Reviews show a pattern of strong print quality and many users praising packaging and delivery speed. Several reviewers note the website is straightforward, though editing tools and cropping controls can be awkward for some customers. Communication and customer service are inconsistent: there are examples of helpful, responsive staff but also reports of ignored requests and lost orders. If you order, check image proportions and crop previews carefully, and contact support early for urgent or specialised delivery needs.
Examples from available reviews (Dec 2019 – Feb 2026).
Quick delivery and high-quality photo book with easy website customisation.
“The final product itself exceeded my expectations;”
Order was misdelivered and delayed despite paying for next-day delivery.
“They sent it to totally different address”
Design tools are difficult and limit custom layout flexibility.
“design tools unwieldy & difficult.”
Company expedited a book for a funeral with kind communication and great quality.
“quality is amazing and the service was top tier”
Mostly punctual deliveries and secure packaging; several reviewers also highlight helpful staff when issues arise, though a minority report dispatch failures and long delays.
Few reviewers mention price explicitly; those who do describe products as affordable or good value, often citing discounts.
Many find the website easy to use, but multiple reviewers report clumsy editing tools, cropping frustrations and device-specific limitations.
Frequent praise for sturdy paper, sharp vivid prints and overall photobook quality; a smaller number mention dull colours or poor cropping.
Some customers report clear, kind and timely communication, while others describe ignored requests or unhelpful responses about lost or delayed orders.
Overall impressions lean positive with many satisfied customers, but a notable minority experienced service or quality issues that affected satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Creating a photobook was slow and frustrating due to upload and editing issues.
“they hadn't actually uploaded”
Photo copying and calendars were easy, but book creation was too complex.
“make photo copying easy”
Orders were processed quickly and photo quality was very good.
“delivered super fast”
Photos were easy to select from phone and delivered within days.
“The photos are easy to choose from your phone”
Initial delivery failures required escalation, then Photobox reprinted promptly.
“they actioned a reprint immediately”
Consistently great photo quality and accurate prints.
“Always great photo quality and accuracy”
Prints have vibrant colours, good quality and fast delivery.
“Vibrant colours, very good printing”
Ordering was quick and easy with swift delivery and good quality prints.
“quick and easy process”
Product was easy to use with swift turnaround and good quality.
“Easy to use product”
Creating photo books was easy and quality was great.
“Easy to create fantastic photo books”
Results excellent but having two platforms is confusing, and iPad support lacks.
“having 2 platforms is very confusing”
Software is user-friendly with flexible draft review and excellent production quality.
“User friendly software to use online”
Reviewer states 'I love this product'.
“I love this product”
Regular purchaser says product quality is consistently very good.
“Qulaity of the end product is always very very good”
Received someone else's photos and had to complain to obtain a refund.
“I was sent someone else’s photos”
Puzzle item and price brilliant, but reviewer will use someone else next time.
“Brilliant item and price.”
New upgrade made book creation difficult and unusable for this reviewer.
“The 'upgrade' is awful”
Personalised puzzle was amazing and the recipient loved it.
“Ordered a personalised puzzle and its amazing.”
Product was great with a quick turnaround.
“Great product and quick turnaround”
Perfect present, easy to order and delivered on time.
“Perfect present”
Order was misdelivered and delayed despite paying for next-day delivery.
“They sent it to totally different address”
Order was delivered on time and well packaged.
“Delivered on time.”
Calendars and photobooks were fantastic and worth the price.
“They are fantastic & well worth the price.”
Requests to send or view the book online were ignored repeatedly.
“requests were ignored”
Website was easy to use to create the product.
“The ease of use on the website”
Generally good service, but the new book editor is less intuitive.
“I’m not a fan of the new book editing interface”
Made a wedding book easily that was affordable and well received.
“they both love it”
Books have superb quality and help preserve memories.
“The quality of the books is superb.”
Design tools are difficult and limit custom layout flexibility.
“design tools unwieldy & difficult.”
Website becomes easy to use for arranging photos into albums.
“it is easy to select and arrange your chosen photos”
Product was great, delivered in the allocated time slot.
“delivery in the allocated time slot”
Pictures are excellent though some needed cropping beforehand.
“The pictures are awesome”
Product was excellent with hassle-free service.
“Hassle free service”
Photobook prints were dull, gloomy and badly cropped.
“gloomy badly cropped pictures”
Order showed no tracking movement and customer service kept advising to wait.
“Shocking customer service”
Good communication and earlier-than-expected delivery.
“Good communication from photo box”
Canvas initially cropped a face, but customer service resolved with a free replacement.
“get a free correct print”
Unable to select flat pages on iPad and customer service couldn't help remotely.
“unable to change it to flat pages”
Company expedited a book for a funeral with kind communication and great quality.
“quality is amazing and the service was top tier”
Delighted with the photobook quality and speedy delivery.
“great quality & speedy delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bonusprint is an online photo-printing service that produces personalised photo products such as photobooks, calendars, prints and canvases for consumers. The service is marketed to people who want physical keepsakes from digital photos and typically ships across Europe. When researching Bonusprint, reviewers commonly discuss aspects such as website tools, print quality, delivery and customer support.