Reviews Analysed
21
We Collect & Analyse Reviews
Blinds Direct
Experiences & Reviews
Blinds Direct is an online retailer of window coverings, supplying made‑to‑measure blinds, perfect‑fit blinds and shutters via a web ordering service. The company targets homeowners seeking bespoke window solutions and provides measurement guidance and replacement parts alongside online sales.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
18d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Delivery and after‑sales are inconsistent: some customers report timely dispatch and helpful fixes, while many describe missed deliveries, delays or poor after‑sales support.
Share
Mixed
23%
💰
Value for money
Several reviewers note lower prices and good value compared with competitors; a small number say saved cost was reduced by needing extra parts or replacements.
Share
Strong
7%
⚡
User experience
Ordering and installation are often described as straightforward with useful guides; other customers report website or measurement issues that blocked orders or caused rework.
Share
Mixed
16%
🔧
Product quality
Many buyers praise fit, finish and functionality of blinds; a subset report faulty components, poor blackout performance or shutters that do not fit as expected.
Share
Mixed
14%
📞
Communication
Communication is a common concern: numerous reviews describe unanswered emails and phone calls, while a smaller group report helpful, responsive staff and part replacements.
Share
Weak
17%
⭐
Overall experience
Overall experiences vary: several customers report good quality and value, but many cite delivery failures and unsatisfactory after‑sales, producing a mixed picture.
Share
Mixed
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Really good experience
"I have now ordered 4+ blinds from this company, and all of them have been as described, good quality, I found fixing the blinds in the recess, to be s..."
Mrs W
Trustpilot
Sep 30, 2025
Featured for: Multiple orders; positive on quality, communication
Please do not order from here. Scammers and Liars.
"Please do not order from here. The company is dishonest and won't meet commitments made. I've lost 2 days wages after waiting in for promised deliveri..."
Jennie Seacombe
Trustpilot
Sep 30, 2025
Featured for: No delivery; no communication; chargeback
Paste Lilac Roller Blind
"
I just bought foolishly believing that I could get the same level of quality from a local provider.
However, I rapidly regretted my purchase from the Blind Direct internet business.
For my window, I got a pastel lilac roller blind.
The chains on the sides do not connect to form a complete loop.
Indeed, reducing a few pounds is critical for me.
Due to the ineffectiveness of the chains provided by Blind Direct online, I was forced to purchase fresh chains for each blind x 4 in order to prevent wasting money on superfluous purchases, returns, and so on.
If I had the choice, I would assign them a zero.
At all costs, avoid doing business with this company. "
Moore Christian
Collected.reviews
Dec 03, 2021
Featured for: Chains ineffective; product quality complaint
Don't bother if you want glass fit/perfect fit UPVC shutters! Horrible customer service!
"I wanted some perfect fit shutters. Followed instructions on measuring, being me, I watched the 'how to' videos on the site (YT) several times. I got..."
juliet hayward
Trustpilot
Sep 30, 2025
Featured for: Shutters misfit; misleading photos; poor service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mike
trustpilot.com
Sep 30, 2025
Kind of a mixed bag. Not amazing.
Easy to order. Fast-ish delivery. Easy to assemble. However with blockout it doesn’t block out the light around the edge so totally useles...
l
les birchall
trustpilot.com
Sep 30, 2025
Ordered 2 Perfect Fit Blinds for our…
Ordered 2 Perfect Fit Blinds for our Patio Doors. Arrived quickly, and well packaged. Easy to put together, took just a couple of minutes (though no a...
M
Mrs W
trustpilot.com
Sep 30, 2025
Really good experience
I have now ordered 4+ blinds from this company, and all of them have been as described, good quality, I found fixing the blinds in the recess, to be s...
M
Michelle Joynson
trustpilot.com
Sep 30, 2025
Appalling after sales! There isn’t any
Blinds are lovely, but I needed the recess for the window latches…. Can I get hold of them NO, sent god knows how many emails with no response and ran...
A
AMY
trustpilot.com
Sep 30, 2025
Bloody scammers
Bloody scammers. Got all the measurements wrong. Sent pictures and still...
D
Dan Nich
trustpilot.com
Sep 30, 2025
The worst service ever seen
The worst customer service ever seen. Massively bad communication. Pooooor in replying. The staff is charming on the phone, but once you've waited a l...
K
Ken Holmes
trustpilot.com
Sep 30, 2025
Unable to purchase from them
Unable to purchase from them They dont answer the phone or emails and the we...
R
Rebecca
trustpilot.com
Sep 30, 2025
Great finish and easy assembly
Great finish and easy assembly! We needed some blinds for our French patio doors now the sun has started to come out and saw these online. Instruction...
P
Phillip Simmonds
trustpilot.com
Sep 30, 2025
DO NOT use these guys ,When you want to…
DO NOT use these guys ,When you want to return good...
J
JEH
trustpilot.com
Sep 30, 2025
Great Service
Dispatched in 7 business days as detailed, really well packaged, great communication and sizes exactly as expected, they were also about 40% cheaper t...
M
Mrs Cowles
trustpilot.com
Sep 30, 2025
The customer service is brilliant. The blinds are great. Totally happy
The customer service is outstanding. The blinds are very good quality. The onl...
R
Rebecca Doherty
trustpilot.com
Sep 30, 2025
Ordering was straightforward
Ordering was straightforward, they came 7 days after I ordered, exactly when they were meant to come. They were a...
S
Stuart Cothill
trustpilot.com
Sep 30, 2025
Terrible customer service
we received the wrong weights with one of the sets of blinds we ordered..(i ordered all chainless but one came with chain and weights). we contacted t...
M
Marie Learmount
trustpilot.com
Sep 30, 2025
Like everyone else
Like everyone else, used twice. Ordered accepted the lead time of 12 days. The blinds are then dispatched, you are sent tracking information from DX w...
j
juliet hayward
trustpilot.com
Sep 30, 2025
Don't bother if you want glass fit/perfect fit UPVC shutters! Horrible customer service!
I wanted some perfect fit shutters. Followed instructions on measuring, being me, I watched the 'how to' videos on the site (YT) several times. I got...
J
Jennie Seacombe
trustpilot.com
Sep 30, 2025
Please do not order from here. Scammers and Liars.
Please do not order from here. The company is dishonest and won't meet commitments made. I've lost 2 days wages after waiting in for promised deliveri...
R
Rob & Lee
trustpilot.com
Sep 30, 2025
Stay clear of this company
Stay clear of this company, once you've placed your order, they do not want to know. I've tried calling on numerous occasions to find a recorded messa...
j
julie
trustpilot.com
Sep 30, 2025
Excellent
Excellent. 3 weeks from ordering. Delivered well packaged. And over £100 ch...
N
Nicki Rouse
trustpilot.com
Sep 30, 2025
Brilliant blinds - excellent customer service!
I placed an order and got the measurements wrong. I had to order a new headrail of the right length. They made it as easy and economical as...
J
Janice Dixon
trustpilot.com
Sep 30, 2025
Day/night blackout blinds.
I purchased 2 x day/night blockout blinds for my bedroom and ensuite measured and ordered and also purchased the sure fit insurance. The was a step by...
Conclusion
Reviews for Blinds Direct show a clear split between customers who receive good value, well‑fitting products and those who encounter delivery or support failures. Many reviewers praise product finish, ease of installation and lower prices compared with competitors, but a significant number report missed deliveries, slow or absent replies and difficulties with returns or replacements. If you consider ordering, measure carefully, check the returns policy and keep records of dispatch and communications. Expect that product quality can be good, but be prepared to follow up proactively on delivery and after‑sales issues.