Reviews Analysed
21
We Collect & Analyse Reviews
Bonusprint
Experiences & Reviews
Bonusprint is an online photo-printing service that produces personalised photo products such as photobooks, calendars, prints and canvases for consumers. The service is marketed to people who want physical keepsakes from digital photos and typically ships across Europe. When researching Bonusprint, reviewers commonly discuss aspects such as website tools, print quality, delivery and customer support.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
13d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Mostly punctual deliveries and secure packaging; several reviewers also highlight helpful staff when issues arise, though a minority report dispatch failures and long delays.
Share
Strong
18%
💰
Value for money
Few reviewers mention price explicitly; those who do describe products as affordable or good value, often citing discounts.
Share
Mixed
3%
⚡
User experience
Many find the website easy to use, but multiple reviewers report clumsy editing tools, cropping frustrations and device-specific limitations.
Share
Mixed
14%
🔧
Product quality
Frequent praise for sturdy paper, sharp vivid prints and overall photobook quality; a smaller number mention dull colours or poor cropping.
Share
Strong
23%
📞
Communication
Some customers report clear, kind and timely communication, while others describe ignored requests or unhelpful responses about lost or delayed orders.
Share
Mixed
9%
⭐
Overall experience
Overall impressions lean positive with many satisfied customers, but a notable minority experienced service or quality issues that affected satisfaction.
Share
Mixed
32%
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
A great place to turn your digital memories into something you can touch
"I recently used Bonusprint to create a photo book filled with memories from my last vacation, and I was thoroughly impressed with their service. The website was incredibly user-friendly and allowed me to easily upload my photos and arrange them how I wanted. The customization options were also impressive - I was able to choose from various layouts, add captions and borders, and even change the background colors for each page. Once I placed my order, the delivery was surprisingly quick considering it had come all the way from Europe. When it arrived, I could tell that care had been taken in packaging everything securely. The final product itself exceeded my expectations; the quality of the paper pages felt substantial, every photo looked sharp and vividly colored even though some of them were quite old. Overall, using Bonusprint proved an enjoyable experience that resulted in a wonderful tangible item that will remind us forever of our time together on vacation"
Schumm
Collected.reviews
Feb 13, 2023
Featured for: Long positive review covering multiple themes
Horrendous!
"Horrendous!! I paid for 50 pictures to be printed of my family and kids. They sent it to totally different address and said it c..."
Steven Bellottie
Trustpilot
Sep 30, 2025
Featured for: Severe delivery failure and delay
Design tools not the most user friendly
"I find the design tools unwieldy & difficult. I like to design my books myself, because I don't want the photos randomly dumped. I want to make a stor..."
Luther
Trustpilot
Sep 30, 2025
Featured for: Detailed critique of design tools
We needed a book printed earlier than…
"We needed a book printed earlier than the scheduled delivery as it was needed for a funeral. Not only did they make this happen, they did it..."
Ed Norton
Trustpilot
Sep 30, 2025
Featured for: Example of exceptional service and communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Steven Bellottie
trustpilot.com
Sep 30, 2025
Horrendous!
Horrendous!! I paid for 50 pictures to be printed of my family and kids. They sent it to totally different address and said it c...
T
Tracy
trustpilot.com
Sep 30, 2025
Great service
Great service. Delivered...
M
Maria
trustpilot.com
Sep 30, 2025
I ordered calendars & Photobooks
I ordered calendars & Photobooks. They are fantastic & well worth...
K
Karen Parsons
trustpilot.com
Sep 30, 2025
Asked several times 4 phone calls…
Asked several times 4 phone calls emails too I wanted the book sent via emai...
D
Darrell
trustpilot.com
Sep 30, 2025
Fantastic Products
The ease of use on the website...
C
Charles
trustpilot.com
Sep 30, 2025
Have used Photobox for a few years
Have used Photobox for a few years. Always good service and product. Haven’t given 5 stars as...
A
A very happy customer
trustpilot.com
Sep 30, 2025
Made a book for my cousins wedding day…
Made a book for my cousins wedding day they both love it ea...
M
Mrs Linda M Dixon
trustpilot.com
Sep 30, 2025
Superb quality
The quality of the books is superb. I make a book for each of my holidays and for each of my grandchildren when they reach twenty...
L
Luther
trustpilot.com
Sep 30, 2025
Design tools not the most user friendly
I find the design tools unwieldy & difficult. I like to design my books myself, because I don't want the photos randomly dumped. I want to make a stor...
S
Susan
trustpilot.com
Sep 30, 2025
Light, clear, easy-to-handle albums of memories
Once you get the hang of the website, it is easy to select and arrange your chosen photos in your own layouts, whic...
M
Maxie Lavan
trustpilot.com
Sep 30, 2025
Great product
Great product, delivery in the allocate...
M
Maronia
trustpilot.com
Sep 30, 2025
The pictures are awesome and a great…
The pictures are awesome and a great way to keep memories. The only thing I would be cautious about is the proportion of uploaded images. In my next o...
J
James Davis
trustpilot.com
Sep 30, 2025
Excellent product
Excellent product,...
s
stephen Smith
trustpilot.com
Sep 30, 2025
DISAPPOINTED
I used photobox earlier this year and was really pleased with the photobook I ordered. So when I went on a holiday in September this year with my son...
M
MRSSANDRABOURNE
trustpilot.com
Sep 30, 2025
Shocking customer service
Shocking customer service They dispatched my order and even have had it since the 18th September with no movement Phoned t...
K
Kelsang
trustpilot.com
Sep 30, 2025
Good communication from photo box and…
Good communication from photo box a...
w
wendy carder
trustpilot.com
Sep 30, 2025
Initially I was disappointed!
Initially I was disappointed with my canvas as the wrap had taken part of the face of one of my group out. There had been no explanation of how to avo...
D
David Owen
trustpilot.com
Sep 30, 2025
I spent hours doing a photo book
I spent hours doing a photo book. Before choosing it I checked & it gave option for flat pages. When I went to finalize and pay I couldn’t find that o...
E
Ed Norton
trustpilot.com
Sep 30, 2025
We needed a book printed earlier than…
We needed a book printed earlier than the scheduled delivery as it was needed for a funeral. Not only did they make this happen, they did it...
J
Jon Child
trustpilot.com
Sep 30, 2025
Very happy customer
Delighted with my photo book, great quality & speedy delivery. Photo upload works we...
Conclusion
Reviews show a pattern of strong print quality and many users praising packaging and delivery speed. Several reviewers note the website is straightforward, though editing tools and cropping controls can be awkward for some customers. Communication and customer service are inconsistent: there are examples of helpful, responsive staff but also reports of ignored requests and lost orders. If you order, check image proportions and crop previews carefully, and contact support early for urgent or specialised delivery needs.