Reviews show a consistent pattern: many customers praise Bluebella’s design, fit and material quality and report satisfactory after-sales resolutions. Recurrent issues centre on delivery delays and inconsistent responsiveness from support channels, with multiple reviewers mentioning missed or late parcels and automated replies. A number of shoppers report successful refunds or replacements when customer care engaged quickly, so experiences can vary by case. If you are considering a purchase, check delivery options and tracking, retain order documentation, and allow extra time for returns or enquiries because experiences reported in reviews are mixed.
Examples from available reviews (Nov 2021 – Feb 2026).
Delivery issues and poor customer service left order unresolved.
“no customer service to speak of when there are real problems.”
Exceptional quality, fit and customer service; overall favourite lingerie store.
“sheer QUALITY of the underwear is amazingly beautiful.”
High-quality product but delivery delays ruined gift timing.
“Massively let down by delivery service Evri.”
They refunded promptly despite being outside the return period.
“although the 6 month return policy had expired they still accepted to refund me.”
Reviewers report inconsistent service: several praise quick, helpful resolution from staff, while many describe slow or unavailable support and unresolved delivery problems.
Very few reviews explicitly mention value; those that do say items can feel good value for money compared with higher-priced alternatives.
A small number of customers report order or website issues (address edits, discount codes, form errors); some were resolved after contacting support.
Most reviewers praise the design, fit and material quality; a smaller number report faults or sizing problems that required returns or replacements.
Communication experiences vary: several customers note prompt, helpful replies, while many report delayed or no replies and automated, bot-like responses.
Overall impressions are mixed: repeat buyers praise product and service, but a sizeable group cite delivery and support issues that reduced satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Amazing fabrics and designs, and delivery was very quick.
“Amazing fabrics and designs and delivery was so quick.”
Still waiting for my order again; blames Evri as unreliable.
“Still waiting for my order for the second time ordering.”
Initial order lost but was eventually reordered and received.
“Initial order got lost but with a bit of assistance eventually was reordered and received.”
Order undelivered, communication ceased and no refund offered.
“Order not delivered.”
Loved the dress and satin bag; wore it in Paris for birthday.
“I wore it to the moulin rouge in Paris for my birthday .”
Consistently quality goods and great service with fantastic designs.
“Quality goods Great service Used many times never an issue”
Delivery issue was resolved and customer service performed well.
“all was sorted out perfectly”
Good quality product and great service.
“Good quality product and great service”
Faulty item replaced quickly with excellent customer service.
“Faulty item replaced - no quibble.”
Excellent quality, fabulous styles and quick delivery.
“Excellent quality !”
Reviewer reports that everything is going okay currently.
“Everything is going ok”
Reviewer suggests offering DHL express shipping like Ann Summers.
“They could offer express shipping via DHL like Ann Summers.”
Underwear fit perfectly, comfortable and beautiful; will purchase again.
“They were a perfect fit, which is so important”
Loves the designs and quality; rare bra size fits well.
“I love the designs and the quality”
Very happy with quality; return refunded within seven days.
“refunded within 7days”
Ordered €115 and parcel stuck at customs with no customer replies.
“i write to the customer service and i get no answer.”
Very nice items with very good quality.
“Very nice stuff and very good quality”
Order not delivered and no refund or communication received.
“No Delivery, No Refund, No Communication”
Underwear was beautiful but didn't fit F cup; returns were easy.
“Beautiful underwear that just didn’t fit my f cup breasts.”
Order arrived on time, correct size, and reviewer praised its sexy look.
“arrived on time, it was the right size”
Bluebella quickly corrected my delivery and provided efficient service.
“Bluebella were most helpful and quick to respond.”
Delivery issues and poor customer service left order unresolved.
“no customer service to speak of when there are real problems.”
Despatch and refund process were very slow, still awaiting remaining refund.
“still waiting for the rest of the money back”
Second purchase confirmed good product quality and helpful after-sales service.
“usual quality of the product”
Customer care promptly resolved my enquiry and issue.
“Very pleased with the customer care team”
High-quality product but delivery delays ruined gift timing.
“Massively let down by delivery service Evri.”
They refunded promptly despite being outside the return period.
“although the 6 month return policy had expired they still accepted to refund me.”
Order took over a month and the provided discount code didn't work.
“Took more than a month to receive my order.”
No replies to emails, Instagram messages or website forms.
“No replies to emails, instagram messages or filled forms in their website.”
Paid for express delivery but items arrived much later than promised.
“If I pay £5.95 for next day service I expect it next day not 5 days.”
Products were comfortable and well-fitting; customer service handled Italian delivery issues.
“I love their products are amazing super comfortable and incredibly fit”
Order delayed two weeks with no response to multiple emails.
“Still waiting for my order.”
Customer service replied late and refund hasn't been received.
“customerservice is terrible.”
Item arrived late, was too small, and returns left reviewer out of pocket.
“out of pocket for everything and don't even have what I ordered!”
Customer care responded quickly and resolved my issue, loved the swimsuit.
“Their customer care team were absolutely amazing.”
Faulty product replaced quickly and customer service was great.
“they replaced extremely quickly.”
Excellent quality and attractive designs for lingerie purchases.
“Excellent quality and attractive designs.”
Elegant designs and reliable deliveries; Audrey bra top notch.
“We love Bluebella lingerie, beautifully intricate and elegant designs, very sophisticated and alluring and not seedy.”
Exceptional quality, fit and customer service; overall favourite lingerie store.
“sheer QUALITY of the underwear is amazingly beautiful.”
Bluebella resolved my giftcard order issue within about 24 hours.
“they resolved the issue in around 24hrs!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bluebella is a British lingerie, nightwear and swimwear brand that sells direct-to-consumer online and through selected retailers. The label is known for contemporary, fashion-led designs aimed at the mainstream lingerie market and ships internationally. Consumers researching Bluebella typically look for information on product fit, fabric quality, delivery options and after-sales support.