Reviews show a pattern of strong print quality and many users praising packaging and delivery speed. Several reviewers note the website is straightforward, though editing tools and cropping controls can be awkward for some customers. Communication and customer service are inconsistent: there are examples of helpful, responsive staff but also reports of ignored requests and lost orders. If you order, check image proportions and crop previews carefully, and contact support early for urgent or specialised delivery needs.
Examples from available reviews (Dec 2019 – Feb 2026).
Quick delivery and high-quality photo book with easy website customisation.
“The final product itself exceeded my expectations;”
Order was misdelivered and delayed despite paying for next-day delivery.
“They sent it to totally different address”
Design tools are difficult and limit custom layout flexibility.
“design tools unwieldy & difficult.”
Company expedited a book for a funeral with kind communication and great quality.
“quality is amazing and the service was top tier”
Mostly punctual deliveries and secure packaging; several reviewers also highlight helpful staff when issues arise, though a minority report dispatch failures and long delays.
Few reviewers mention price explicitly; those who do describe products as affordable or good value, often citing discounts.
Many find the website easy to use, but multiple reviewers report clumsy editing tools, cropping frustrations and device-specific limitations.
Frequent praise for sturdy paper, sharp vivid prints and overall photobook quality; a smaller number mention dull colours or poor cropping.
Some customers report clear, kind and timely communication, while others describe ignored requests or unhelpful responses about lost or delayed orders.
Overall impressions lean positive with many satisfied customers, but a notable minority experienced service or quality issues that affected satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Very cheap, reliable prints arrived extremely quickly and were well packaged.
“They were actually that quick”
I recently used Bonusprint to create a photo book filled with memories from my last vacation, and I was thoroughly impressed with their service. The website was incredibly user-friendly and allowed me to easily upload my photos and arrange them how I wanted.
The customization options were also impressive - I was able to choose from various layouts, add captions and borders, and even change the background colors for each page.
Once I placed my order, the delivery was surprisingly quick considering it had come all the way from Europe. When it arrived, I could tell that care had been taken in packaging everything securely.
The final product itself exceeded my expectations; the quality of the paper pages felt substantial, every photo looked sharp and vividly colored even though some of them were quite old.
Overall, using Bonusprint proved an enjoyable experience that resulted in a wonderful tangible item that will remind us forever of our time together on vacation
Personalised calendar arrived with many blurry pictures and poor refund offer.
“most of the pictures were blurry”
Website and app were terrible, causing stress so reviewer used competitor.
“Terrible app and webpage”
Received strangers' photos, raising privacy concerns and prompting a refund request.
“completely random set of pictures from another family”
Company missed delivery deadline for a £100 book, ruining the birthday.
“ruined my day and my husband's special day”
Creative app was hard to use with no instructions, wasting hours.
“Terribly hard to use creative app”
Prints were oversaturated and red compared to the reviewer's edits.
“Way over saturated and red in colour”
Customer service failed to correct a faulty photobook and resent an identical copy.
“Absolutely appalling customer service from Bonusprint”
Received incorrect prints instead of cards and voucher didn't cover postage.
“20 photo prints with envelopes and writing all over the back”
Order produced photo prints instead of folded cards causing confusion and frustration.
“30 photos which couldn't even be used as a postcard”
Received two photo books quickly and with superb quality.
“Also the quality is superb.”
Order arrived in multiple deliveries and one print never arrived.
“the final print has still not been delivered”
Books missed Christmas delivery; refunds and returns were mishandled.
“Disappointing all round service including customer service.”
Wrong product delivered twice and correct item still undelivered.
“They have delivered the wrong product twice, blaming technical error.”
App loses long projects and customer care is patronising or absent.
“it’s useless and loses projects”
Calendars arrived on Christmas Eve after delays, causing extra costs.
“VERY, VERY POOR!”
Premium prints not delivered and customer care did not reply.
“They have taken my money but not delivered the photos.”
Photobook arrived after Christmas despite early attempts and unhelpful service.
“It would not be ready for Xmas.”
App and website prevented calendar customisation and failed to work.
“you then find you can't select any style of calender”
Calendars arrived on 23 December, too late for Christmas delivery.
“arrived on the 23rd December in the afternoon so far too late to send for Christmas Day.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bonusprint is an online photo-printing service that produces personalised photo products such as photobooks, calendars, prints and canvases for consumers. The service is marketed to people who want physical keepsakes from digital photos and typically ships across Europe. When researching Bonusprint, reviewers commonly discuss aspects such as website tools, print quality, delivery and customer support.