Reviews show a clear pattern: many customers report satisfactory ordering and occasions of good product fit, but a larger share describe problems with returns, refunds and customer service responsiveness. Specific examples in the reviews include reviewers paying return postage (e.g. £6.99), high call charges and instances where PayPal intervention was required to obtain a refund. If you consider buying from Best Direct, keep thorough proof of postage, retain all order and delivery records and consider using a payment method with buyer protection. For higher-value purchases, check the returns policy carefully and allow time for documented refund processing before escalating.
Examples from available reviews (May 2022 – Feb 2026).
Ordering was easy and products arrived promptly and as expected.
“The process of ordering was a breeze”
Had to use PayPal to obtain refund after company failed to refund.
“I only got a refund because I had to engage the services of PayPal !”
Returned goods promptly but refunds were delayed and customer service was slow.
“Strange they can take my money almost immediately!”
Customer service agent resolved order issue and maintained the original price.
“kept price at original cost”
Delivery and returns are commonly criticised: many reviewers report delayed or lost parcels, problems with returned items and slow or missing refunds.
Some customers note low prices; others report unexpected fees, added postage charges and unrecovered refunds that reduced perceived value.
When ordering works as expected customers find the website and checkout straightforward; a few note helpful interventions to finalise orders.
Product reports are mixed: several buyers received items that matched descriptions, while others reported damaged, faulty or unsuitable products.
Customer service is frequently described as unresponsive or slow; reviewers cite unanswered emails, missed calls and limited assistance with refunds.
Overall experiences vary: a minority describe smooth purchases, but most detail issues with returns, refunds and customer support responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer care quickly resolved a query and provided excellent service.
“Received an excellent service from placing the order”
Puripods work well, represent good value and arrived sooner than expected.
“Very pleased with the Puripods”
Good products at reasonable prices with reliable delivery service.
“Great products and prices”
The order was delivered with the wrong item to the reviewer.
“Deliverd the wrong item.”
Customer service were polite, helpful and put the reviewer at ease.
“Customer service were polite and helpful throughout”
Delivery was on time and the customer was kept informed throughout.
“Delivery was in time and kept informed of this.”
Always on time; reviewer is very satisfied with the service.
“Very satisfied with the service always on time .”
Great item, easy ordering and prompt delivery made a positive experience.
“great item easy to order promt delivery”
Quick and efficient service with excellent quality goods received.
“Quick and efficient service excellent quality of goods”
Pump was excellent value for money with very fast delivery.
“Excellent price.”
Returned sofa covers but no confirmation or refund after a long delay.
“nearly a month to return said money”
Received a damaged item with a missing part, though return details provided.
“Sent me a damaged item and there was a part missing”
Item arrived very quickly and the reviewer expressed thanks.
“Got here very quick thanyou”
Item arrived promptly at the expected time.
“Very Quick came when it should”
Easy order, reasonable delivery, and an excellent walking stick product.
“Easy order, reasonable delivery time, excellent product”
Service was very fast and efficient according to the reviewer.
“Very fast and efficient service.”
Product was excellent and delivery was prompt.
“Excellent product. Prompt delivery.”
Applied for a refund but received no response about the return.
“Applied for a refund but no responce”
Delivery service was brilliant and reviewer was pleased with it.
“Brilliant delivery service”
Easy to order online and the customer was kept updated on delivery.
“Easy to order online kept updated on delivery.”
Return was delayed and parcel returned to customer after eighteen days.
“has been returned to me after over 18days”
Numerous emails and calls about a refund were unanswered and delayed.
“I have sent numerous emails and made phone calls requesting refund”
Additional unexpected £2 service charge led the reviewer to cancel order.
“just money grabbing company”
Had to use PayPal to obtain refund after company failed to refund.
“I only got a refund because I had to engage the services of PayPal !”
Returned item with proof but company did not refund or reply.
“Didn't hear anything from them despite my having proof of delivery”
Requested a returns label for an order and received no response.
“Trying to get a returns label for order number BD371026 and had no response”
Paid for faster delivery but never received item and support didn't respond.
“i still haven't received it”
Returned items but company failed to respond and owes a partial refund.
“I am still owed £9.33.”
Received defective product and encountered rude, unhelpful customer service staff.
“parts were melted together”
Returned goods promptly but refunds were delayed and customer service was slow.
“Strange they can take my money almost immediately!”
Returned item still marked in transit and seller has not responded.
“it's still in transit”
Missing delivery and DOR form not provided; emails ignored and money lost.
“So i am £30 out of pocket”
Customer service agent resolved order issue and maintained the original price.
“kept price at original cost”
Order took two weeks to arrive and company blamed stock delays.
“Took 2 weeks to arrive.”
Bought many products and finds them great and recommends them to friends.
“Great products”
Air fryer failed within six months and returns process was unhelpful.
“Air fryer packed up after less than 6 months”
Received item but customer service calls incurred unexpectedly high phone charges.
“I was charged £12.42 for approximately 11 minutes call time”
Faulty item required return costing £6.99 and support did not call back.
“it will cost me £6.99 for postage”
Product arrived as described, well packaged and works as promised.
“Product matches description, appears well made and works as promised.”
Item arrived on time and performed as the reviewer expected.
“does what it says it does on the box”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Best Direct is a UK-based direct-to-consumer retailer selling household, kitchen, health & fitness and lifestyle products through online and televised shopping channels. Typical customer interactions involve online ordering, home delivery and a returns process. Consumers researching Best Direct reviews often look for information on delivery reliability, product condition on arrival, returns and refund handling, and customer support responsiveness.