchers they can’t use reduce the real value. Complaints about refunds being forced or not fully paid back directly shape how good the deal feels.
Some users report broken website tools and returns-portal errors that stop them generating labels or completing returns. Multiple accounts also mention checkout and address problems that lead to lost or delayed deliveries. A few customers say quick WhatsApp replies made things easier.
Many reviewers say the clothing fits as expected and matches what they anticipate for the price, especially in sales. A smaller group reports faulty or damaged items and says they were not given full refunds for those faults. Fit and comfort come up often as positives.
Common complaints mention automated responses, messages being ignored, and no follow-up from a real person. Several reviews praise fast WhatsApp replies and named agents who gave clear help. Some also note support asking again for information they had already provided.
Experiences split between operational problems and satisfaction with products and pricing. Most negative comments focus on order handling, refunds, and voucher issues. Positive reviews credit fit, price, and specific support agents for a good outcome.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service (Mary Jane) resolved all complaints and sorted issues.
“All thanks to Mary Jane on her good customer service.”
Named staff were prompt and friendly in resolving the issue.
“the workers named Hannah, Kyla, and Kai were incredibly prompt and friendly in responding to my issue and resolving it.”
Returned parcel tracked as delivered but refund denied; poor support.
“they're useless and unprofessional.”
Repeated automated replies and no refund despite many WhatsApp messages.
“Write over 80 WhatsApp messages”
Kai from support helped resolve the order problem.
“he helped me resolve my question.”
Product had faults and returns policy charged for returning faulty items.
“they don't refund you in full”
SpeedX misdelivered half the order; BoohooMAN unresponsive about refund/reship.
“keep getting the runaround”
Order not received and company took no action or support.
“Order not received.”
Took almost three weeks to refund returned trousers; not recommended.
“It then took them almost 3 weeks to refund me.”
Kai provided fast and friendly customer service resolving the problem.
“worker named Kai was very fast and nice in responding and resolving the problem.”
Reviewer accuses company of dishonesty and fraud, advises avoidance.
“Avoid this company are lairers and fraudsters”
Reviewer says the company always helps them.
“Great, they help me always”
Customer service was quick and efficient according to reviewer.
“Perfect customer service quick efficient response”
Only automated replies and no human responses; don't order.
“Nobody answers to anything”
Order charged twice and refund delayed four weeks; support hard to contact.
“Somehow it took my order out twice”
Order missed delivery deadline and customer service ignored urgency.
“I will never place another order with Boohooman again.”
Only part of order arrived and refund/returns unresolved.
“Complete waste of time and money.”
Return failed due to order number issues and no response.
“I am out of $120.”
Clothes comfortable and delivery arrived a day early.
“Comfortable clothes and arrived 1 day early”
When I first went through the website, they had amazing discounts and I thought it was just a way of attracting customers. I contacted customer care and they assured me that the discounts were on selected items. I made sure all the items that I had picked were on offer. During payment, I was surprised that I saved a few dollars on each product. I couldn't wait to see the quality of the leather jacket, cargo pants and tracksuit. The delivery was super quick and when I checked they were pretty. The fabric, colors, prints and size were on point. Since then, I'm always on the lookout to see which items are available at discounted prices.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BoohooMAN is a UK online retailer focused on men’s fashion, including shirts, trousers, jackets, footwear, and accessories. It sells through an e-commerce site with international shipping and runs regular sales and discount events. The company offers gift cards and an online returns portal for exchanges and refunds. Customers can contact support by email, live chat, or WhatsApp.