Reviewers often praise the print quality, colour and build of photobooks, calendars and personalised gifts. Many say the standard-print ordering process online is simple. Some describe major service failures, including incorrect deliveries, missing items and late orders. A noticeable number also say the web app or the latest editor update is unstable or difficult to use.
Examples from available reviews (Dec 2019 – Mar 2026).
Consistently great photo quality and accurate prints.
“Always great photo quality and accuracy”
Website becomes easy to use for arranging photos into albums.
“it is easy to select and arrange your chosen photos”
App loses long projects and customer care is patronising or absent.
“it’s useless and loses projects”
Received strangers' photos, raising privacy concerns and prompting a refund request.
“completely random set of pictures from another family”
Service experiences are clearly mixed. Many reviews mention delivery errors, missing items and delayed orders that led to complaints. Others describe problems being fixed through reprints, replacements or faster handling.
Many customers call photobooks, calendars and puzzles good value for the price. Fewer reviews mention cases where refunds did not include postage, or where late delivery ruined a paid-for occasion.
Several reviewers find the website easy for choosing and arranging photos and placing quick orders. Others criticise the mobile app and the new book editor, pointing to lost projects, confusing screens and limited iPad support.
A large share of reviews highlight sharp prints, vivid colour and sturdy book binding. Other reviewers report oversaturated or blurry prints, plus poor automatic cropping on some orders.
Only a limited number of reviews mention communication. Those that do either praise clear delivery updates and helpful messages, or describe ignored requests and slow or unhelpful replies.
Reviews show a stark contrast: strong satisfaction with finished products alongside serious service and usability problems. Some customers keep buying for the quality and value, while others describe one-off failures that changed what they chose next time.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Creating a photobook was slow and frustrating due to upload and editing issues.
“they hadn't actually uploaded”
Photo copying and calendars were easy, but book creation was too complex.
“make photo copying easy”
Orders were processed quickly and photo quality was very good.
“delivered super fast”
Photos were easy to select from phone and delivered within days.
“The photos are easy to choose from your phone”
Initial delivery failures required escalation, then Photobox reprinted promptly.
“they actioned a reprint immediately”
Consistently great photo quality and accurate prints.
“Always great photo quality and accuracy”
Prints have vibrant colours, good quality and fast delivery.
“Vibrant colours, very good printing”
Ordering was quick and easy with swift delivery and good quality prints.
“quick and easy process”
Product was easy to use with swift turnaround and good quality.
“Easy to use product”
Creating photo books was easy and quality was great.
“Easy to create fantastic photo books”
Results excellent but having two platforms is confusing, and iPad support lacks.
“having 2 platforms is very confusing”
Software is user-friendly with flexible draft review and excellent production quality.
“User friendly software to use online”
Reviewer states 'I love this product'.
“I love this product”
Regular purchaser says product quality is consistently very good.
“Qulaity of the end product is always very very good”
Received someone else's photos and had to complain to obtain a refund.
“I was sent someone else’s photos”
Puzzle item and price brilliant, but reviewer will use someone else next time.
“Brilliant item and price.”
New upgrade made book creation difficult and unusable for this reviewer.
“The 'upgrade' is awful”
Personalised puzzle was amazing and the recipient loved it.
“Ordered a personalised puzzle and its amazing.”
Product was great with a quick turnaround.
“Great product and quick turnaround”
Perfect present, easy to order and delivered on time.
“Perfect present”
Order was misdelivered and delayed despite paying for next-day delivery.
“They sent it to totally different address”
Order was delivered on time and well packaged.
“Delivered on time.”
Calendars and photobooks were fantastic and worth the price.
“They are fantastic & well worth the price.”
Requests to send or view the book online were ignored repeatedly.
“requests were ignored”
Website was easy to use to create the product.
“The ease of use on the website”
Generally good service, but the new book editor is less intuitive.
“I’m not a fan of the new book editing interface”
Made a wedding book easily that was affordable and well received.
“they both love it”
Books have superb quality and help preserve memories.
“The quality of the books is superb.”
Design tools are difficult and limit custom layout flexibility.
“design tools unwieldy & difficult.”
Website becomes easy to use for arranging photos into albums.
“it is easy to select and arrange your chosen photos”
Product was great, delivered in the allocated time slot.
“delivery in the allocated time slot”
Pictures are excellent though some needed cropping beforehand.
“The pictures are awesome”
Product was excellent with hassle-free service.
“Hassle free service”
Photobook prints were dull, gloomy and badly cropped.
“gloomy badly cropped pictures”
Order showed no tracking movement and customer service kept advising to wait.
“Shocking customer service”
Good communication and earlier-than-expected delivery.
“Good communication from photo box”
Canvas initially cropped a face, but customer service resolved with a free replacement.
“get a free correct print”
Unable to select flat pages on iPad and customer service couldn't help remotely.
“unable to change it to flat pages”
Company expedited a book for a funeral with kind communication and great quality.
“quality is amazing and the service was top tier”
Delighted with the photobook quality and speedy delivery.
“great quality & speedy delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bonusprint is an online photo-printing service offering photobooks, calendars, canvases, personalised puzzles and other photo gifts. Customers upload images through the website or mobile app, then use templates and layout tools to customise items. The service handles digital printing and delivery, with order tracking and online payment. Support includes online help and customer-care contact for production or delivery questions.