Reviews Analysed
21
We Collect & Analyse Reviews
Blinds by Post
Experiences & Reviews
Blinds by Post is a UK online retailer specialising in window blinds and related fittings. The business offers both made-to-measure and ready-made blinds with online ordering, sample options and parcel delivery across the UK. Information on sizing, fitting and product choices is provided on its website to support DIY installation.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
13d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Reviews cite friendly, helpful staff and rapid issue resolution in many cases, but a notable minority report failures in fulfilment, follow-up and repeated contact attempts.
Share
Mixed
16%
💰
Value for money
Several reviewers comment that prices are competitive and products represent good value; the sample is that positive price comments are limited in number.
Share
Mixed
5%
⚡
User experience
Customers often praise the website, clear measuring instructions, quick sample dispatch and easy installation guidance, making ordering straightforward.
Share
Strong
10%
🔧
Product quality
Most reviewers report well‑made, accurate made-to-measure blinds that fit and perform as expected; a small number received incorrect or damaged parts.
Share
Strong
23%
📞
Communication
Many reviews note prompt delivery updates and responsive staff; some detailed complaints describe slow or incomplete follow-up on problems or missing items.
Share
Strong
20%
⭐
Overall experience
Overall impressions are largely positive: quick delivery, correct fit and helpful service in most cases, with a minority describing poor resolution.
Share
Strong
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Poor service
"Order process was OK, delivery time was OK - but the Bllnds arrived with the incorrect chain, i.e. plastic instead of silver metal as had been ordered..."
Sean
Trustpilot
Sep 30, 2025
Featured for: detailed service and delivery failure
Brilliant service
"Stephanie was extremely helpful in resolving a supply and courier issue. She acted quickly, kept everything clear, and made the..."
Danielle McCabe
Trustpilot
Sep 30, 2025
Featured for: example of strong personalised service
Would have been 5* but….
"The blinds themselves are very good quality and well made. However I experienced a few hiccups along the way. I phoned to confirm the minimum depth re..."
Sara Huggins
Trustpilot
Sep 30, 2025
Featured for: good product, communication hiccups
I ordered 2 made to measure Venetian…
"I ordered 2 made to measure Venetian blinds on Tuesday and they came the next day. They were put up without a hitch and they fit perfectly. The qualit..."
Leicestershire*Jim
Trustpilot
Sep 30, 2025
Featured for: fast samples and quick delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Lynda Pickersgill
trustpilot.com
Sep 30, 2025
Happy customers
They were a perfect fit and didn’t take too long to come. V...
B
Brenda MITCHELL
trustpilot.com
Sep 30, 2025
Good instructions in measuring
Good instructions in measuring, relatively easy...
V
Victor Gough
trustpilot.com
Sep 30, 2025
Received only part order
...
S
Sean
trustpilot.com
Sep 30, 2025
Poor service
Order process was OK, delivery time was OK - but the Bllnds arrived with the incorrect chain, i.e. plastic instead of silver metal as had been ordered...
N
Nick
trustpilot.com
Sep 30, 2025
Perfect fit blinds
Perfect fit blinds. Very easy to clip together and look great. My wife and I are very pleased. Cus...
m
michael allen
trustpilot.com
Sep 30, 2025
Good price
Good price, quality and...
C
Colleen Sharon Neasham
trustpilot.com
Sep 30, 2025
Customer impressed.
I placed the order for new blinds - for a rental property. The product was promised in a few days - and delivery was honored. I had a minor issue of s...
S
Sara Huggins
trustpilot.com
Sep 30, 2025
Would have been 5* but….
The blinds themselves are very good quality and well made. However I experienced a few hiccups along the way. I phoned to confirm the minimum depth re...
P
Paul
trustpilot.com
Sep 30, 2025
I liked the samples sent the next day…
I liked the samples sent the next day and followed up with an order. The vertical blinds arrived within the promised delivery...
H
Heather W
trustpilot.com
Sep 30, 2025
The blackout blind was just what we…
The blackout blind was just what we were looking for: colour (green) matched our curtains, it fitted pe...
L
Leicestershire*Jim
trustpilot.com
Sep 30, 2025
I ordered 2 made to measure Venetian…
I ordered 2 made to measure Venetian blinds on Tuesday and they came the next day. They were put up without a hitch and they fit perfectly. The qualit...
L
Lorraine Glover
trustpilot.com
Sep 30, 2025
Great experience with this company
Great experience with this company. Super fast delivery. Great customer service. Fantastic...
M
M BROWNE
trustpilot.com
Sep 30, 2025
Very happy with my order
...
M
MR PATCHITT
trustpilot.com
Sep 30, 2025
Free sample arrive quickly and the blind lived up to expectations.
Free sample arrive quickly and the blind was just what we wanted. We are very pl...
M
Mr David Humenko
trustpilot.com
Sep 30, 2025
Good value for money
...
B
Bob R
trustpilot.com
Sep 30, 2025
Easy-to-use website
Easy-to-use website. Accurate pr...
M
Mr Brady
trustpilot.com
Sep 30, 2025
Replacement slats
Professional and prompt response Used this comp...
J
Janet Young
trustpilot.com
Sep 30, 2025
Terrible customer service
I have recently ordered from this company. I totally misunderstood the measurements as I thought I was ordering replacements slats and they arrived tw...
D
Danielle McCabe
trustpilot.com
Sep 30, 2025
Brilliant service
Stephanie was extremely helpful in resolving a supply and courier issue. She acted quickly, kept everything clear, and made the...
M
Malcbox
trustpilot.com
Sep 30, 2025
Nice blinds
Ordered two velux and one twist fit blind. The velux blinds were simple to assemble (once you worked out which end you need to view the blinds from to...
Conclusion
Reviews show Blinds by Post delivers well-made blinds that often fit accurately and arrive quickly; multiple customers highlight helpful staff and fast sample dispatch. Common positives include clear measuring instructions, straightforward installation and competitive pricing. However several detailed complaints concern incorrect parts, partial deliveries or delayed replacements, and some customers experienced slow follow-up. Prospective buyers should use the site’s measuring guidance, photograph any faults immediately and keep order and postage records to aid resolution if needed.