Reviews show Blinds by Post delivers well-made blinds that often fit accurately and arrive quickly; multiple customers highlight helpful staff and fast sample dispatch. Common positives include clear measuring instructions, straightforward installation and competitive pricing. However several detailed complaints concern incorrect parts, partial deliveries or delayed replacements, and some customers experienced slow follow-up. Prospective buyers should use the site’s measuring guidance, photograph any faults immediately and keep order and postage records to aid resolution if needed.
Examples from available reviews (Jan 2023 – Feb 2026).
Wrong chain sent and customer service delays caused lengthy replacement issues.
“plastic instead of silver metal as had been ordered & paid for”
Stephanie resolved courier issue quickly, keeping communications clear and effective.
“Stephanie was extremely helpful in resolving a supply and courier issue.”
Good-quality blind but repeated communication failures and delivery uncertainty.
“there is a lack of communication and knowledge somewhere.”
Made-to-measure Venetian blinds arrived quickly and fit perfectly.
“They were put up without a hitch and they fit perfectly.”
Reviews cite friendly, helpful staff and rapid issue resolution in many cases, but a notable minority report failures in fulfilment, follow-up and repeated contact attempts.
Several reviewers comment that prices are competitive and products represent good value; the sample is that positive price comments are limited in number.
Customers often praise the website, clear measuring instructions, quick sample dispatch and easy installation guidance, making ordering straightforward.
Most reviewers report well‑made, accurate made-to-measure blinds that fit and perform as expected; a small number received incorrect or damaged parts.
Many reviews note prompt delivery updates and responsive staff; some detailed complaints describe slow or incomplete follow-up on problems or missing items.
Overall impressions are largely positive: quick delivery, correct fit and helpful service in most cases, with a minority describing poor resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Misunderstood measurements and experienced poor, delayed customer service responses.
“This company can keep my money !”
Stephanie resolved courier issue quickly, keeping communications clear and effective.
“Stephanie was extremely helpful in resolving a supply and courier issue.”
Velux and twist-fit blinds were easy to assemble and install, looking good.
“The twist fit was simplicity itself to install and is rock solid, despite my misgivings beforehand.”
Multiple issues and extensive delays with poor communication and complaint handling.
“Zero Stars - Worst company I've every dealt with.”
Blind faulty and customer service unresponsive, preventing further purchases.
“Customer service is nonexistent.”
Blind had poor fit and operating chain placed wrong and too short.
“Poor fit, operating chain opposite side and too short.”
Made-to-measure blinds suffered missing parts, unclear website guidance, and poor quality.
“Missing parts: Incorrect brackets due to unclear information and not enough screws supplied for install.”
Perfect fit blinds were poorly made, replacements mismatched and support ceased.
“NIGHTMARE.”
Motor failed and customer disputes support response, being charged for replacement.
“Sent me a payment link for a new motor at £108”
Repeated order mishandling, miscolouring, and poor communication left customer frustrated.
“Blinds by Post have managed to mishandle every single order we’ve placed”
Delivery occurred despite cancellation and refund remains unresolved.
“The courier delivered the order anyway — without my consent, without a signature,”
One blind arrived broken and the other was misaligned; no resolution.
“1x Blind arrived broken and the other was misaligned wonky / faulty-”
Made-to-order blinds were manufactured incorrectly with no resolution.
“The blinds were made wrong”
Fitted XXL electric blinds with helpful support for the remote setup.
“the company were very helpful about setting up a 5 channel remote.”
Helpful staff, but MeasureSafe insurance terms felt risky and unacceptable.
“I don't make much of the MeasureSafe insurance.”
Metal slats blistered after a year and warranty claim was refused.
“3 Year Warranty USELESS !!!!!”
Perfect fit shutters failed to install and customer service refused to help.
“IT WAS MY ISSUE I HAD MEASURED IT WRONG!!”
Products were subpar and customer service did not respond to warranty concerns.
“Customer service is non-existent - emails go unanswered.”
They sent a defective blind and refused to provide a proper replacement.
“They sent me a defective blind and refused to sort it out”
Wrong sized blinds were sent and refund is still outstanding after weeks.
“I still haven't received a refund.”
I recently made a purchase from Blindsbypost for some new blinds in my home, and I must say that I was very impressed with their products and services. The website has a wide range of options available, making it easy to find the perfect fit for any room.
The ordering process was smooth and hassle-free, with clear instructions on how to measure your windows accurately. Once the order was placed, I received updates on its progress until delivery finally arrived at my doorstep.
The quality of the blinds themselves is top-notch- they are well-made and durable. They look great in my living room and have really improved the overall ambiance of the space!
Not only were these blinds affordable but also perfectly made to measure thanks to this website's thorough instructions; no surprises or disappointments there! Additionally, customer service provided ample help whenever needed throughout every step of buying tailored curtains online!
Overall, if you're looking for high-quality tailor-made window treatments at reasonable prices without leaving your house - then checking out Blindsbypost should be your first stop.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Blinds by Post is a UK online retailer specialising in window blinds and related fittings. The business offers both made-to-measure and ready-made blinds with online ordering, sample options and parcel delivery across the UK. Information on sizing, fitting and product choices is provided on its website to support DIY installation.