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We Collect & Analyse Reviews

Big Bathroom Shop
Experiences & Reviews

Big Bathroom Shop is a UK online retailer specialising in bathroom fixtures, fittings and accessories for homeowners and tradespeople. The site typically lists taps, showers, radiators and related components, offers online ordering and delivery across the UK, and operates customer service and returns channels for post‑purchase support.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 100%
Latest Review 19d
Overall Rating
5.0

Our Analysis

🎯

Service quality

Most reviewers describe prompt delivery and responsive after‑sales support; next‑day delivery and rapid order resolution are mentioned repeatedly.

Share
27%
Strong
💰

Value for money

A small number of reviews highlight competitive pricing, warranties and perceived good value, but this is mentioned in relatively few reviews.

Share
5%
Mixed
⚡

User experience

Users report straightforward ordering, clear packaging and easy installation; a few note minor missing items that required an extra trip.

Share
6%
Strong
🔧

Product quality

Products are commonly described as well made and attractive; a minority of reviews cite damaged or faulty items that were subsequently replaced.

Share
20%
Strong
📞

Communication

Customers single out quick, helpful responses via live chat and email; named staff assisted with returns and replacements in several accounts.

Share
12%
Strong
⭐

Overall experience

Overall reviewers express satisfaction and willingness to recommend or repurchase, citing successful replacements and positive outcomes.

Share
30%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

C
Chris Jones
trustpilot.com Sep 30, 2025

Paid for next day delivery to keep the…

Paid for next day delivery to keep the bathroom fitter happy, arrived in less than 24 hours...

C
Customer
trustpilot.com Sep 30, 2025

Good company to deal with

Delivery was as expected, quality of the chr...

A
Anna
trustpilot.com Sep 30, 2025

Excellent customer service from Holly

Excellent customer service from Holly! She arranged the return of an incorrectly purchased item very quickly and helped m...

D
Dm Munday
trustpilot.com Sep 30, 2025

Spoke to Holly on the live chat

Spoke to Holly on the live chat, who sorted my order bri...

M
MRSHH
trustpilot.com Sep 30, 2025

Best Price and great after sales

Milano Windsor, great price and beautiful rads with a 20 yr warranty. Sadly, I bought the wrong size but the Customer Service was excellent and easy...

P
Peter Hobday
trustpilot.com Sep 30, 2025

Excellent service arrived on time

Excellent service arri...

c
customer
trustpilot.com Sep 30, 2025

Got the shower on time .

...

J
Jane Plummer
trustpilot.com Sep 30, 2025

Great products

Great products. Excellent...

C
Chris
trustpilot.com Sep 30, 2025

Very impressed!

Pleased with my sink and taps....

B
Barbara
trustpilot.com Sep 30, 2025

Great customer service

Great customer service. Thank you f...

J
Jenna Bartley
trustpilot.com Sep 30, 2025

Items shipped and received quickly

Items shipped and received quickly. One item arrived damaged and a replacement was sorted out immediately with customer s...

H
Hugh Canning
trustpilot.com Sep 30, 2025

Refreshing

What a easy experience log in pay next it here easy to in...

Y
Yvonne from Surrey
trustpilot.com Sep 30, 2025

Lovely quality tap

Good service. The quality...

A
Alyson Lyons
trustpilot.com Sep 30, 2025

Delivered in good time

Delivered in good time, taps fitted and look fantastic, work perfectly. Only issue was lack of Allen...

C
Colin Mousley
trustpilot.com Sep 30, 2025

Great service

...

M
Matt Rankin
trustpilot.com Sep 30, 2025

Really good after care

Really good after care, explained the problem and replacements sen...

J
Jacqueline Smeeton
trustpilot.com Sep 30, 2025

Quick delivery

Quick delivery. Really beautiful taps, well made and an...

S
SIOBHAN
trustpilot.com Sep 30, 2025

Excellent Customer Service

Very fast response to an issue I was having. Monique was very...

M
Mr Easton
trustpilot.com Sep 30, 2025

All good thanks

...

G
Gruff Lewis
trustpilot.com Sep 30, 2025

We purchased several items from Big…

We purchased several items from Big Bathroom Shop and only got around to installation after more than 12 months. At that point, we noticed a small chr...

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Conclusion

Reviews show consistent reports of fast delivery and attentive after‑sales support, with staff named for quick problem resolution. Product descriptions and build quality are frequently praised, though a few customers received damaged items or noted small missing fittings. Where issues occurred, replacements or returns were typically handled promptly by customer services. Prospective buyers may find competitive pricing and warranties mentioned; it is sensible to check received packs for small accessories during installation.