Many reviewers mention fast delivery, accurate made-to-measure sizing, and easy fitting. Several customers point to responsive, helpful staff who sort out setup or motor problems. A sizable group reports incorrect items, missing parts, and refunds that remain unresolved, along with slow or no follow-up. Overall, the reviews split sharply between fully satisfied orders and unresolved service problems.
Examples from available reviews (Jan 2023 – Mar 2026).
Fast delivery, excellent service, high-quality blinds and helpful free fittings.
“Super fast delivery.”
Despite delivery hiccup, blinds proved excellent quality and easy to fit.
“they are of excellent quality and I was able to fit them myself, easily.”
Order had wrong items and poor customer service with ignored communications.
“Customer service is appalling”
Multiple issues and extensive delays with poor communication and complaint handling.
“Zero Stars - Worst company I've every dealt with.”
Several reviews praise quick dispatch, on-time arrival, and staff who fix courier or setup issues directly. Some one-star reviews describe incomplete orders, deliveries that arrived after cancellation, and slow replacements or refunds. Positive reviews sometimes name staff who stepped in, while many negative accounts say follow-up did not lead to a resolution.
Many customers describe the pricing as good value and say they would buy again. A few question add-on costs such as insurance or charges for replacements, and some mention warranty refusals. Complaints about extra fees appear less often than praise for price and value.
Reviewers often say the website is easy to use, the measuring guidance is clear, and fitting is straightforward. Several highlight simple assembly for Velux, twist-fit, and blackout options. A smaller set mentions measurement misunderstandings that then caused installation issues.
Many reviews describe blinds that feel well made, fit exactly, and block or control light effectively. Another group reports wrong colours, faulty or misaligned units, missing components, and motors that failed. Some of the strongest complaints mention blistering slats and warranty claims that were refused.
Positive feedback mentions proactive calls, order updates, and quick handling of questions. Many negative reviews describe unresponsive service, repeated delivery problems, and follow-ups that went unanswered. These communication issues often appear alongside complaints about larger or more complex orders.
Outcomes often hinge on accurate manufacturing and timely support. Positive experiences link to correct measurements, fast delivery, and staff stepping in when needed. Ongoing problems centre on order accuracy, replacements, and refunds that never get resolved, driving most of the lowest ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Misunderstood measurements and experienced poor, delayed customer service responses.
“This company can keep my money !”
Stephanie resolved courier issue quickly, keeping communications clear and effective.
“Stephanie was extremely helpful in resolving a supply and courier issue.”
Velux and twist-fit blinds were easy to assemble and install, looking good.
“The twist fit was simplicity itself to install and is rock solid, despite my misgivings beforehand.”
Multiple issues and extensive delays with poor communication and complaint handling.
“Zero Stars - Worst company I've every dealt with.”
Blind faulty and customer service unresponsive, preventing further purchases.
“Customer service is nonexistent.”
Blind had poor fit and operating chain placed wrong and too short.
“Poor fit, operating chain opposite side and too short.”
Made-to-measure blinds suffered missing parts, unclear website guidance, and poor quality.
“Missing parts: Incorrect brackets due to unclear information and not enough screws supplied for install.”
Perfect fit blinds were poorly made, replacements mismatched and support ceased.
“NIGHTMARE.”
Motor failed and customer disputes support response, being charged for replacement.
“Sent me a payment link for a new motor at £108”
Repeated order mishandling, miscolouring, and poor communication left customer frustrated.
“Blinds by Post have managed to mishandle every single order we’ve placed”
Delivery occurred despite cancellation and refund remains unresolved.
“The courier delivered the order anyway — without my consent, without a signature,”
One blind arrived broken and the other was misaligned; no resolution.
“1x Blind arrived broken and the other was misaligned wonky / faulty-”
Made-to-order blinds were manufactured incorrectly with no resolution.
“The blinds were made wrong”
Fitted XXL electric blinds with helpful support for the remote setup.
“the company were very helpful about setting up a 5 channel remote.”
Helpful staff, but MeasureSafe insurance terms felt risky and unacceptable.
“I don't make much of the MeasureSafe insurance.”
Metal slats blistered after a year and warranty claim was refused.
“3 Year Warranty USELESS !!!!!”
Perfect fit shutters failed to install and customer service refused to help.
“IT WAS MY ISSUE I HAD MEASURED IT WRONG!!”
Products were subpar and customer service did not respond to warranty concerns.
“Customer service is non-existent - emails go unanswered.”
They sent a defective blind and refused to provide a proper replacement.
“They sent me a defective blind and refused to sort it out”
Wrong sized blinds were sent and refund is still outstanding after weeks.
“I still haven't received a refund.”
I recently made a purchase from Blindsbypost for some new blinds in my home, and I must say that I was very impressed with their products and services. The website has a wide range of options available, making it easy to find the perfect fit for any room.
The ordering process was smooth and hassle-free, with clear instructions on how to measure your windows accurately. Once the order was placed, I received updates on its progress until delivery finally arrived at my doorstep.
The quality of the blinds themselves is top-notch- they are well-made and durable. They look great in my living room and have really improved the overall ambiance of the space!
Not only were these blinds affordable but also perfectly made to measure thanks to this website's thorough instructions; no surprises or disappointments there! Additionally, customer service provided ample help whenever needed throughout every step of buying tailored curtains online!
Overall, if you're looking for high-quality tailor-made window treatments at reasonable prices without leaving your house - then checking out Blindsbypost should be your first stop.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Blinds by Post is a UK online retailer focused on made-to-measure window blinds and shutters. It sells roller, Venetian and vertical blinds, wooden shutters, and motorised blind systems. Customers can use online measuring guides and product specs, with support available by phone and email. The company ships across the UK and also sells parts and replacements as well as complete blind orders.