Many customers describe quick online ordering, competitive prices, and prompt delivery for radiators and heaters. Reviews often mention responsive customer service and useful technical help. Another recurring set of comments points to missed or incomplete deliveries, incorrect items, and slow refunds. Both the positive and negative themes show up repeatedly in the feedback.
Examples from available reviews (May 2021 – Feb 2026).
Online ordering process was very easy and straightforward.
“Ordering process online very easy and straight-forward.”
Customer care staff went the extra mile to help the reviewer.
“who couldn't do enough to help us”
Paid for 24-hour delivery but only received part of the order.
“I payed for 24 hr delivery but only got 60% of what I ordered”
Paid for a radiator that was never delivered and refund delayed.
“it’s never been delivered”
Many reviews credit customer service staff for fast replies and fixing problems. Other reviews describe major service issues, including wrong items, deliveries not collected, and slow or missing aftersales support.
Many reviewers point to competitive pricing, promotions, and fair overall costs. A few mention discounts not being applied or paying for faster delivery when items were out of stock, but these comments are less common.
Many customers say the website is easy to use and ordering online is straightforward. A small number of reviews mention setup difficulties with electric radiators and problems pairing them.
Many reviews praise build quality, designer finishes, and dependable heating performance. A minority report manufacturing or fitting issues, such as bent panels or radiators that did not sit flush and needed extra work.
Several customers mention clear order updates and polite delivery staff. Others report weak courier communication, inaccurate lead times, and next-day deliveries that were promised but did not arrive.
Many reviewers say they are happy and recommend the company, often citing fast delivery and helpful staff. A separate group describes severe delivery and aftersales failures that led to very negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer kept up to date with efficient and polite delivery.
“Kept up to date. Delivery efficient and polite”
Excellent radiator quality and helpful phone support praised.
“Excellent radiator.”
Easy to use website, good communication and prompt delivery.
“easy to use website”
Customer service (Byron) quickly resolved a problem without fuss.
“Byron in Customer Service who was extremely helpful”
Customer care rectified issues with two electric radiators satisfactorily.
“customer care team were extremely helpful in rectifying both issues”
Multiple wrong orders and an unresponsive customer service line reported.
“No answer on customer service line”
Wrong radiators sent, charged for collection and only partly refunded.
“wrong radiators were sent.”
Good product initially but poor customer service with no action.
“customer services is bla bla bla no action.”
Easy site navigation but disappointed a discount code did not fully apply.
“we only got the 10%.”
Ongoing valve faults and slow, bureaucratic aftersales caused growing frustration.
“The valve endlessly turns without effect”
Work was quick, efficient, punctual and reasonably priced.
“Fast and efficient and very well done job”
Damaged radiator and no compensation for gas engineer, causing extra time off.
“radiator bent”
Paid for next-day delivery but the order did not arrive.
“Paid for next day delivery of two radiators.”
Electric radiators are difficult to pair and set up, causing disappointment.
“Very difficult to pair them to iPad”
Lead times were inaccurate and delivery delays left rooms unheated.
“Lead times are false.”
Next-day delivery failed without prior notice; order cancelled despite helpful staff.
“paid for next day delivery - waited in all day and it did not arrive”
One year plus and the Milano Alpha - Anthracite Horizontal Designer Radiator I bought for my parents still works fine. I was hesitant about buying such a product online but I decided to take a risk to keep dad and mum warm during the cold season. I would love to say that I loved the customer service, the prices and delivery. The radiator was delivered on time and installing it was also simple. There were instructions and I could easily access the technician for help. The quality has proved to be top-notch.. It has never failed and it continues to work perfectly fine. I’m happy I bought it from Best Heating Company.
Company collected a wrongly ordered radiator free of charge after dispatch.
“They collected the items free of charge although order had been dispatched.”
They charged for expedited delivery despite lacking stock and delayed refund.
“No decent web based business should be taking your money for stock they don’t have.”
Failed delivery and collection caused major disruptions and extra customer work.
“they just treat their customers like cheap labor”
Late evening order was dispatched quickly and arrived ahead of schedule.
“great comms superb service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Best Heating sells radiators, electric heaters, and heating accessories through its online shop. The range includes designer radiators, wall-mounted electric units, plus valves and controls. Customers order on the website, pick delivery options, and reach support by phone or email. Best Heating offers order tracking and aims to help with technical questions and installation advice.