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We Collect & Analyse Reviews

Boggi Milano
Experiences & Reviews

Boggi Milano is an Italian menswear retailer selling suits, shirts, shoes and accessories through physical stores and an online shop. The brand positions itself in the mid-to-upper market for men’s formal and smart-casual clothing and operates international retail locations alongside e-commerce channels. Consumers researching Boggi Milano reviews typically look for information on product durability, returns and customer service performance.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 19%
Latest Review 19d
Overall Rating
1.7

Our Analysis

🎯

Service quality

Majority of reviews report poor after‑sales service, with frequent refund and exchange delays; a minority praise helpful in‑store staff.

Share
22%
Weak
💰

Value for money

Several reviewers say products feel expensive for the quality received; a small number still find good cuts and long‑lasting items.

Share
11%
Weak

User experience

Many customers report problematic online ordering, blocked payments and difficult returns; some users describe smooth in‑store or assisted web purchases.

Share
14%
Weak
🔧

Product quality

Numerous reports describe garments deteriorating (shrinking, torn pockets, failing seams); other reviewers report durable shirts and well‑cut pieces.

Share
13%
Weak
📞

Communication

Common complaints describe unresponsive email/chat/phone support and inconsistent messaging from staff or corporate, causing unresolved cases.

Share
18%
Weak

Overall experience

Overall impressions tilt negative for online purchases due to service, returns and quality issues; positive overall experiences are mostly in‑store.

Share
23%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
Chrissy B
trustpilot.com Sep 30, 2025

Boggi Milano

Boggi Milano - I wish I didn’t even have to do one star . Their products are terrible. All so expensive . I paid $800 Australian dollars. Each jacket...

B
BC
trustpilot.com Sep 30, 2025

Never received refund……

Never received refund…… I love the clothes - but I retuned a jacket bought online for a refund to Regent Street London on 7th August - the staff in st...

S
Stephan Zoder
trustpilot.com Sep 30, 2025

Exchanging items after online purchase - IMPOSSIBLE

I purchased 2 zip polos online from the US because I was very satisfied with their merchandise when I had to buy a week’s worth of clothing in their R...

M
Mads Jørgensen
trustpilot.com Sep 30, 2025

Bought sneakers (shoes) at Boggi…

Bought sneakers (shoes) at Boggi Malpensa airport - very poor quality - the tongue fell off the first time I used the footwear and it had a pull. Seem...

J
James Gibney
trustpilot.com Sep 30, 2025

Do not order online

Do not order online, your order will not be delivered. Customer service is non-existent they don't respond, if you can get th...

S
Simon Rau
trustpilot.com Sep 30, 2025

Bad product quality and horrible…

Bad product quality and horrible customer service AFTER purchase! Here's the story that cost me 15 hours and CHF 3.000 (if I multiply the time with my...

M
Mohid Jafri
trustpilot.com Sep 30, 2025

In store purchase - good quality

Not sure how the shipping is- but I went into the store and the stuff I bought was...

C
Constantijn de Wit
trustpilot.com Sep 30, 2025

Don’t buy online

It’s really a pity that such a good brand goes down in quality. I ordered a jacket end of January which broke in May. That’s four months and not withi...

D
Donald Huijsen
trustpilot.com Sep 30, 2025

Don't order online!!!

Don't order online, you can't return. DONT answer emails or calls. It's a nightmare. You feel that they s...

M
Mas T.
trustpilot.com Sep 30, 2025

Scam company

Used to be good. Now their service is so bad, they don't even bother answering emails or picking up phone calls. They scam people by "sending" package...

N
Nat “Nat Jesienna”
trustpilot.com Sep 30, 2025

The customer service is very poor

The customer service is very poor. The company misinforms customers to make returns difficult. First, they direct you to the store. Then, they claim t...

E
Elijah Bray
trustpilot.com Sep 30, 2025

Product Quality and Customer Service

Dear Boggi Team, I am writing to follow up on your response to my previous review dated 19th April. As advised, I have contacted shoponline@boggi and...

K
Koen Willekens
trustpilot.com Sep 30, 2025

I did order a couple of shirts

I did order a couple of shirts. I already knew the brand and I'm very happy about the higher quality even after a couple of...

M
Mika S.
trustpilot.com Sep 30, 2025

The worst return policy in the world

The worst return policy in the world! I have made several online orders from Boggi Milano and have always been very Happy with the clothes. However, o...

J
JayTee
trustpilot.com Sep 30, 2025

Excellent service wether in store, online or via the web shopping.

I have been a customer over 12 years and wether I visited Amsterdam, Venice, Hamburg, Frankfurt, Rome, Lisbon or Düsseldorf, the experience has always...

a
andreas apostolidis
trustpilot.com Sep 30, 2025

The last week i tried many time ,by a…

The last week i tried many time ,by a different credit cards to make online order and always after the confirmation of orders , the status was held an...

D
Dr. E
trustpilot.com Sep 30, 2025

Products are of inferior quality and terrible service …

Products are of inferior quality and absolutely do not meet the company's standards. Many of the things just go away after the first wash. For example...

S
SteveyC
trustpilot.com Sep 30, 2025

Withhold money from refund

Clothes look good, so i ordered a few items as it was a good price. Got an email 2 weeks later saying that it was actually out of stock so they’d refu...

N
NRB
trustpilot.com Sep 30, 2025

Company Took Nearly 2 Months to Return $2400+

I returned over $2400 of clothes from Boggi back in October. While I cannot blame them for the tumultuous journey the package took in Italian customs,...

V
Victor
trustpilot.com Sep 30, 2025

Desastrosa experiencia online

I bought a Jersey and the size was small. To change the size I was recommended to send it to Barcelona or go to the shop. I went to the Shop. They cha...

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Conclusion

The reviews show a clear split between in‑store experiences and online interactions: many customers praise in‑store staff and certain garments, while a substantial portion report problems with online orders, refunds and product durability. Common concrete issues cited include delayed or withheld refunds, high return shipping costs, and garments that weakened after a few washes. If you prefer lower risk, several reviewers recommend buying in store or verifying return options before ordering online. Check payment and return policies closely and keep documentation if you need to escalate a refund or repair claim.