Customers often praise Bluebella’s fabric quality, fit, and elegant designs. Several reviews describe delivery failures and no response from customer service. When support does step in, reviewers often report fast replacements or refunds.
Examples from available reviews (Nov 2021 – Feb 2026).
Exceptional quality, fit and customer service; overall favourite lingerie store.
“sheer QUALITY of the underwear is amazingly beautiful.”
Order undelivered, communication ceased and no refund offered.
“Order not delivered.”
Bluebella quickly corrected my delivery and provided efficient service.
“Bluebella were most helpful and quick to respond.”
No replies to emails, Instagram messages or website forms.
“No replies to emails, instagram messages or filled forms in their website.”
Several reviews mention orders arriving late, going missing, or not turning up, and some name a specific carrier. Others describe issues being fixed quickly with replacements or refunds, pointing to uneven fulfilment.
Many shoppers feel the quality and fit make the products good value. For some, paid delivery options and customs charges lowered that value when parcels arrived late or were held.
Customers often say bras, underwear, and nightwear fit well and feel comfortable, and they describe wearing items happily on different occasions. A few mention sizing problems or return costs that hurt the experience.
Reviews repeatedly point to strong materials and appealing designs, including satin and detailed lace. A small number report faults, but in those cases replacements were said to arrive quickly.
Some reviewers say emails, social messages, or website forms got no reply. Others report quick, direct responses from the customer care team, suggesting response times vary.
Feedback splits between standout products and fulfilment frustrations. High ratings tend to come when fit, fabric, and service all deliver; low ratings tend to follow delivery or communication breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Do not Recommend!!!
Blue bella is terrible. I'm Still waiting for a lovely nightdress I ordered for my wife. There's absolutely no response from any of their staff members. I was skeptical about submitting an online order with this website, but I did regardless.
Now I wish I didn't, I’ve written an email for the status of my order, and they delivered it to me.
However, I've not received the item. I paid over $70 more for the nightdress.
I've sent ten emails from the day I made the transaction to them asking when the dress would get delivered or a refund and still have not received a reply.
I am going to try to lodge a dispute with my PayPal. Don't get scammed with this company. This company needs to close down.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bluebella is a UK fashion brand focused on women’s lingerie, nightwear, and swimwear sold online. It releases seasonal collections using materials such as lace and satin. The website includes size guides and product details to help shoppers pick the right fit and style. Bluebella ships internationally and offers customer support through email and social media. Product listings cover bras, briefs, bodysuits, nightdresses, and swim pieces, with photo-led pages and care instructions.