Reviewers often praise the blinds for accurate sizing, sturdy materials, and competitive prices. Many also describe missed deliveries, damaged or incomplete parcels, and refund or return requests that were not resolved. Several customers say support staff helped fix measurement or fitting mistakes. Overall, the reviews split sharply between high satisfaction with the product and poor delivery or after-sales service.
Examples from available reviews (Dec 2021 – Feb 2026).
Blinds were perfectly made and matched the order.
“perfectly made blinds exactly as ordered.”
Parcel went missing and delivery service was awful despite support.
“DX delivery was awful. Still haven’t received parcel”
Good products but no after-sales support or responses from company.
“sent god knows how many emails with no response”
Customer service helped correct measurement errors and remade blinds promptly.
“The service team were amazing and went above and beyond”
Delivery problems come up repeatedly, including missed slots, courier issues, and parcels that never arrived. Several reviews mention missing parts or incorrect measurements that meant the order had to be remade. At the same time, a separate set of reviews describes quick, practical support that fixed measuring issues and arranged replacements.
Many customers say prices are lower than other suppliers and describe the blinds as good value. Some also mention fast dispatch alongside the price advantage. Only a few comments question value, and those are usually linked to unresolved service problems rather than the price or materials.
Some reviews criticise the website guidance and fitting instructions as unclear or lacking detail. A number of customers report missing fixing screws or blinds that did not block light as expected. Others describe an easy ordering process and a quick, problem-free install with a perfect fit.
Many reviewers praise accurate sizing, good materials, and a close fit to the window opening. Others point to manufacturing mistakes, such as blinds arriving longer than ordered or panels that do not fit around handles. Praise is more common overall, but there are repeated examples of faulty items that needed remaking.
Many reviews describe weak communication after ordering, including emails not answered, calls not returned, and trouble getting invoices or refunds. Some also report account or access issues after payment and slow or missing replies from support. In contrast, other reviews highlight strong, proactive contact from staff who arranged fixes and replacements.
Reviews show a clear gap between satisfaction with the product and pricing, and frustration with delivery and after-sales help. Positive comments focus on fit, finish, and savings versus competitors. Negative comments focus on failed deliveries, unresolved returns, and lack of response, leaving a sharply split overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order arrived as promised and fitted easily.
“Order delivered on promised date”
Delivery missed advertised time and required follow-up contact.
“Order didn't arrive within advertised time”
Parcel went missing and delivery service was awful despite support.
“DX delivery was awful. Still haven’t received parcel”
Blinds were good but obtaining a VAT invoice was difficult.
“trying to get a vat invoice is proving to be very difficult”
Blinds were perfectly made and matched the order.
“perfectly made blinds exactly as ordered.”
Long delivery and poor fitting instructions made installation difficult.
“the instructions available on the website were not very helpful.”
Delivery damaged or missing parts and extremely poor phone support.
“the rail was missing so these are no use to me”
Prompt delivery and excellent quality with a perfect fit.
“blind fitted like glove”
Positive experience with good service.
“Great service and all. Thanks!”
Ordering was difficult and products did not fit correctly.
“did not fit cirrectly. Little support advice available.”
Perfect fit but fixing screws were not included.
“Only minor issue,we didn't have the fixing screws included.”
Prompt service, competitive price and easy-to-install blinds.
“Good service, prompt delivery and competitive price.”
Very happy with blinds and service.
“Very happy with my blinds, great service.”
Product was great but delivery service was poor.
“Product great service from the delivery company poor”
Product was exactly what the reviewer wanted.
“Awesome, exactly what I wanted ,thank you”
Perfect fit, looked great and arrived very quickly.
“Perfect fit, look great in position and arrived in double quick time.”
Arrived early, easy to set up and fitted perfectly.
“Blind turned up earlier than planned, was easy to set up and fit perfectly.”
Paid for order but company blocked me from site afterwards.
“they took the money and then blocked me from the site”
Stock issue caused delay but company rectified and delivered quickly.
“Accepted online order for a material they didn't have in stock”
Good quality, lower priced and quick delivery.
“Good quality and not as expensive as places with a similar name.”
Very happy with quick delivery and great value.
“Very happy quick delivery and great value”
Received incorrect sizes and company refuses to refund.
“Incorrect sizes, refusing to issue refund”
They paused the order and helped adjust fittings with great assistance.
“they went out there way to get the correct adjustments”
They repeatedly supplied blinds much longer than specified and refused replacement.
“They have sent a blind THREE times as long as requested”
Materials and sizing were excellent and prices very good.
“The quality of both materials and sizing is excellent”
Ordering was easy but blackout and operation were ineffective.
“with blockout it doesn’t block out the light around the edge”
Arrived quickly, fitted perfectly and significantly cheaper than competitors.
“as per the name a perfect fit.”
Multiple orders were good quality and delivered with reliable communication.
“all of them have been as described, good quality”
Good products but no after-sales support or responses from company.
“sent god knows how many emails with no response”
They sent wrong measurements and failed to reply or refund.
“Bloody scammers.”
Customer service was poor with slow responses and unresolved issues.
“The worst customer service ever seen.”
Unable to purchase due to unresponsive contact and site issues.
“They dont answer the phone or emails”
Blinds were easy to measure, install and of impressive quality.
“very impressed with the actual quality of the blinds!”
Returning goods is extremely difficult with constant excuses.
“When you want to return goods they make it impossible”
Dispatched as promised, accurate sizes and significantly cheaper.
“they were also about 40% cheaper than other quotes I had.”
Outstanding customer service and good quality blinds with parts replaced.
“The customer service is outstanding.”
Arrived on time, looked amazing and far cheaper than alternatives.
“a fraction of the price of others online.”
Company required unnecessary proof and provided poor customer service.
“This companies customer service stinks”
Repeated failed deliveries and poor customer service with DX courier.
“Blinds are nice when they arrive but if you’re in a hurry or you require friendly customer service, avoid!”
Perfect-fit shutters were incorrectly manufactured and did not fit handles.
“The panels are too thick to go under the handles.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Blinds Direct is a UK online retailer selling made-to-measure window blinds and shutters. The range commonly includes roller, Roman, and Venetian blinds, plus bespoke fitted shutters. Customers order using custom measurements and can request sample swatches on the website. The company delivers finished blinds to UK home addresses and typically includes fitting instructions.