Reviewers often praise the blinds for accurate sizing, sturdy materials, and competitive prices. Many also describe missed deliveries, damaged or incomplete parcels, and refund or return requests that were not resolved. Several customers say support staff helped fix measurement or fitting mistakes. Overall, the reviews split sharply between high satisfaction with the product and poor delivery or after-sales service.
Examples from available reviews (Dec 2021 – Feb 2026).
Blinds were perfectly made and matched the order.
“perfectly made blinds exactly as ordered.”
Parcel went missing and delivery service was awful despite support.
“DX delivery was awful. Still haven’t received parcel”
Good products but no after-sales support or responses from company.
“sent god knows how many emails with no response”
Customer service helped correct measurement errors and remade blinds promptly.
“The service team were amazing and went above and beyond”
Delivery problems come up repeatedly, including missed slots, courier issues, and parcels that never arrived. Several reviews mention missing parts or incorrect measurements that meant the order had to be remade. At the same time, a separate set of reviews describes quick, practical support that fixed measuring issues and arranged replacements.
Many customers say prices are lower than other suppliers and describe the blinds as good value. Some also mention fast dispatch alongside the price advantage. Only a few comments question value, and those are usually linked to unresolved service problems rather than the price or materials.
Some reviews criticise the website guidance and fitting instructions as unclear or lacking detail. A number of customers report missing fixing screws or blinds that did not block light as expected. Others describe an easy ordering process and a quick, problem-free install with a perfect fit.
Many reviewers praise accurate sizing, good materials, and a close fit to the window opening. Others point to manufacturing mistakes, such as blinds arriving longer than ordered or panels that do not fit around handles. Praise is more common overall, but there are repeated examples of faulty items that needed remaking.
Many reviews describe weak communication after ordering, including emails not answered, calls not returned, and trouble getting invoices or refunds. Some also report account or access issues after payment and slow or missing replies from support. In contrast, other reviews highlight strong, proactive contact from staff who arranged fixes and replacements.
Reviews show a clear gap between satisfaction with the product and pricing, and frustration with delivery and after-sales help. Positive comments focus on fit, finish, and savings versus competitors. Negative comments focus on failed deliveries, unresolved returns, and lack of response, leaving a sharply split overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Missed promised deliveries with poor communication and no response.
“The company is dishonest and won't meet commitments made.”
After ordering, company became unresponsive and delivery repeatedly failed.
“Their customer service team are a joke”
Delivered on time, well packaged and much cheaper per window.
“And over £100 cheaper than other manufacturers per WINDOW!!”
They made resolving a measurement error easy and economical.
“They made it as easy and economical as possible”
Customer service helped correct measurement errors and remade blinds promptly.
“The service team were amazing and went above and beyond”
I just bought foolishly believing that I could get the same level of quality from a local provider.
However, I rapidly regretted my purchase from the Blind Direct internet business.
For my window, I got a pastel lilac roller blind.
The chains on the sides do not connect to form a complete loop.
Indeed, reducing a few pounds is critical for me.
Due to the ineffectiveness of the chains provided by Blind Direct online, I was forced to purchase fresh chains for each blind x 4 in order to prevent wasting money on superfluous purchases, returns, and so on.
If I had the choice, I would assign them a zero.
At all costs, avoid doing business with this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Blinds Direct is a UK online retailer selling made-to-measure window blinds and shutters. The range commonly includes roller, Roman, and Venetian blinds, plus bespoke fitted shutters. Customers order using custom measurements and can request sample swatches on the website. The company delivers finished blinds to UK home addresses and typically includes fitting instructions.