Reviews show consistent reports of fast delivery and attentive after‑sales support, with staff named for quick problem resolution. Product descriptions and build quality are frequently praised, though a few customers received damaged items or noted small missing fittings. Where issues occurred, replacements or returns were typically handled promptly by customer services. Prospective buyers may find competitive pricing and warranties mentioned; it is sensible to check received packs for small accessories during installation.
Examples from available reviews (Jun 2015 – Feb 2026).
Paid for next-day delivery and everything arrived in under 24 hours.
“Paid for next day delivery to keep the bathroom fitter happy”
Holly arranged a quick return and saved me a return fee.
“Excellent customer service from Holly!”
Damaged item was replaced immediately and delivery was fast.
“One item arrived damaged and a replacement was sorted out immediately”
Bought the wrong size but customer service exchanged and collected them.
“Customer Service was excellent and easy to get hold of”
Most reviewers describe prompt delivery and responsive after‑sales support; next‑day delivery and rapid order resolution are mentioned repeatedly.
A small number of reviews highlight competitive pricing, warranties and perceived good value, but this is mentioned in relatively few reviews.
Users report straightforward ordering, clear packaging and easy installation; a few note minor missing items that required an extra trip.
Products are commonly described as well made and attractive; a minority of reviews cite damaged or faulty items that were subsequently replaced.
Customers single out quick, helpful responses via live chat and email; named staff assisted with returns and replacements in several accounts.
Overall reviewers express satisfaction and willingness to recommend or repurchase, citing successful replacements and positive outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
After reporting a missing part a year later, Byron promptly sent a complete replacement free.
“a complete new unit was on its way—free of charge.”
Josh provided attentive, knowledgeable and prompt customer support throughout.
“his customer support was nothing short of incredible”
Multiple agents miscommunicated and the reviewer paid to return an item.
“keep mis communicating despite a thread of emails.”
Reviewer strongly advises avoiding the shop due to poor service and delivery.
“Kindly urge look other shops and completely avoid this at all costs.”
Customer service was unhelpful and products were judged unfit for use.
“she told me she was 'only customer service' so couldn't help”
Wash stand was the wrong size and the product page lacked dimensions.
“the product page did not mention the dimensions of the wash stand.”
Company took payment but failed to deliver and is refusing a refund.
“Taken money, not delivered, and refusing to refund.”
Reviewer says it was the worst customer service they have experienced.
“THE WORSE CUSTOMER SERVICE EVER!”
Severe delivery delays, poor packaging, and repeatedly poor customer service experience.
“This customer experience with this company is appalling.”
They failed to collect returns after three scheduled attempts.
“they have failed to collect three times so far.”
Company replaced four defective radiators free of charge.
“they have replaced all 4 units, which were 4 yrs old, at no cost.”
They repeatedly failed to arrange courier collection for returns.
“they hadn't even asked the courier to come and collect.”
They sold a tap that was faulty and wouldn't let out water.
“Sold tap which was faulty and didn't let out water!”
Damaged items and poor service caused major stress and extra costs.
“AWFUL customer service & bad quality products- never order from this company”
Satisfied with the purchase and price and will buy again.
“more than happy with the purchase and price.”
Paid for named delivery but item wasn't dispatched on time.
“They refused to send the parcel with a more reliable service”
Cistern mechanisms were poorly made and caused fitting problems.
“The mechanisms in the cistern are very poorly made”
Reviewer warns against using products due to poor build and service.
“THERE PRODUCTS ARE POOLY BUILT RUBBISH, CUSTOMER SERVICE IS USELESS”
Bathroom suite started breaking within months and company refused replacement.
“the bathroom suite has started to break apart!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Big Bathroom Shop is a UK online retailer specialising in bathroom fixtures, fittings and accessories for homeowners and tradespeople. The site typically lists taps, showers, radiators and related components, offers online ordering and delivery across the UK, and operates customer service and returns channels for post‑purchase support.