Reviews Analysed
21
We Collect & Analyse Reviews
Best Heating
Experiences & Reviews
Best Heating operates an online store selling designer and electric radiators, valves and related heating accessories. Reviews show customers include homeowners and interior designers; orders are placed via the website and supported by phone advice, delivery options and technician assistance.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
15d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviewers repeatedly cite fast, well organised delivery and prompt service from order to drop‑off; a small number mention courier problems.
Share
Strong
29%
💰
Value for money
Many reviewers describe competitive prices and good value; one review flags unexpected installation costs after a product fit issue.
Share
Strong
11%
⚡
User experience
Customers report an easy online ordering process and clear website; a few note installation difficulties with specific items.
Share
Strong
9%
🔧
Product quality
Most buyers praise radiator quality, finish and range; a minority experienced a product fit or manufacturing issue that affected installation.
Share
Strong
16%
📞
Communication
Reviews frequently mention helpful, responsive customer‑service contacts and clear delivery updates; individual courier communication was criticised once.
Share
Strong
20%
⭐
Overall experience
Overall impressions are positive: many customers recommend the company, cite repeat purchases and express satisfaction with product and service.
Share
Strong
16%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Great dispatch/ delivery, poor quality product
"The delivery process of my vertical radiator was excellent; I was able to communicate with the delivery team to let them know that I may be out and th..."
M J Howard
Trustpilot
Sep 30, 2025
Featured for: Good delivery, product fault
Milano Alpha - Anthracite Horizontal Designer Radiator
"One year plus and the Milano Alpha - Anthracite Horizontal Designer Radiator I bought for my parents still works fine. I was hesitant about buying such a product online but I decided to take a risk to keep dad and mum warm during the cold season. I would love to say that I loved the customer service, the prices and delivery. The radiator was delivered on time and installing it was also simple. There were instructions and I could easily access the technician for help. The quality has proved to be top-notch.. It has never failed and it continues to work perfectly fine. I’m happy I bought it from Best Heating Company.
"
Lottie Darcie
Collected.reviews
Nov 30, 2021
Featured for: Long‑term reliability and support
Brilliant truly brilliant
"Brilliant truly brilliant. What fantastic service and such a very warm customer service re..."
Michael H
Trustpilot
Sep 30, 2025
Featured for: Strong customer‑service praise
Purchase of electric radiator
"Great first experience with this company. The item purchased is perfect for my needs and the order process online was easy and straightforward. I did..."
J A Baker
Trustpilot
Sep 30, 2025
Featured for: Smooth online order and resolution
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
M J Howard
trustpilot.com
Sep 30, 2025
Great dispatch/ delivery, poor quality product
The delivery process of my vertical radiator was excellent; I was able to communicate with the delivery team to let them know that I may be out and th...
L
Lynne Taylor
trustpilot.com
Sep 30, 2025
Super quality radiators there a large…
Super quality radiators there a large range of colours and styles to choose...
J
J A Baker
trustpilot.com
Sep 30, 2025
Purchase of electric radiator
Great first experience with this company. The item purchased is perfect for my needs and the order process online was easy and straightforward. I did...
S
S snell
trustpilot.com
Sep 30, 2025
Excellent all round
Excellent all round. Very quick and well organised delivery. Very happy with radiator and valves. A...
I
Irina
trustpilot.com
Sep 30, 2025
Quality, choice, quality, leadtime- all is there!
I’m an interior designer and this is not the first time I choose BestHeating radiators for my residential projects. I’m...
R
Richard Damerell
trustpilot.com
Sep 30, 2025
Excellent service from initial phone…
Excellent service from init...
D
David
trustpilot.com
Sep 30, 2025
A nice looking designer rad
Ordered a nice looking designer vertical radiator. Pr...
A
Audrey
trustpilot.com
Sep 30, 2025
Quick delivery good price quick…
Quick delivery good price quick c...
A
Alasdair Wearing
trustpilot.com
Sep 30, 2025
Good value and fast delivery
...
J
John Wilman
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order, good w...
R
Richard Siemicki
trustpilot.com
Sep 30, 2025
Fast and efficient.
...
M
Michael H
trustpilot.com
Sep 30, 2025
Brilliant truly brilliant
Brilliant truly brilliant. What fantastic service and such a very warm customer service re...
C
Customer
trustpilot.com
Sep 30, 2025
Great customer service
Small mistake at checkout with the price but a quick call into customers services and this was sorted very q...
N
N CARR
trustpilot.com
Sep 30, 2025
Great Service
Great service item was as described...
K
Kags
trustpilot.com
Sep 30, 2025
Good product and excellent service
Good product and...
J
Joan Craven
trustpilot.com
Sep 30, 2025
Very helpful and informative
Very helpful and informative. Shame about the cou...
M
Mr BRIAN GRAY
trustpilot.com
Sep 30, 2025
Good products at competitive prices
Good products at competitive prices and delivered q...
c
customer
trustpilot.com
Sep 30, 2025
Kept up to date
Kept up to date. Delive...
N
Nina
trustpilot.com
Sep 30, 2025
Excellent radiator
Excellent radiator. Excellent customer service if you need over the phone advice. It is perfect company and beautiful design a...
J
Jan
trustpilot.com
Sep 30, 2025
Great service
Great service, easy to use website, good...
Conclusion
Reviews show Best Heating is consistently praised for prompt delivery, helpful customer service and a wide choice of designer and electric radiators. Many customers report good build quality and repeat purchases; interior designers also note the range and lead times. A small number of reviews describe product fit issues that led to extra installation costs or courier communication problems. If deciding to buy, check product dimensions and installation requirements and use customer support for delivery or fitting queries.