Many reviewers praise fast deliveries and mention staff by name for organising quick replacements. Several customers say items arrived well packed and that ordering online was simple. Another group describes repeated delivery failures, delayed refunds, and rude interactions. Some reviews flag faults in specific products, including taps, cistern mechanisms, and a mirror cabinet.
Examples from available reviews (Jun 2015 – Mar 2026).
Mary provided outstanding customer service regarding our order this morning.
“Mary dealt with our order this morning and provided us with outstanding customer service.”
After a delivery address issue they sent another basin within 24 hours.
“they forwarded another basin within 24 hours”
Severe delivery delays, poor packaging, and repeatedly poor customer service experience.
“This customer experience with this company is appalling.”
Company took payment but failed to deliver and is refusing a refund.
“Taken money, not delivered, and refusing to refund.”
Many reviews mention staff members who arranged same-day or next-day replacements. Several customers describe efficient aftercare and fast fixes. Another set of reviews reports refused refunds, missed collections, and rude interactions.
Many customers say prices and value matched expectations, and some items felt like good value. Concerns come up when customers paid for delivery or returns and then ran into service failures. Value appears less often than service or quality, but shows up in both positive and negative comments.
Several reviewers say the website helped them find parts quickly and that checkout was easy. A few point to missing details on product pages and missing small fittings such as an Allen key. Most usability praise centres on easy ordering and clear delivery instructions.
Many customers describe sturdy items that arrived well packed to prevent breakage, with good finishes on taps and radiators. Separate negative reviews mention faulty taps, weak cistern mechanisms, and at least one mirror cabinet that arrived badly damaged. Quality comments cover both long-term failures and one-off damage on individual items.
Several reviewers name helpful agents and describe quick live-chat or phone replies that solved problems. Others report ongoing mix-ups across email threads and courier collections that were never arranged. Communication ranges from clear, decisive help to unresolved coordination issues.
Reviews split between smooth purchases with fast delivery and replacement handling, and drawn-out issues with delivery, returns, and refunds. Positive accounts highlight quick fixes and tracked shipments. Negative accounts focus on unresolved logistics and strong dissatisfaction with staff interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Mary provided outstanding customer service regarding our order this morning.
“Mary dealt with our order this morning and provided us with outstanding customer service.”
Damage was acknowledged and handled professionally; packaging and delivery were good.
“dealt with professionally and promptly”
Reviewer appreciated both the product and the service received.
“Great service and product thanks”
Ordering and payment were easy; delivery was fast with clear storage instructions.
“Ordering a shower tray was easy as was payment.”
Order arrived on time and was well packed to avoid breakage.
“very well packed to avoid any breakage”
Quality items, fast processing, and delivery tracking provided.
“Quality items Order processed quickly and tracking provided for delivery”
Found the required part and experienced quick, efficient delivery.
“found exactly what I needed on the big bathroom shop website.”
Mirror cabinet arrived badly damaged but customer service handled it promptly.
“the mirror cabinet came absolutely trashed”
Delivery was speedy and products were extremely well packaged against damage.
“products extremely well packaged and protected against damage”
Tap quality issue was resolved promptly with an efficient replacement.
“Replacement taps fine. Excellent customer service.”
Phone support was very helpful and located the needed item.
“Very helpful lady on the phone. Located exactly what I needed”
They provided great service when supplying replacement parts as well.
“Great service for replacement parts too!”
After a delivery address issue they sent another basin within 24 hours.
“they forwarded another basin within 24 hours”
Holly arranged a tap replacement within a day after reporting a fault.
“I received a replacement tap the next day.”
Suggests stronger magnetic strip and repositioned drain cup to prevent leaks.
“I sugest egg of the door rubber should have strong magnetic strip”
Very fast service, good product quality, and competitive pricing overall.
“Very fast service, great product and great price.”
Holly provided communicative, helpful, and friendly service resolving a leak.
“Excellent customer service from Holly in resolving a leaking tap”
Products are great and customer service was exceptional.
“Great products and exceptional customer service”
Delivered the day after ordering; product fits, looks nice and works.
“Delivered the day after I ordered it”
Prompt delivery and the item matched its description exactly.
“Prompt delivery, item exactly as described.”
Reviewer reports rude staff and advises against doing business with them.
“Awful staff. No manners. No respect for anyone else”
Paid for next-day delivery and everything arrived in under 24 hours.
“Paid for next day delivery to keep the bathroom fitter happy”
Delivery was as expected and the radiator components were excellent quality.
“quality of the chrome towel radiator and valves were excellent”
Holly arranged a quick return and saved me a return fee.
“Excellent customer service from Holly!”
Holly resolved delivery issues via live chat quickly and helpfully.
“Spoke to Holly on the live chat, who sorted my order brilliantly”
Bought the wrong size but customer service exchanged and collected them.
“Customer Service was excellent and easy to get hold of”
Excellent service with on-time delivery and no issues reported.
“Excellent service arrived on time, no issues.”
The shower was delivered on time as expected.
“Got the shower on time .”
Products were great with excellent service and clear communication.
“Great products. Excellent service and communication”
Pleased with sink and taps; delivery was fast and well packaged.
“Fast delivery and well packaged!”
Customer service sent a replacement quickly and efficiently.
“Thank you for sending a replacement so quickly!”
Damaged item was replaced immediately and delivery was fast.
“One item arrived damaged and a replacement was sorted out immediately”
Easy online purchase and straightforward installation; radiator performs well.
“easy to install great looking radiator warms up conservatory”
Good service and the tap was very nice quality.
“The quality of the tap is very nice.”
Taps arrived on time and work well, but lacked an Allen key.
“Only issue was lack of Allen key to tighten the spout”
Reviewer states they received great service from the company.
“Great service”
Aftercare explained the problem and replacements were sent immediately.
“Really good after care, explained the problem and replacements sent out immediately.”
Quick delivery; taps were well made, attractive, and good value.
“Really beautiful taps, well made and an excellent price.”
Monique responded quickly and helped resolve an issue pleasantly.
“Very fast response to an issue I was having.”
Reviewer reports everything was fine and thanks the company.
“All good thanks”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Big Bathroom Shop runs an online store focused on bathroom fixtures and fittings. It sells showers, baths, taps, basins, radiators, bathroom furniture, and accessories. Product pages show images, SKU details, specifications, and prices. The company supplies homeowners and tradespeople across the UK and manages online orders, returns, and spare parts for bathroom installations.