Boggi Milano
Experiences & Reviews
Boggi Milano is an Italian menswear retailer selling suits, shirts, shoes and accessories through physical stores and an online shop. The brand positions itself in the mid-to-upper market for men’s formal and smart-casual clothing and operates international retail locations alongside e-commerce channels. Consumers researching Boggi Milano reviews typically look for information on product durability, returns and customer service performance.
Overview & Key Metrics
Our Analysis
Service quality
Majority of reviews report poor after‑sales service, with frequent refund and exchange delays; a minority praise helpful in‑store staff.
Value for money
Several reviewers say products feel expensive for the quality received; a small number still find good cuts and long‑lasting items.
User experience
Many customers report problematic online ordering, blocked payments and difficult returns; some users describe smooth in‑store or assisted web purchases.
Product quality
Numerous reports describe garments deteriorating (shrinking, torn pockets, failing seams); other reviewers report durable shirts and well‑cut pieces.
Communication
Common complaints describe unresponsive email/chat/phone support and inconsistent messaging from staff or corporate, causing unresolved cases.
Overall experience
Overall impressions tilt negative for online purchases due to service, returns and quality issues; positive overall experiences are mostly in‑store.
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Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Excellent service wether in store, online or via the web shopping.
"I have been a customer over 12 years and wether I visited Amsterdam, Venice, Hamburg, Frankfurt, Rome, Lisbon or Düsseldorf, the experience has always..."
I did order a couple of shirts
"I did order a couple of shirts. I already knew the brand and I'm very happy about the higher quality even after a couple of..."
Bad product quality and horrible…
"Bad product quality and horrible customer service AFTER purchase! Here's the story that cost me 15 hours and CHF 3.000 (if I multiply the time with my..."
Never received refund……
"Never received refund…… I love the clothes - but I retuned a jacket bought online for a refund to Regent Street London on 7th August - the staff in st..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Boggi Milano
Boggi Milano - I wish I didn’t even have to do one star . Their products are terrible. All so expensive . I paid $800 Australian dollars. Each jacket...
Never received refund……
Never received refund…… I love the clothes - but I retuned a jacket bought online for a refund to Regent Street London on 7th August - the staff in st...
Exchanging items after online purchase - IMPOSSIBLE
I purchased 2 zip polos online from the US because I was very satisfied with their merchandise when I had to buy a week’s worth of clothing in their R...
Bought sneakers (shoes) at Boggi…
Bought sneakers (shoes) at Boggi Malpensa airport - very poor quality - the tongue fell off the first time I used the footwear and it had a pull. Seem...
Do not order online
Do not order online, your order will not be delivered. Customer service is non-existent they don't respond, if you can get th...
Bad product quality and horrible…
Bad product quality and horrible customer service AFTER purchase! Here's the story that cost me 15 hours and CHF 3.000 (if I multiply the time with my...
In store purchase - good quality
Not sure how the shipping is- but I went into the store and the stuff I bought was...
Don’t buy online
It’s really a pity that such a good brand goes down in quality. I ordered a jacket end of January which broke in May. That’s four months and not withi...
Don't order online!!!
Don't order online, you can't return. DONT answer emails or calls. It's a nightmare. You feel that they s...
Scam company
Used to be good. Now their service is so bad, they don't even bother answering emails or picking up phone calls. They scam people by "sending" package...
The customer service is very poor
The customer service is very poor. The company misinforms customers to make returns difficult. First, they direct you to the store. Then, they claim t...
Product Quality and Customer Service
Dear Boggi Team, I am writing to follow up on your response to my previous review dated 19th April. As advised, I have contacted shoponline@boggi and...
I did order a couple of shirts
I did order a couple of shirts. I already knew the brand and I'm very happy about the higher quality even after a couple of...
The worst return policy in the world
The worst return policy in the world! I have made several online orders from Boggi Milano and have always been very Happy with the clothes. However, o...
Excellent service wether in store, online or via the web shopping.
I have been a customer over 12 years and wether I visited Amsterdam, Venice, Hamburg, Frankfurt, Rome, Lisbon or Düsseldorf, the experience has always...
The last week i tried many time ,by a…
The last week i tried many time ,by a different credit cards to make online order and always after the confirmation of orders , the status was held an...
Products are of inferior quality and terrible service …
Products are of inferior quality and absolutely do not meet the company's standards. Many of the things just go away after the first wash. For example...
Withhold money from refund
Clothes look good, so i ordered a few items as it was a good price. Got an email 2 weeks later saying that it was actually out of stock so they’d refu...
Company Took Nearly 2 Months to Return $2400+
I returned over $2400 of clothes from Boggi back in October. While I cannot blame them for the tumultuous journey the package took in Italian customs,...
Desastrosa experiencia online
I bought a Jersey and the size was small. To change the size I was recommended to send it to Barcelona or go to the shop. I went to the Shop. They cha...
Conclusion
The reviews show a clear split between in‑store experiences and online interactions: many customers praise in‑store staff and certain garments, while a substantial portion report problems with online orders, refunds and product durability. Common concrete issues cited include delayed or withheld refunds, high return shipping costs, and garments that weakened after a few washes. If you prefer lower risk, several reviewers recommend buying in store or verifying return options before ordering online. Check payment and return policies closely and keep documentation if you need to escalate a refund or repair claim.