Many customers describe quick online ordering, competitive prices, and prompt delivery for radiators and heaters. Reviews often mention responsive customer service and useful technical help. Another recurring set of comments points to missed or incomplete deliveries, incorrect items, and slow refunds. Both the positive and negative themes show up repeatedly in the feedback.
Examples from available reviews (May 2021 – Feb 2026).
Online ordering process was very easy and straightforward.
“Ordering process online very easy and straight-forward.”
Customer care staff went the extra mile to help the reviewer.
“who couldn't do enough to help us”
Paid for 24-hour delivery but only received part of the order.
“I payed for 24 hr delivery but only got 60% of what I ordered”
Paid for a radiator that was never delivered and refund delayed.
“it’s never been delivered”
Many reviews credit customer service staff for fast replies and fixing problems. Other reviews describe major service issues, including wrong items, deliveries not collected, and slow or missing aftersales support.
Many reviewers point to competitive pricing, promotions, and fair overall costs. A few mention discounts not being applied or paying for faster delivery when items were out of stock, but these comments are less common.
Many customers say the website is easy to use and ordering online is straightforward. A small number of reviews mention setup difficulties with electric radiators and problems pairing them.
Many reviews praise build quality, designer finishes, and dependable heating performance. A minority report manufacturing or fitting issues, such as bent panels or radiators that did not sit flush and needed extra work.
Several customers mention clear order updates and polite delivery staff. Others report weak courier communication, inaccurate lead times, and next-day deliveries that were promised but did not arrive.
Many reviewers say they are happy and recommend the company, often citing fast delivery and helpful staff. A separate group describes severe delivery and aftersales failures that led to very negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Online ordering process was very easy and straightforward.
“Ordering process online very easy and straight-forward.”
Excellent service combined with great pricing.
“Excellent service and great price”
Customer care staff went the extra mile to help the reviewer.
“who couldn't do enough to help us”
Helpful technical support answered a query quickly enabling the order.
“Amelia was quick to respond with the answer I needed”
Radiator arrived promptly, looks great and reviewer recommends company.
“Radiator looks great.”
Quality products, decent prices and fast delivery.
“Quality products, decent prices and fast delivery”
Ordering was straightforward with very helpful customer service.
“Ordering was straightforward with very helpful customer service.”
Good customer relationships with staff and excellent service.
“Good customer relationship from Kim & Josh.”
Reviewer describes the product as fantastic.
“Fantastic product !”
Unexpected next-day delivery; reviewer very pleased with the purchase location.
“Was delivered the next day,and didn’t even ask for next day delivery.”
Radiator is excellent though delivery took longer due to painting.
“Radiator is excellent”
Paid for 24-hour delivery but only received part of the order.
“I payed for 24 hr delivery but only got 60% of what I ordered”
Radiators delivered on time, well packaged and fairly priced with deals.
“They were delivered within the estimated timelines”
Heater performs well and app allows convenient remote pre-heating.
“Works really well and heats up my office/gym in no time.”
Excellent customer service and a strong recommendation.
“Excellent customer service would highly recommend”
Fast delivery and competitive prices on quality products.
“Fast delivery and competitive prices on quality products.”
On-time, efficient delivery; minor packaging damage but product protected.
“Only negative was the torn packaging on 2 corners”
Heater delivered quickly, good price, heats well and looks cosy.
“Really happy with the heater.”
Quick and efficient service.
“Quick and efficient service”
First-class products and faultless delivery improved the home's heating.
“First class products, faultless service and delivery.”
Paid for a radiator that was never delivered and refund delayed.
“it’s never been delivered”
Long-term customer praises top-notch service and reliable delivery.
“customer service has been top notch”
Five radiators were delivered on time and appeared well packaged.
“radiators arrived on the day”
Delivery was excellent but radiator poorly made, causing extra labour costs.
“The radiator wasn't flush”
High-quality radiators with a wide choice and helpful customer service.
“Super quality radiators”
Easy online ordering and prompt resolution of a delivery issue.
“Great first experience with this company.”
Quick, well organised delivery and products arrived in perfect condition.
“Very quick and well organised delivery.”
Designer praises the aesthetics, choice, quality, price and service.
“I’m happy with the esthetics, choice, quality, price, leadtime”
Excellent service from first phone call through to delivery.
“Excellent service from initial phone call to delivery.”
Pleased with a nice-looking designer radiator and its quality.
“Price and quality are exc.”
Quick delivery, good price and prompt customer service response.
“Quick delivery good price quick customer service response from Lea”
Good value products delivered quickly.
“Good value and fast delivery”
Easy online ordering, clear website and fast delivery.
“Easy to order, good web site, fast delivery”
Service was fast and efficient.
“Fast and efficient.”
Warm, helpful customer service that the reviewer highly recommends.
“What fantastic service”
Checkout price mistake was resolved quickly by helpful customer service.
“this was sorted very quickly.”
Item as described, well packed and delivered on time.
“item was as described well packed and delivered on time.”
Good product combined with excellent service.
“Good product and excellent service”
Helpful and informative staff but courier communication was poor.
“Shame about the courier firm who struggled with the English Language”
Competitive prices, prompt delivery and helpful pre-order customer service.
“Good products at competitive prices and delivered quickly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Best Heating sells radiators, electric heaters, and heating accessories through its online shop. The range includes designer radiators, wall-mounted electric units, plus valves and controls. Customers order on the website, pick delivery options, and reach support by phone or email. Best Heating offers order tracking and aims to help with technical questions and installation advice.