Reviewers often praise the print quality, colour and build of photobooks, calendars and personalised gifts. Many say the standard-print ordering process online is simple. Some describe major service failures, including incorrect deliveries, missing items and late orders. A noticeable number also say the web app or the latest editor update is unstable or difficult to use.
Examples from available reviews (Dec 2019 – Mar 2026).
Consistently great photo quality and accurate prints.
“Always great photo quality and accuracy”
Website becomes easy to use for arranging photos into albums.
“it is easy to select and arrange your chosen photos”
App loses long projects and customer care is patronising or absent.
“it’s useless and loses projects”
Received strangers' photos, raising privacy concerns and prompting a refund request.
“completely random set of pictures from another family”
Service experiences are clearly mixed. Many reviews mention delivery errors, missing items and delayed orders that led to complaints. Others describe problems being fixed through reprints, replacements or faster handling.
Many customers call photobooks, calendars and puzzles good value for the price. Fewer reviews mention cases where refunds did not include postage, or where late delivery ruined a paid-for occasion.
Several reviewers find the website easy for choosing and arranging photos and placing quick orders. Others criticise the mobile app and the new book editor, pointing to lost projects, confusing screens and limited iPad support.
A large share of reviews highlight sharp prints, vivid colour and sturdy book binding. Other reviewers report oversaturated or blurry prints, plus poor automatic cropping on some orders.
Only a limited number of reviews mention communication. Those that do either praise clear delivery updates and helpful messages, or describe ignored requests and slow or unhelpful replies.
Reviews show a stark contrast: strong satisfaction with finished products alongside serious service and usability problems. Some customers keep buying for the quality and value, while others describe one-off failures that changed what they chose next time.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Very cheap, reliable prints arrived extremely quickly and were well packaged.
“They were actually that quick”
I recently used Bonusprint to create a photo book filled with memories from my last vacation, and I was thoroughly impressed with their service. The website was incredibly user-friendly and allowed me to easily upload my photos and arrange them how I wanted.
The customization options were also impressive - I was able to choose from various layouts, add captions and borders, and even change the background colors for each page.
Once I placed my order, the delivery was surprisingly quick considering it had come all the way from Europe. When it arrived, I could tell that care had been taken in packaging everything securely.
The final product itself exceeded my expectations; the quality of the paper pages felt substantial, every photo looked sharp and vividly colored even though some of them were quite old.
Overall, using Bonusprint proved an enjoyable experience that resulted in a wonderful tangible item that will remind us forever of our time together on vacation
Personalised calendar arrived with many blurry pictures and poor refund offer.
“most of the pictures were blurry”
Website and app were terrible, causing stress so reviewer used competitor.
“Terrible app and webpage”
Received strangers' photos, raising privacy concerns and prompting a refund request.
“completely random set of pictures from another family”
Company missed delivery deadline for a £100 book, ruining the birthday.
“ruined my day and my husband's special day”
Creative app was hard to use with no instructions, wasting hours.
“Terribly hard to use creative app”
Prints were oversaturated and red compared to the reviewer's edits.
“Way over saturated and red in colour”
Customer service failed to correct a faulty photobook and resent an identical copy.
“Absolutely appalling customer service from Bonusprint”
Received incorrect prints instead of cards and voucher didn't cover postage.
“20 photo prints with envelopes and writing all over the back”
Order produced photo prints instead of folded cards causing confusion and frustration.
“30 photos which couldn't even be used as a postcard”
Received two photo books quickly and with superb quality.
“Also the quality is superb.”
Order arrived in multiple deliveries and one print never arrived.
“the final print has still not been delivered”
Books missed Christmas delivery; refunds and returns were mishandled.
“Disappointing all round service including customer service.”
Wrong product delivered twice and correct item still undelivered.
“They have delivered the wrong product twice, blaming technical error.”
App loses long projects and customer care is patronising or absent.
“it’s useless and loses projects”
Calendars arrived on Christmas Eve after delays, causing extra costs.
“VERY, VERY POOR!”
Premium prints not delivered and customer care did not reply.
“They have taken my money but not delivered the photos.”
Photobook arrived after Christmas despite early attempts and unhelpful service.
“It would not be ready for Xmas.”
App and website prevented calendar customisation and failed to work.
“you then find you can't select any style of calender”
Calendars arrived on 23 December, too late for Christmas delivery.
“arrived on the 23rd December in the afternoon so far too late to send for Christmas Day.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bonusprint is an online photo-printing service offering photobooks, calendars, canvases, personalised puzzles and other photo gifts. Customers upload images through the website or mobile app, then use templates and layout tools to customise items. The service handles digital printing and delivery, with order tracking and online payment. Support includes online help and customer-care contact for production or delivery questions.