Reviews show consistent reports of fast delivery and attentive after‑sales support, with staff named for quick problem resolution. Product descriptions and build quality are frequently praised, though a few customers received damaged items or noted small missing fittings. Where issues occurred, replacements or returns were typically handled promptly by customer services. Prospective buyers may find competitive pricing and warranties mentioned; it is sensible to check received packs for small accessories during installation.
Examples from available reviews (Jun 2015 – Feb 2026).
Paid for next-day delivery and everything arrived in under 24 hours.
“Paid for next day delivery to keep the bathroom fitter happy”
Holly arranged a quick return and saved me a return fee.
“Excellent customer service from Holly!”
Damaged item was replaced immediately and delivery was fast.
“One item arrived damaged and a replacement was sorted out immediately”
Bought the wrong size but customer service exchanged and collected them.
“Customer Service was excellent and easy to get hold of”
Most reviewers describe prompt delivery and responsive after‑sales support; next‑day delivery and rapid order resolution are mentioned repeatedly.
A small number of reviews highlight competitive pricing, warranties and perceived good value, but this is mentioned in relatively few reviews.
Users report straightforward ordering, clear packaging and easy installation; a few note minor missing items that required an extra trip.
Products are commonly described as well made and attractive; a minority of reviews cite damaged or faulty items that were subsequently replaced.
Customers single out quick, helpful responses via live chat and email; named staff assisted with returns and replacements in several accounts.
Overall reviewers express satisfaction and willingness to recommend or repurchase, citing successful replacements and positive outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Mary provided outstanding customer service regarding our order this morning.
“Mary dealt with our order this morning and provided us with outstanding customer service.”
Damage was acknowledged and handled professionally; packaging and delivery were good.
“dealt with professionally and promptly”
Reviewer appreciated both the product and the service received.
“Great service and product thanks”
Ordering and payment were easy; delivery was fast with clear storage instructions.
“Ordering a shower tray was easy as was payment.”
Order arrived on time and was well packed to avoid breakage.
“very well packed to avoid any breakage”
Quality items, fast processing, and delivery tracking provided.
“Quality items Order processed quickly and tracking provided for delivery”
Found the required part and experienced quick, efficient delivery.
“found exactly what I needed on the big bathroom shop website.”
Mirror cabinet arrived badly damaged but customer service handled it promptly.
“the mirror cabinet came absolutely trashed”
Delivery was speedy and products were extremely well packaged against damage.
“products extremely well packaged and protected against damage”
Tap quality issue was resolved promptly with an efficient replacement.
“Replacement taps fine. Excellent customer service.”
Phone support was very helpful and located the needed item.
“Very helpful lady on the phone. Located exactly what I needed”
They provided great service when supplying replacement parts as well.
“Great service for replacement parts too!”
After a delivery address issue they sent another basin within 24 hours.
“they forwarded another basin within 24 hours”
Holly arranged a tap replacement within a day after reporting a fault.
“I received a replacement tap the next day.”
Suggests stronger magnetic strip and repositioned drain cup to prevent leaks.
“I sugest egg of the door rubber should have strong magnetic strip”
Very fast service, good product quality, and competitive pricing overall.
“Very fast service, great product and great price.”
Holly provided communicative, helpful, and friendly service resolving a leak.
“Excellent customer service from Holly in resolving a leaking tap”
Products are great and customer service was exceptional.
“Great products and exceptional customer service”
Delivered the day after ordering; product fits, looks nice and works.
“Delivered the day after I ordered it”
Prompt delivery and the item matched its description exactly.
“Prompt delivery, item exactly as described.”
Reviewer reports rude staff and advises against doing business with them.
“Awful staff. No manners. No respect for anyone else”
Paid for next-day delivery and everything arrived in under 24 hours.
“Paid for next day delivery to keep the bathroom fitter happy”
Delivery was as expected and the radiator components were excellent quality.
“quality of the chrome towel radiator and valves were excellent”
Holly arranged a quick return and saved me a return fee.
“Excellent customer service from Holly!”
Holly resolved delivery issues via live chat quickly and helpfully.
“Spoke to Holly on the live chat, who sorted my order brilliantly”
Bought the wrong size but customer service exchanged and collected them.
“Customer Service was excellent and easy to get hold of”
Excellent service with on-time delivery and no issues reported.
“Excellent service arrived on time, no issues.”
The shower was delivered on time as expected.
“Got the shower on time .”
Products were great with excellent service and clear communication.
“Great products. Excellent service and communication”
Pleased with sink and taps; delivery was fast and well packaged.
“Fast delivery and well packaged!”
Customer service sent a replacement quickly and efficiently.
“Thank you for sending a replacement so quickly!”
Damaged item was replaced immediately and delivery was fast.
“One item arrived damaged and a replacement was sorted out immediately”
Easy online purchase and straightforward installation; radiator performs well.
“easy to install great looking radiator warms up conservatory”
Good service and the tap was very nice quality.
“The quality of the tap is very nice.”
Taps arrived on time and work well, but lacked an Allen key.
“Only issue was lack of Allen key to tighten the spout”
Reviewer states they received great service from the company.
“Great service”
Aftercare explained the problem and replacements were sent immediately.
“Really good after care, explained the problem and replacements sent out immediately.”
Quick delivery; taps were well made, attractive, and good value.
“Really beautiful taps, well made and an excellent price.”
Monique responded quickly and helped resolve an issue pleasantly.
“Very fast response to an issue I was having.”
Reviewer reports everything was fine and thanks the company.
“All good thanks”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Big Bathroom Shop is a UK online retailer specialising in bathroom fixtures, fittings and accessories for homeowners and tradespeople. The site typically lists taps, showers, radiators and related components, offers online ordering and delivery across the UK, and operates customer service and returns channels for post‑purchase support.