Many reviewers describe major problems with online orders, including cancellations, late or withheld refunds, and returns that feel hard to complete. Several customers mention unresponsive or automated messages while shipping and refund issues go unresolved. Others praise helpful in-store staff, quick returns, and hard-wearing clothing. Overall, reviews split between positive store visits and negative online purchases.
Examples from available reviews (Mar 2022 – Mar 2026).
Ordered two suits online but order was cancelled due to out-of-stock issues.
“they cancelled my order because "out of stock"...”
Return took nearly two months before refund was finally processed.
“my refund has FINALLY been processed, after almost two months.”
Finds Boggi offers high-quality menswear and excellent online and in-store service.
“Boggi make very high quality men’s clothing at competitive prices and their customer service both online and in store is excellent.”
Praises very good quality, soft durable materials and great design.
“Very good quality, soft and durable materials, great design.”
Many reviews describe cancelled orders, sudden “out of stock” reversals, and refunds being refused. Customers also mention split deliveries and long waits for money back as recurring problems. A smaller group points to smooth in-store returns and attentive staff.
Several buyers say items wore out quickly after purchase, making the price feel hard to justify. Others report well-made menswear at competitive prices and are happy with how it holds up. Complaints about premium prices for items that underperform show up often enough to shape value perceptions.
Online purchases often ran into anti-fraud blocks, missing tracking, and multiple small parcels that customers found confusing. Some reviewers also cite high return shipping costs and the lack of printable return labels. Store shopping comes across as easier and more straightforward.
Reviews include both praise for durable, well-designed shirts and knitwear and reports of items failing after only a few wears. Mentioned problem products include jackets, cashmere jumpers, chinos, and sneakers with stitching or parts coming apart. Positive and negative quality experiences appear side by side.
Many reviewers describe support that doesn’t reply, sends automated messages, or gives shifting explanations about defects and warranty. Several accounts also mention missing tracking and shipments said to be “not sent.” A smaller number describe quick, friendly help with returns and staff who respond well.
Feedback is sharply split, with many 1-star reviews tied to online ordering and refund problems and many 5-star reviews praising store service and product satisfaction. The gap centers on online operations versus in-store interactions. Reviewers point to specific failures and specific strengths rather than neutral experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Ordered two suits online but order was cancelled due to out-of-stock issues.
“they cancelled my order because "out of stock"...”
Shoes were too small and customer service provided only automated, unhelpful replies.
“No follow up, no help, no solution.”
Incorrectly sized shoes and refund denied; manager refused to help beyond policy.
“A refund was requested and refused.”
Quality declined to fast-fashion levels while online service and deliveries worsened.
“It has become fast fashion crap for a premium price.”
Accuses company of falsifying stock availability around promotions and cancelling orders.
“with extra discount it said the jacket was out of stock.”
Suit order cancelled a week later due to supposed out-of-stock status.
“Ordered a suit on 19/01. Next time I heard from them was 26/01, telling me it's out of stock.”
Positive experience with great service and good products.
“Great service and good products”
Paid over €700 for cashmere jumper that was small and poor quality; no return allowed.
“Of course no return possible.”
Accuses company of withholding returns and providing poor customer service.
“Thieves when it comes to returns and poor customer service”
Praises very good quality, soft durable materials and great design.
“Very good quality, soft and durable materials, great design.”
Online returns charged an unreasonably high international shipping fee, discouraging returns.
“I do see a return shipping cost of 39.99euros”
Multiple fragmented shipments and onerous return policies left a chaotic online experience.
“I received 15 shipments.”
Order cancelled despite Amex authorisation; Boggi claimed fraud without justification.
“Boggi Milano cancelled the order claiming it was declined due to “suspected fraudulent activities connected to my credit card”.”
Multiple garments failed after only a few wears, indicating declining product quality.
“Each of the following clothing items purchased over the last year was worn no more than 4 (!) times”
Finds Boggi offers high-quality menswear and excellent online and in-store service.
“Boggi make very high quality men’s clothing at competitive prices and their customer service both online and in store is excellent.”
Clothing great but slightly too big; returns were effortless.
“Great clothes - sadly a bit too big but their returns process was effortless.”
Had a simple, efficient and professionally handled return experience.
“The return process was simple and efficient”
Shirts arrived missing buttons and communication and professionalism were unacceptable.
“four shirts were delivered incomplete, without buttons”
Fast responsive returns and good-quality products; smooth international returns.
“Boggi's reaction on returning products was very fast and friendly manner”
Helpful staff and stylish, excellent products at reasonable prices.
“Boggi staff are always very helpful and courteous.”
Purchased expensive jackets and cashmere that deteriorated and customer service failed.
“Their products are terrible.”
Returned a jacket in-store but never received the promised refund.
“Never received refund......”
Could not exchange online purchase due to poor communication and return costs.
“don’t buy online from them.... EVER!”
Bought airport sneakers; very poor quality and refund was difficult.
“the tongue fell off the first time I used the footwear”
Warns against ordering online due to non-existent customer service and delivery failures.
“Do not order online”
Chino pockets disintegrated and repairs were ineffective, customer service unhelpful.
“Bad product quality and horrible customer service AFTER purchase!”
In-store purchases were good quality though somewhat pricey; size down on travel pants.
“the stuff I bought was good quality.”
Jacket failed after four months and customer service offered an inadequate discount.
“THAT IS NOT A SOLUTION”
Couldn't return items because emails and calls went unanswered, very bad experience.
“Don't order online, you can't return.”
Alleges shipments never sent, tracking missing and company unresponsive.
“They scam people by "sending" packages that are never sent out.”
Customer service misleads customers and makes returns intentionally difficult.
“The customer service is very poor.”
Rucksack deteriorated and Boggi gave inconsistent explanations about fault and warranty.
“clearly shows the deterioration of the rucksack in question.”
Ordered shirts online; satisfied with lasting quality and smooth delivery.
“I'm very happy about the higher quality even after a couple of years wearing and washing.”
Return policy is poor; no printable return labels and excessive costs.
“They must be the only online seller who does NOT give you printable return tags.”
Long-term customer praising consistently excellent in-store and online service.
“Chiara is a star and she makes my shopping experiences unforgettable.”
Online orders repeatedly blocked by anti-fraud checks requiring selfie ID, but in-store purchase worked.
“they need a photo of me ( selfie ) and holding my ID card to verify my identity.”
Products fell apart after first washes and returns were handled rudely without refund.
“Products are of inferior quality and absolutely do not meet the company's standards.”
Order cancelled for being out of stock and refund was delayed and withheld.
“Over a week later i'm still waiting for that refund.”
Return took nearly two months before refund was finally processed.
“my refund has FINALLY been processed, after almost two months.”
Size exchange resulted in charge discrepancies and no refund or credit note issued.
“The credit note never arrived”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boggi Milano is an Italian menswear retailer selling tailored suits, shirts, jackets, knitwear, and leather accessories. It runs stores across Europe and an online shop that ships internationally. The range covers formalwear and casual business items in seasonal collections. Customer support and e-commerce teams handle orders, shipping, and returns through the website and store locations.